Powerful Integrations

Connect your systems with HiJiffy’s conversational AI specialised in hospitality

Enjoy the benefits from the moment the integration is active

Booking Engines

Property Management Systems

Maintenance Management Systems


Payment and Financing Gateways

Service Automation

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Chatbot Integration: FAQs

An integration is linking together different hotel systems to interact without interruptions. In short, HiJiffy provides a solution for data and functionality to flow seamlessly between integrated systems, communicating optimally between them and thus streamlining and decreasing complexity.

HiJiffy partners with industry leaders to help customers provide services that solve their problems and address their pain points.

We currently have 60+ integrations with the following categories of hotel systems:

  • Booking Engines: To capture and process direct online reservations. These direct integrations empower us to elevate our client’s customer experience unlocking direct reservation opportunities leading to increased revenue.
  • Property Management Systems: PMS are the central management system for hotel businesses and helps manage multiple aspects of a property, particularly availability and rates. These direct integrations enable us to access guest and reservation data we need to launch personalised automated marketing campaigns leading to improved guest experience and increased revenue from upselling. 
  • Maintenance Management Systems: Operational platforms to track and manage maintenance activities. These direct integrations allow us to facilitate managers and service providers to improve the efficiency of their teams, assets, and resources.
  • Marketing: Marketing automation platforms. With these integrations, we can drive incremental revenue and enhance the guest experience.
  • CRM: CRMs build customer relationships that carry our client’s businesses forward. These direct integrations let us get the right data to the right people when and where they need it and empower them to perform.
  • Payment and Financing Gateways: Payment gateways allow hotel managers to collect real-time deposits and defer penalties. With these integrations, we can be a payment facilitator.
  • Service Automation: Service automation tools allow integrating all domain and functionality tools into various automation layers to have a unified interface for all workflows, helping achieve multi-dimensional visibility into businesses and streamlining the service process.

HiJiffy offers API integrations and custom integrations.

API stands for application programming interface and this type of chatbot integration allows HiJiffy’s solutions to communicate with other products and services without having to know how they’re implemented.

Custom integrations means building a custom solution that is specific to an exact use case. This can be done by sending a CSV file to us via email or FTP.

HiJiffy integrations are a cornerstone of digital transformation within the hospitality industry, and the main benefits are:

  • Increased productivity

Without proper integration, agents need to manually enter data into multiple applications instead of adding value to the process. Our integration transfers data automatically between systems, resulting in smoother workflows, better process efficiency and reduced error margins.

  • Ability to monitor business performance

Data stored in different systems result in data silos, and organisations are incapable of objective and proper analysis. HiJiffy gathers all data in a central system improving data insights, ensuring consistency, and increasing the value of the data.

  • Improved decision making

Another advantage of centralised data in HiJiffy’s Guest Communications Hub is the ability to use real-time, accurate data across traditional organisational boundaries, providing a 360° view of a business. Better, more accurate decisions allow organisations to grow faster and lower operational costs.

  • Alternative to legacy system replacement

Some organisations may depend on systems that are long past their end-of-life but may be irreplaceable. Integrating data from these legacy systems with HiJiffy into other newer systems allow hotels to continue working with legacy systems when moving forward in digital transformation.

Defining data flows is getting to a level deeper than “make Client X talk to Partner Y”. Many business stakeholders need some help getting from that top-level concept to a tangible specification that would allow someone to actually build that integration. Data flows provide that level of specification, but it still might be too in the tech weeds for some people.

So it’s helpful to start by defining use cases first, business cases. These should be expressed in a format that’s more comfortable for a business stakeholder because they are part of virtually any IT or software project.

The goal is still to get to a list of data flows, but starting by defining use cases allows business stakeholders to break down “make Client X talk to Partner Y” in business value terms, with little regard to technical realities.

E.g. Booking Cancellations: New Cancelled Guest (triggers when a guest cancels their reservation).

The scope for an integration is the summation of the scope of the data flows that must be implemented to achieve the desired business use cases.

E.g. Check Availability (check for hotel availability and show results on the conversation).

Are you a hotel tech provider looking to integrate with HiJiffy?