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About Us

Founded in 2016, HiJiffy set out to solve one of hospitality’s most persistent problems: guest communication that doesn’t scale. A decade on, more than 2,600 hotels across 60+ countries rely on HiJiffy to automate guest interactions across every channel and turn them into direct revenue.

Co-founders

Tiago Araújo

CEO

Pedro Gonçalves

COO

José Mendonça

CTO

Today, 2,600+ hotels worldwide use HiJiffy's AI-powered solutions

We’re a HotelTechReport finalist in the Hotel Chatbot category, and our customer support has been awarded Level III certification.

Our Guest Communications Hub empowers hotels in over 50 countries around the globe.

The HiJiffy Team

We are an international team of enthusiastic people working to create innovative solutions with a positive impact on the hospitality industry. With headquarters in Vidigueira and offices in Lisbon, Porto and Barcelona, our remote team lives in Portugal, Spain, France, Germany and the UK. We work together to seek growth on a global scale and build long-lasting relationships.

Meet the team

HiJiffy in the media

Check what top industry publications are saying

The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years

Wall-street-journal-hijiffy

"Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions"

“(…) provides hotels with a central console through which can manage guest communications before during and after their stay”

“(…) help automate the process of booking and handling customer queries by delivering immediate responses”

“(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems”

“a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department”

Awards

HiJiffy has received multiple awards over the years, including recognition from UNWTO as the Most Innovate Solution in Tourism.

Deloitte-hijiffy

Tourism-startup

Premios-empreendexxi

Marriott-testbed

Portugal-trade-awards

Resorts-and-retreats

Want to be part of our team?

We are looking for talent. Check our careers page for openings.

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