Virtual Concierge

Automated, contactless and personalised

HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.

How does HiJiffy's Virtual Concierge work?

Connect with guest anytime, anywhere

Maximize your upselling opportunities

Automate your check-in and check-out just at your guest’s fingertips

Virtual Concierge Features

Front-Office AI Agent

An artificially intelligent virtual assistant that guides users through in-stay requests.

Digital Check-in

Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.

Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Upselling Campaings

Send automated messages to communicate personalized upselling campaigns.

Automated workflows

Automate workflows that are triggered throughout the guests stay.

Custom routing and escalations

Configure to whom would you like the request to be escalated or redirected when required.

Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.

Guest Satisfaction Surveys

Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.

Guest Reviews Campaigns

Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.

Retention Campaigns

Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.

Virtual Concierge for Hotels: FAQs

A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that, powered by AI, provides assistance to hotel guests.

In addition to getting instant answers to any questions that guests may have about how the hotel works – e.g., breakfast time or how to get access to the car park -, they can also request any type of service provided by the hotel in a simple and fully contactless way: from making a restaurant reservation to booking Spa treatments.

On the other hand, in addition to Room Service, the hotel virtual concierge can also automate other types of requests related to cleaning and/or maintenance, whether it’s a request to clean the room, requesting towels, repairing a broken TV, etc.

Yes, HiJiffy’s Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Hoteliers can engage with their upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise the guests’ trip.

Yes, HiJiffy’s Virtual Concierge integrates directly with the hotels’ Cleaning/Maintenance management systems, making it possible to automatically assign guest requests to the right department.

This automation reduces response time and significantly improves the guest experience, who can be notified as soon as their request is completed. The entire unit operation flows more efficiently and there are fewer intermediaries involved in the execution of services.

How would it look like for you?

Let us show you.