HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
An artificially intelligent virtual assistant that guides users through in-stay requests.
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Send automated messages to communicate personalized upselling campaigns.
Automate workflows that are triggered throughout the guests stay.
Configure to whom would you like the request to be escalated or redirected when required.
Create automatic notifications and digitalize repetitive administrative tasks.
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Create specific campaigns for past guests offering special deals and boost your hotels' loyalty program.
A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that, powered by AI, provides assistance to hotel guests.
In addition to getting instant answers to any questions that guests may have about how the hotel works – e.g., breakfast time or how to get access to the car park -, they can also request any type of service provided by the hotel in a simple and fully contactless way: from making a restaurant reservation to booking Spa treatments.
On the other hand, in addition to Room Service, the hotel virtual concierge can also automate other types of requests related to cleaning and/or maintenance, whether it's a request to clean the room, requesting towels, repairing a broken TV, etc.
Yes, HiJiffy’s Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Hoteliers can engage with their upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise the guests’ trip.
Yes, HiJiffy's Virtual Concierge integrates directly with the hotels' Cleaning/Maintenance management systems, making it possible to automatically assign guest requests to the right department.
This automation reduces response time and significantly improves the guest experience, who can be notified as soon as their request is completed. The entire unit operation flows more efficiently and there are fewer intermediaries involved in the execution of services.
Discover how to stay connected with your guests anytime and anywhere Automating your communication with a human touch.
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