A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that, powered by AI, provides assistance to hotel guests.
In addition to getting instant answers to any questions that guests may have about how the hotel works – e.g., breakfast time or how to get access to the car park -, they can also request any type of service provided by the hotel in a simple and fully contactless way: from making a restaurant reservation to booking Spa treatments.
On the other hand, in addition to Room Service, the hotel virtual concierge can also automate other types of requests related to cleaning and/or maintenance, whether it's a request to clean the room, requesting towels, repairing a broken TV, etc.