Virtual Concierge

Automated, contactless and personalised

HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.

How does HiJiffy's Virtual Concierge work?

Virtual Concierge Features

Front-Office AI Agent

Digital Check-in

Room Upgrades Campaigns

Upselling Campaings

Automated workflows

Custom routing and escalations

Pre-programmed Guest Notifications

Guest Satisfaction Surveys

Guest Reviews Campaigns

Retention Campaigns

Virtual Concierge for Hotels: FAQs

What is a Virtual Concierge?

A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that, powered by AI, provides assistance to hotel guests.

In addition to getting instant answers to any questions that guests may have about how the hotel works – e.g., breakfast time or how to get access to the car park -, they can also request any type of service provided by the hotel in a simple and fully contactless way: from making a restaurant reservation to booking Spa treatments.

On the other hand, in addition to Room Service, the hotel virtual concierge can also automate other types of requests related to cleaning and/or maintenance, whether it's a request to clean the room, requesting towels, repairing a broken TV, etc.

Is HiJiffy’s Virtual Concierge present across all the steps of the guest journey?

Yes, HiJiffy’s Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Hoteliers can engage with their upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise the guests’ trip.

Is the Virtual Concierge integrated with the hotels' systems?

Yes, HiJiffy's Virtual Concierge integrates directly with the hotels' Cleaning/Maintenance management systems, making it possible to automatically assign guest requests to the right department.

This automation reduces response time and significantly improves the guest experience, who can be notified as soon as their request is completed. The entire unit operation flows more efficiently and there are fewer intermediaries involved in the execution of services.

Check it out for yourself

Discover how to stay connected with your guests anytime and anywhere Automating your communication with a human touch.

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