Digital Check-In for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
The power of a Digital Check-In System for Hotels to boost guest satisfaction
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Digital Check-in
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaings
Send automated messages to communicate personalized upselling campaigns.
Automated workflows
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Retention Campaigns
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Digital Check-In for Hotels: FAQs
What is digital check-in for Hotels?
Digital check-in allows hotel customers to arrive at their room and check-in without having to pick up a room key (also called a hotel biometric entry), visit a registration desk, or otherwise see someone face-to-face. It is contactless in the sense that it does not require any interaction with personnel or a physical key.
How does the Hotel digital check-in work?
The hotel provides the guest a text or email with a link to the digital check-in site, where they can enter their contact information, scan their identification, and pay for any unpaid charges.
After completing their mobile self-check-in process, the guest can either pick up their room key from the front desk or a contactless pick-up station, or they can acquire a mobile smart key.
What are the advantages of adopting a digital guest check-in for your Hotel?
There are numerous advantages to switching from traditional guest check-in methods to modern, digital check-in procedures. These are some of them:
- It is practical
Everyone is in a rush, regardless of who your hotel’s target consumer is (millennials, corporate executives, travellers, or the elderly), and they all need quick ways to do their jobs. People will appreciate your hotel brand if you allow them to check in at their leisure using whatever device they have with them: a laptop, tablet, or smartphone.
- It shortens check-in lines
Your guests may have travelled long distances in planes, trains, or cars to reach your hotel. After completing their check-in, guests can skip the line at reception and head straight to their rooms to unwind after a long journey.
- It promotes your brand naturally
Guests can book a room stay in a variety of ways. Many of them do so through online travel agencies or travel agents. Guests will connect with your brand website because the online check-in mechanism requires them to check-in online regardless of the source of booking. With this, you have the opportunity to promote your brand, hotel amenities, and room upgrades, as well as encourage them to book directly the next time.
- It improves the overall guest experience
When does the visitor experience begin? Is it when the hotel guests enter the room? Is it as soon as they check into your hotel? Is it when they make a reservation on your company’s website? Is it when they’re arranging their trip and looking for accommodations, or is it even earlier?
Regardless of your hotel’s star review, the customer experience should begin well before they arrive. They should be aware ahead of time of the level of service that they will receive.
You can use the online check-in to send pre-arrival messages to begin connecting with guests before they arrive. This pre-arrival interaction will assist you in gathering information about your guests so that you can help them feel unique when they arrive. You may set the tone for the rest of your guests’ stay by showing them that you care about them before they arrive.
- It encourages social distance and increases guest trust
The online check-in can assist you in meeting your protection and social distancing obligations. It also aids in reducing unnecessary face-to-face engagement.
Guests are only allowed to engage with their own devices. This means that there’s no room for paperwork or paying with credit card terminal keypads. From a hygiene standpoint, it’s better for both your guests and your employees.
You can also include essential information as well as your hotel’s hygiene and sanitization methods in the pre-arrival email to give your guests the comfort that their experience will be as secure as possible.
Is the digital check-is a safe procedure for the Guests and Hoteliers?
Some requirements of a digital check-in include verifying the visitor ID (verifying the guests who they are), collecting money (authorizing a credit card to be kept on file without retaining any personal information), and granting entry to the guest room.
All this information must be handled with care and to avoid exposing any visitor data, technology must ensure that data and communication are captured and transferred securely.
This type of uncertainty rather arises among your guests. So, it is better to implement industry best security practices like multi-factor authentication, notifying or alerting guests, etc. If hotel operators adopt a multilayered approach, it will be more difficult for cyber fraudsters or scammers in terms of data theft.
