Digital check-in for hotels

Automated, contactless and personalised

HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.

The power of a digital check-in system for hotels to boost guest satisfaction

Connect with guest anytime, anywhere

Maximise your upselling opportunities

Automate your check-in and check-out just at your guest’s fingertips

How would it look like for you?

Let us show you.

Digital Concierge Features

AI-powered concierge agent

An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.

Room upgrade messages

Suggest personalised room upgrade opportunities during the pre-arrival stage.

Digital check-in

Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.

Upsell and cross-sell campaigns

Send automated messages to communicate personalised upselling and cross-selling campaigns.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

Automated WhatsApp messages

Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.

Custom team notifications

Set rules for notifying the right teams for specific requests.

Guest reviews and satisfaction surveys

Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.

Customised campaigns for a target audience

Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.

CSAT score metrics

Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.

Digital check-in for hotels: FAQs

Digital check-in allows hotel guests to arrive at their room and check in without having to pick up a room key (also called a hotel biometric entry or entry with a mobile key), visit a registration desk, or otherwise see someone face-to-face. It is contactless in the sense that it does not require any interaction with personnel or a physical key.

The hotel provides guests with a text or email with a link to the digital check-in site. They can enter their contact information, scan their identification, and pay for any unpaid charges, all in a secure digital environment.

After completing their mobile self-check-in process, the guests can either pick up their room key from the front desk or a contactless pick-up station or acquire a mobile smart key. 

You should choose a digital virtual concierge system that easily integrates with other popular hotel management systems. Additional features that you should look for to make the most of this solution is the centralisation of social media channels and instant messaging apps, automated translation to 100+ languages, and involvement of AI specialised in hospitality for best results.

There are numerous advantages to switching from traditional guest check-in methods to modern, digital check-in procedures. These are some of them:  

  • Convenience

Regardless of your client base, guests will be keen to get to their rooms as soon as possible. They will appreciate your hotel brand if you allow them to check in at their leisure using whatever device they have with them: a laptop, tablet, or smartphone. 

  • Removing the necessity to queue for the reception desk

Your guests may have travelled long distances in planes, trains, or cars to reach your hotel. After completing their check-in, guests can skip the line at reception and head straight to their rooms to unwind after a long journey. 

  • Brand exposure and upselling opportunities

 Guests can book a room stay in a variety of ways. Many of them do so through online travel agencies or travel agents, not being exposed to or engaged with your hotel brand in any way. As they are likely to take advantage of the convenient digital check in system, the guests will connect with your hotel website because the online check-in mechanism requires them to check in online regardless of the source of booking. With this, you have the opportunity to promote your brand, hotel amenities, and room upgrades, as well as encourage them to book directly the next time.  

  • Overall guest experience improvement

When does the guest journey begin? Is it when the hotel guests enter the room? Is it as soon as they check into your hotel? Is it when they make a reservation on your company’s website? Is it when they are planning their trip and looking for accommodation? 

Regardless of your hotel’s star review, the customer experience should begin well before they arrive. They should be aware ahead of time of the level of service that they will receive.

You can use the online check-in to send pre-arrival messages to begin connecting with guests before they arrive. This pre-arrival interaction will assist you in gathering information about your guests so that you can help them feel unique when they arrive. You may set the tone for the rest of your guests’ stay by showing them that you care about them before they arrive. 

  • Enabling social distancing

The online check-in can assist you in meeting social distancing requirements, like during the Covid-19 pandemic. It also aids in reducing unnecessary face-to-face engagement. 

With a digital check in system in place the guests engage with their own devices. This means that there is need for paperwork or paying with credit card terminal keypads. From a hygiene standpoint, it is more secure for your guests and employees. 

You can also include essential information and your hotel’s hygiene and sanitisation methods in the pre-arrival email to assure your guests that their experience will be as secure as possible. 

Some requirements of a digital check-in include verifying the visitor ID, collecting payment (authorising a credit card to be kept on file without retaining any personal information), and granting entry to the guest room.

All this information must be handled with care, and to avoid exposing any visitor data, technology must ensure that data and communication are captured and transferred securely. 

This type of uncertainty rather arises among your guests. So, it is better to implement industry best security practices like multi-factor authentication, notifying or alerting guests, etc. If hotel operators adopt a multilayered approach, it will be more difficult for cyber fraudsters or scammers in terms of data theft.

Guests are not only ready to embrace such hotel technologies, but in fact, they prefer hotels that offer contactless solutions, such as digital check-in system, according to a study of guests’ habits conducted by Oracle in 2022. As many as 65% of interviewed travellers stated they prefer hotels that use technology to limit unnecessary interaction with hotel staff. 

Contactless digital solutions allow your guests to perform a digital hotel check-in online,  order room service or book other services via a chatbot. This, in turn, increases revenue for your business.

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue