Digital check-in for hotels that guests actually complete
Online check-in only saves time at reception if guests do it.
HiJiffy sends the link where guests read their messages and answers their questions on the spot. Use the check-in tool you already have, or HiJiffy’s own online check-in form.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
Why online check-in rates stay low
“We pay for online check-in, and most guests still queue at the desk.” The problem is rarely the form. The link sits in a confirmation email nobody opens again. A guest has one question, such as “Can I add a second guest?”, finds no answer and decides to do it at the desk. Digital guest check-in only works when the link arrives at the right moment, on a channel the guest reads, with someone to ask.
Check-in is also what guests ask about most. In the guest messages HiJiffy hotels handle, it is the top topic both before booking and during the stay.
How HiJiffy gets more guests to check in online
Automated hotel check-in messages, sent where guests already are, with answers around them.
1. The link arrives on WhatsApp
The day before arrival, your PMS triggers an automated WhatsApp message with your online check-in link. Or send your own messages, timed by your PMS.
Guests without WhatsApp get it by SMS in selected countries, and Booking.com guests without a phone number in their Booking.com messages.
2. Questions answered on the spot
“What time can I arrive?” “Is parking included?” The AI answers while the guest fills in the form, so fewer people give up halfway.
It understands more than 130 languages and replies in the guest’s language.
3. One conversation for the whole stay
Once checked in, guests keep the same conversation for anything they need until check-out.
It works like a hotel concierge app guests don’t need to download.
4. Your check-in tool, or HiJiffy’s own form
Keep the check-in tool you already have, or use HiJiffy’s own form, with ID upload and signature. It does not write to your PMS.
HiJiffy connects with 100+ hotel systems. See all integrations.
Check-in the way each guest prefers
Your regular business guests check in online and collect their key. First-time guests who want a welcome still get one at the desk, and your team already has their details. Contactless check-in becomes an option every guest can choose.
Secure AI: arrival answers you can rely on
Only your information
Aplysia, HiJiffy’s AI built for hospitality, answers arrival questions only from your hotel’s verified knowledge. Guardrails stop it from inventing a check-in time or a parking rule.
Nothing hidden
You can see the source behind every answer. Reports show the questions it could not fully answer, so you know what to add before the next arrival.
The FAQs Insights report also analyses conversations and suggests improvements to your hotel’s information.
Ready for groups
A change made at company level reaches every property, and the same check-in campaign can be set up for many properties at once.
Prepared Teams: reception sees only what needs a person
Fewer calls before arrival
HiJiffy’s AI handles up to 90% of guest conversations, and the rest reach your team with full context. Directions, parking, arrival time and luggage are answered before they reach reception.
Special requests, prepared
A guest with a special request or a problem before arrival reaches the right team with a suggested reply ready to go.
Canned responses let your team answer the usual arrival requests in a few clicks.
Attention where it counts
Sentiment and intent detection highlights guests who need attention. Instant translation in the Console helps with guests in other languages.
A shorter queue at the desk
Guests who checked in online collect their key and go.
Direct Revenue: the check-in message sells too
Upsell at the right moment
The check-in message is the best moment to offer an early check-in, a room upgrade or parking. It runs on pre-built flows triggered by real reservation events, set up once, on WhatsApp with open rates above 80%. See Guest Journey Campaigns.
Any extra works, from parking to breakfast. Each choice reaches your team as a request. With a supported PMS, the guest pays by link and the extra is posted to the reservation.
OTA guests start talking to you
The check-in message reaches Booking.com guests in their Booking.com messages. At the hotel, a QR code brings them into your WhatsApp for the rest of the stay.
Choosing a hotel check-in system:
what to look for
A hotel online check-in system lets guests register, add their ID details and sign before arrival. When you compare options, check three things.
1. Does it fit your PMS?
Data should flow into the reservation without retyping.
Many PMS include a check-in tool or connect to a specialist one.
2. Does it meet local rules?
ID and guest registration requirements change by country.
The system should collect what your country asks for.
3. How many guests will use it?
This decides whether the system saves time at all.
HiJiffy covers this part, by sending the link on WhatsApp and answering questions around it. If you have no check-in tool, it can provide the form too.
60%+
Online check-in rate, up from 20%
Hotel Gran Bilbao
+200%
Growth in online check-ins
Hotel Ciudad de Burgos
85%
Guest satisfaction (CSAT)
Kora Living
440
Staff hours saved
Entourage sur-le-Lac
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. HiJiffy’s AI handles up to 90% of guest conversations automatically.
Keep exploring
A hotel concierge app guests do not need to download
See what the guest sees: the concierge on WhatsApp, on your website and inside your own app.
Guest Journey Campaigns
The right message at each stage of the stay, triggered by your PMS and set up once.
Digital concierge for hotels
How the concierge decides what to answer, and when to pass a guest to your team with the full story.
Digital check-in for hotels: FAQs
What is digital check-in?
Digital check-in, or online check-in, lets guests register before they arrive, from their phone or laptop. They add their personal details, ID and any requests. At the hotel they only collect the key. For the hotel it means a shorter queue, fewer forms at the desk and guest details ready before arrival.
Is digital check-in the same as express or self check-in?
They overlap. Express check-in usually means the guest registered in advance and only collects the key at the desk. Self check-in means the guest completes the process without staff. HiJiffy helps with both: it sends the online check-in link where guests read their messages and answers their questions, so more of them arrive already registered.
Does HiJiffy integrate with online check-in software?
Yes. HiJiffy has specific integrations with online check-in software and connects with your PMS. It sends the check-in link, answers guests’ questions and keeps the conversation going during the stay. This way you keep the check-in tool that fits your registration rules and add the part that gets guests to use it.
Does HiJiffy have its own online check-in form?
Yes. On the Premium plan, HiJiffy provides an online check-in form. Guests add their arrival details and the ID details of up to 8 guests, upload their ID document and sign. You can add your own questions, such as airport transport. Each completed form reaches your team as a request, and a report counts completed check-ins per property.
The form does not write to your PMS. If you need ID scanning and PMS sync, HiJiffy works with your check-in provider instead.
Is it mobile check-in? Do guests need an app?
Yes, guests check in from their phone, and no, they do not need to download an app. The link arrives on WhatsApp, by SMS or in their Booking.com messages, and opens your hotel’s online check-in form. Questions are answered in the same conversation, at any hour, in the guest’s language.
Is the guest's data safe?
With your own check-in tool, the check-in data is collected and stored by that tool or your PMS, and HiJiffy sends the link and the messages around it. With HiJiffy’s form, the details reach your team as a request in HiJiffy.
Either way, your hotel stays the data controller. HiJiffy is GDPR-compliant and encrypts data in transit and at rest. Details are on our security and compliance page.
How much work is it for our team?
Very little after the first set-up. The pre-arrival and check-in messages are pre-built flows, triggered by your PMS and set up once with HiJiffy’s team. A dedicated account manager and a personalised training session for your team are included.
After that they run for every reservation. Your reception only sees the conversations that need a person, with the context already there.