Success Stories
How did HiJiffy help hoteliers increase their revenue and improve their guest service
Learn the story of hoteliers like you that improved their operation with our all-in-one communication solutions.
Our Case Studies
How Magic Costa Blanca reached in one year 87% automation of guest requests with HiJiffy
“We needed a solution to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and provide a better service. We are happy with our results.”
Francisco Javier Garcia Cuenca – Vice President
Magic Costa Blanca
How Macdonald Hotels & Resorts is delivering 100% automation for their online communication.
“We selected HiJiffy as an established leader in the hospitality industry, making onboarding and automation simpler. Since launch, HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests and develop on-site content. Despite having high levels of automation, we have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings from HiJiffy’s Booking Assistant.”
David McLean – Head of Digital
Macdonald Hotels & Resorts
How Bahia Principe Hotels & Resorts generated 5 Million € in direct bookings with HiJiffy.
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus in what’s most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest’s satisfaction.”
Roberto Martin – Digital Guest Experience Manager
Bahia Principe Hotels & Resorts
How Finn Lough is solving 90% of the online queries in less than 7 minutes with HiJiffy's automated chatbot.
“Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy’s personalisable chatbot we are able to get closer to our guests and to improve our overall hospitality service.”
Michael Beare – Director
Finn Lough
How Victoria Garden automated more than 80% of their online requests while delivering a personalised experience.
“With HiJiffy’s Booking Assistant we were able to optimize our resources and improve our overall service. The team was able to automate repetitive requests that were incoming through the website or other channels, and at the same time they could focus on more challenging tasks.”
Hadrien Ormieres – Operations Manager
Victoria Garden
How Domaine & Demeure made over €157k in direct bookings with HiJiffy
“We decided to select HiJiffy based on their track record in enabling very high levels of task automation while improving guest satisfaction. The setup was quick thanks to seamless integration with our D-EDGE Booking Engine, and we could observe the benefits of using this AI-powered solution from the start. At a nearly complete automation level, our guests were delighted with the service they received via HiJiffy’s Booking Assistant. This combination translated to increased revenue which was one of our priorities too.”
Darren Kennedy – Director of Marketing, Sales & Reservations
Domaine & Demeure
How Lake District Hotels reduced incoming calls by 70% while increasing direct room bookings & table reservations.
“We were looking at solutions to reduce calls to our reception and reservations teams, HiJiffy’s automated Booking Assistant ticked all those boxes.
On launch, we very quickly achieved a 70% reduction in
the type of calls with questions HiJiffy now answers, enabling our teams to spend more time converting reservation calls and assisting guests in the hotel. We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.
Onboarding and support were superb throughout.
HiJiffy’s solution is now one of our most useful tools,
I would recommend it to anyone in the industry.”
James Pass – Head of Digital
Lake District Hotels
