Success Stories
Learn how HiJiffy helped hoteliers increase revenue and automate repetitive tasks
Over 1,800 hotels in 50+ countries around the world trust our conversational AI specialised in hospitality
Case Studies of our Clients
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk – Marketing Project Manager
Lamington Group
Hotel Gran Bilbao and Hotel Ciudad de Burgos increase their online check-ins by 200% using HiJiffy's conversational AI
“HiJiffy has enabled us to digitise and automate different processes in our hotels, allowing our teams to focus on what adds value to the customer experience and letting HiJiffy manage those automated processes that do not add value.
Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy – Director of Sales & Marketing
Hotel Gran Bilbao
HiJiffy helps USSIM Vacances reduce 100+ weekly calls while improving customer service quality
“The kindness and availability of Elodie, our CSM, who demonstrated remarkable patience, availability and responsiveness. The flexibility and educational approach of Alizé, the French Manager. The formidable efficiency of a duo at the service of guest satisfaction. Ultimately, it’s the human behind the AI that makes HiJiffy so enjoyable!“
Brieuc Raynaud-Gastineau – Assistant to the Managing Director
USSIM Vacances
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
“From the first moment I met Tiago Araújo from HiJiffy, I felt an enormous enthusiasm and confidence in the people behind the project. The product that was presented in 2017 was completely innovative in the sector and PortoBay was an early adopter of this technology. One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”
Fabíola Pereira – Chief Marketing Officer
PortoBay Hotels & Resorts
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI
“HiJiffy is a tool that has allowed us to automate a large part of the communication system in our two properties, to have a 24-hour sales assistant that is operational and generates revenue, gives us metrics that help us to know our guests better and what they want to experience in a Kora Living accommodation. Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc.”
Iñigo Boulandier – Brand Manager
Kora Living
Macdonald Hotels & Resorts uses HiJiffy's solution to achieve 100% automation for their online guest communications
“We selected HiJiffy as an established leader in the hospitality industry, making onboarding and automation simpler. Since launch, HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests and develop on-site content. Despite having high levels of automation, we have seen over 80% in guest satisfaction and impressively generated a significant level of chat-based bookings from HiJiffy’s solution.”
David McLean – Head of Digital
Macdonald Hotels & Resorts
Lake District Hotels reduces incoming calls by 70% while increasing direct room bookings and table reservations after implementing HiJiffy's solution
“We were looking at solutions to reduce calls to our reception and reservations teams, and HiJiffy’s solution ticked all those boxes.
On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers, enabling our teams to spend more time converting reservation calls and assisting guests in the hotel. We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.
Onboarding and support were superb throughout. HiJiffy’s solution is now one of our most useful tools, I would recommend it to anyone in the industry.”
James Pass – Head of Digital
Lake District Hotels
Bahia Principe Hotels & Resorts generates €14M in direct bookings using HiJiffy's solution
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests. Today, HiJiffy is helping us increase our bookings and exceed our guest’s satisfaction.”
Roberto Martin – Digital Guest Experience Manager
Bahia Principe Hotels & Resorts
Magic Costa Blanca reaches 87% automation of guest requests in one year of using HiJiffy's solution
“We were looking for a solution to streamline task automation and enhance our engagement in the guest booking decision process. Thanks to HiJiffy, we’ve achieved a better connection with our guests and improved service standards. We are happy with the outcomes.”
Francisco Javier Garcia Cuenca – Vice President
Magic Costa Blanca
Domaine & Demeure makes over €157K in direct bookings with HiJiffy
“We decided to select HiJiffy based on their track record in enabling very high levels of task automation while improving guest satisfaction. The setup was quick thanks to seamless integration with our D-EDGE Booking Engine, and we could observe the benefits of using this AI-powered solution from the start. At a nearly complete automation level, our guests were delighted with the service they received via HiJiffy’s chatbot. This combination translated to increased revenue, which was also one of our priorities.”
Darren Kennedy – Director of Marketing, Sales & Reservations
Domaine & Demeure
NAU Hotels & Resorts implements a conversational AI agent to resolve 85% of guest queries automatically
“We needed a reliable solution to automate tasks and to be more present in the guests’ booking decision process.
We also wanted to support our front office staff by reducing the number of incoming questions they would need to answer every day. HiJiffy’s AI answers nearly all common questions automatically.
With HiJiffy, we are now able to connect better with our guests and provide better service. We are happy with our results.”
João Santos – Marketing Manager
NAU Hotels & Resorts
Victoria Garden automates over 80% of online requests using HiJiffy's AI while delivering a personalised experience
“With HiJiffy’s solution, we were able to optimise our resources and improve our overall service. The team could automate repetitive incoming requests from the website or other channels, and at the same time, they could focus on more challenging tasks.”
Hadrien Ormieres – Operations Manager
Victoria Garden
