Bahia principe hotels resorts bahia principe

August 2021 – August 2022

Bahia Principe Hotels & Resorts generates €14M in direct bookings using HiJiffy's solution

€14M

in bookings

12,200+

reservations

500K

conversations

100%

automation

71%

CSAT score

Profile

The company, managed entirely by the Piñero family, has three business units: Living Resort (which encompasses the Hotel, Residential and Golf activities), Travels and Services.

Profile bahia principe
Challenges bahia principe

Challenges

Solution

The AI-powered technology of HiJiffy was used to transform sales and guest communications at Bahia Principe. HiJiffy’s innovative solution delivers tailored real-time replies across different communication platforms in more than 130 languages.

Integrating HiJiffy’s conversational AI empowered the team to prioritise sales growth while ensuring guests receive immediate and 24/7 responses to their frequently asked questions.

Solution bahia principe
Review bahia principe

Testimonial

Roberto Martin
Digital Guest Experience Manager
Bahia Principe Hotels & Resorts

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