November 2021 – November 2022
Victoria Garden automates over 80% of online requests using HiJiffy's AI while delivering a personalised experience
Modern and furnished apartments, from Studio to Family Suite. The French brand Victoria Garden concept is to provide travellers with the services of a hotel with the comfort and autonomy of an apartment. With a high emphasis on design and comfort, the bottom line of these properties is to deliver a warm and memorable experience without leaving the comfort of being at home.
Victoria Garden was on the lookout for a solution that could not only boost their direct bookings but also support their staff by reducing repetitive tasks.
The hotel brand was keen to explore specialised hotel tech solutions that could seamlessly automate specific tasks, such as answering frequently asked questions, and facilitating a smooth booking process online.
Having chosen HiJiffy as a provider of a guest communications solution, Victoria Garden, in one year reported over 83% of the 1.5K guest queries being resolved automatically by conversational AI. Guest who received answers were satisfied with the service they received as measured by the CSAT score of 97%.
“With HiJiffy’s solution, we were able to optimise our resources and improve our overall service. The team could automate repetitive incoming requests from the website or other channels, and at the same time, they could focus on more challenging tasks.“