Victoria garden h victoria garden

November 2021 – November 2022

Victoria Garden automates over 80% of online requests using HiJiffy's AI while delivering a personalised experience​


AI-powered conversations


CSAT score




Profile victoria garden
Challenges victoria garden


Victoria Garden was on the lookout for a solution that could not only boost their direct bookings but also support their staff by reducing repetitive tasks.

The hotel brand was keen to explore specialised hotel tech solutions that could seamlessly automate specific tasks, such as answering frequently asked questions, and facilitating a smooth booking process online.


Having chosen HiJiffy as a provider of a guest communications solution, Victoria Garden, in one year reported over 83% of the 1.5K guest queries being resolved automatically by conversational AI. Guest who received answers were satisfied with the service they received as measured by the CSAT score of 97%.

Solution victoria garden
Review victoria garden


With HiJiffy’s solution, we were able to optimise our resources and improve our overall service. The team could automate repetitive incoming requests from the website or other channels, and at the same time, they could focus on more challenging tasks.

Hadrien Ormieres
Operations Manager
Victoria Garden

Interested in our conversational AI?

Book a personalised demo with our team to learn how it can empower your hotel to increase revenue and automate repetitive tasks.

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