Hotel Chatbot
Increase your direct bookings with AI
Enable guests to book on their favourite social media and instant messaging apps. HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide instant answers to guests’ queries.
Main advantages of HiJiffy's hotel chatbot
Omnichannel solution
The AI-powered solution streamlines requests from the hotel’s communication channels, including the most popular social media channels (such as Facebook Messenger and Instagram) and instant messaging apps (WhatsApp, Line, Telegram, WeChat, and more), to provide a better overview and monitor guests’ enquiries.
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Our user-friendly back office, the Console, is designed for you to navigate easily through your communication with your guest in your preferred language.
Customise your communication
Express your brand with every interaction. HiJiffy’s AI chatbot for hotels adapts to your sales flow thanks to a variety of available visual and messaging customisations. Provide a simple yet sophisticated solution to enhance the guest’s journey and increase conversions. Personalise the image of your hotel booking chatbot to fit your guidelines and provide a seamless brand experience.
in action
Explore how innovative hotel brands use HiJiffy’s solution to boost bookings and upselling revenue.
Hotel booking chatbot features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website or interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Webchat personalisation
Customise the hotel AI chatbot interface accordingly to your brand guidelines.
Email to chatbot automation
Send canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various booking channels.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Line, Telegram, WeChat, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the hotel chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the hotel boooking chatbot and individual human agents.
Customised automated workflows
Create tailored workflows that are triggered throughout the pre-stay phase.
Let your hotel chatbot do the work
Transforming the entire guest journey with AI
Let AI answer pre-booking questions, provide booking assistance, facilitate online check-in, process in-stay queries, and so much more!
Quick onboarding with AI Knowledge
Scanner
Getting your hotel started with AI can be as easy as uploading a knowledge base document and feeding the solution the specific data about your properties and services.
Get ahead of your guests' most common questions
Browse our first-party data insights based on over 1.7 million hotel guests’ questions last summer. Discover what are the top 50 most frequent queries.
Chatbots for Hotels: FAQs
What is a Hotel Chatbot?
A hotel chatbot is conversational software designed for the hospitality industry to simulate human conversation. It allows hotels to communicate with guests instantly and personally without sacrificing automation.
This automated messaging service enables hotels to interact with guests, answer questions, guide them in making reservations, and provide tips.
Beyond the hotel website, an advanced chatbot integrates with various communication channels such as Facebook Messenger, WhatsApp, Instagram, Line, Telegram, WeChat.
Unlike live chat, which requires human intervention, a hotel booking chatbot offers fully automated assistance.
Implementing an automated conversational solution doesn’t mean robotic interactions. HiJiffy’s AI-powered hotel chatbot communicates with guests personally, adding a “human touch.”
The most advanced of hotel chatbots use advanced technology, such as self-learning or generative AI and LLMs.
Do All Hotel Chatbots Work in the Same Way?
No, definitely not. There are two main types of hotel chatbots: rule-based chatbots and AI-based chatbots.
- Rule-Based Hotel Chatbots: These are built on structured flows, often portrayed as decision trees. The chatbot for hotels identifies keywords to understand guests’ queries and, based on those keywords, asks follow-up questions to find the correct solution. This tree structure and answers are predefined, giving more control over the conversation flow than an AI chatbot for hotels. However, it offers less flexibility, making interactions more unnatural and restrictive.
- AI-powered Hotel Chatbots: These solutions use NLP (Natural Language Processing) to interpret human language and understand guests’ intent. The great thing about AI technology is its constant learning process. The hotel AI chatbot learns from its mistakes, so the more it interacts with guests, the better it understands their intent and improves its responses. Learn more about our artificial intelligence optimised for hospitality.
Note: There are also hybrid chatbots, which combine characteristics of both types.
What are the key benefits of implementing a specialised hospitality chatbot?
The main advantages of implementing a hotel booking chatbot include:
- Increase Sales. A chatbot for hotel booking offers immediate support to potential customers visiting your website. They answer questions instantly and guide users through the booking process, generating new sales opportunities and improving conversion rates.
- Improve Customer Service. Available 24/7, an AI chatbot for hotels responds quickly to user queries, eliminating tedious waiting times in online conversations.
- Optimise Operations. By automating customer service processes, hotel chatbots save costs and reduce the time customer service agents spend on simple problems. Your staff can focus on tasks that require human intervention and add more value.
- Improve Customer Satisfaction. Chatbots for hotels respond to user questions instantly, with predefined answers in several languages. They use machine learning to learn from past conversations, enhancing response quality and service.
- Improve Data. Hotel chatbots capture valuable user data during interactions. They classify data to identify common queries and understand what information users seek. By analysing the results, you can pinpoint common issues and take measures to resolve them.
How to Choose the Best Hotel Chatbot?
When choosing a hotel reservation chatbot, look for these features:
- Ability to Perform Availability and Price Searches in Real-Time. Your hotel chatbot should integrate with your central reservation system for real-time availability and price queries. This integration increases conversion rates and suggests alternative dates if unavailable. HiJiffy’s solution integrates with the most used hotel systems, ensuring a seamless booking experience.
- Ability to Customise Questions and Answers. Offering more information through your chatbot for hotels improves service and increases the likelihood of reservations. HiJiffy’s technology allows for a simple configuration process, training the chatbot with typical questions hotel guests ask. Chosen by over 2,100 hotels globally, the HiJiffy hotel AI chatbot responds to millions of queries annually. Its advanced AI learns from past conversations, improving its ability to answer diverse questions.
- Ability to Record, Manage, and Analyse Customer Data. A hotel booking chatbot should record conversation histories, structure information, and analyse it to identify opportunities and trends. HiJiffy’s advanced Console centralises communication channels, collects and manages guest data, and complies with GDPR regulations.
- Ability to Display Visual Elements, Links, or PDFs. Flexibility in displaying visual content influences user decisions. HiJiffy’s conversational app combines text messages with graphical elements, speeding up specific processes and increasing conversion chances. Essential elements include buttons, carousels, calendars, and customer satisfaction indicators.
- Multilingual System. A hotel chatbot should detect and communicate in the user’s language, improving their experience. HiJiffy’s chatbot communicates in over 100 languages, ensuring efficient communication with guests worldwide.
- “Click to Call” Functionality. If the chatbot for hotel booking doesn’t find an answer, this functionality allows users to contact hotel staff for complex queries. HiJiffy’s solution includes this feature, collecting user contact data for future marketing actions.
- Ability to Measure KPIs of the Chatbot. Evaluating the performance of your hotel chatbots is crucial. Key metrics include query duration, frequently asked questions, commonly used languages, conversion rates, and average reservation values. The HiJiffy Console makes it easy to analyse performance across individual or multiple properties, optimising hotel processes.
Is the Setup of a Hotel Chatbot a Complicated Process?
If the hotel chatbot is pre-trained with typical topics in the hospitality industry, the setup process is significantly reduced because answers can be populated from a pre-settled knowledge base. This factor is known as “network effects.”
Every time HiJiffy’s conversational AI chatbot learns how to answer a new request after interacting with a guest, the improved ability and knowledge become available to all HiJiffy clients. Essentially, “network effects” mean the chatbot becomes smarter with use, as additional information is added. Read more about the self-learning capacity of our AI.
HiJiffy has worked with over 2,100 hotels, answering millions of queries every year. This means the hotel AI chatbot is already highly developed, capable of understanding numerous requests, making implementation smooth and straightforward for all hoteliers.
At HiJiffy, we have excellent levels of customer support certified by Hotel Tech Report to ensure the implementation and adoption of conversational AI by your hotel team is a success.
If you’re considering introducing smart technology tools at your hotel, read our step-by-step AI onboarding guide for hoteliers to be exceptionally prepared for this process.
