When choosing a chatbot for your hotel, these are some of the features you should look for:
- Ability to perform availability and price searches in real-time
It is important that your chatbot is integrated with your central reservation system so that availability and price queries can be made in real-time. This will allow you to increase conversion rates and suggest alternative dates in case of unavailability, among other things.
HiJiffy's solution is integrated with the most used hotel systems, ensuring a seamless experience for users when booking their vacation.
- Ability to customize questions and answers
The more information you can offer the user through your chatbot, the better service you will offer to your potential customers and the more likely they will solve any doubts for you and the user will end up making a reservation.
It should be noted that HiJiffy's technology allows for a simple configuration process once the chatbot has been previously trained with the typical problems that most hotels face.
Chosen by over 1,600 hotels globally, the HiJiffy chatbot responds to millions of queries every year, which means that the Artificial Intelligence is already well developed and is capable of understanding an impressive number of different requests.
In addition, HiJiffy's chatbot has advanced artificial intelligence that has the ability to learn from past conversations. This allows answering more and more doubts and questions, as users ask them.
- Ability to record, manage and analyse customer data.
A chatbot must record the history of conversations and queries, structuring and ordering the information so that you can use it, analyse it and detect areas of opportunity or doubts that have not been covered by the tool.
This will allow you to adapt elements such as the content of your website, your pricing policy or the offers you make to the trends you identify in your users.
Thanks to an advanced Console, HiJiffy centralises all communication channels and allows you to collect, organize, filter and manage your guests' data in compliance with GDPR regulations to better understand traveller trends, repetitive requests and be able to act with marketing tailored to the needs of your business.
- In addition to text, the ability to display visual elements, links or pdfs to users.
In this way, you will have the flexibility to display more visual and impactful content to influence the user's decision making.
HiJiffy's conversational app speeds up the time it takes to complete specific streams, increasing the chances of conversion by combining text-based messages with graphical elements.
Some of the essential elements that make HiJiffy's solution so powerful are buttons (which can be combined with images), carousels, calendars or customer satisfaction indicators for surveys.
- Multilingual system, capable of detecting the client's navigation language.
Simple but effective, this will make the chatbot, and therefore your hotel, more relevant to the user, which will improve their experience and perception of the service received.
HiJiffy's chatbot communicates in more than 100 languages, ensuring efficient communication with guests from all over the world.
- “Click to Call” functionality
If the chatbot does not find an answer, returning the call allows the user to contact a person from your hotel to resolve more complex questions.
This functionality, also included in HiJiffy's solution, will allow you to collect user contact data for later use in commercial or marketing actions.
- Ability to measure KPIs of the chatbot
Knowing the main metrics will allow you to evaluate the performance of the solution.
The most common metrics that you will be interested in knowing are: the average duration of queries, frequently asked questions, markets or languages most used in the communication flow, the conversion ratio of conversations into reservations, and the average value of reservations, among other things.
With the HiJiffy Console, it's easy to analyse solution performance – on an individual property or even manage multiple properties – to better understand how to optimise hotel processes.