Console
Customer experience managed in one place
Centralize, automate and measure your customer care and communications in a single powerful platform.

Centralize, automate and measure your customer care and communications in a single powerful platform.
Streamline messages from all your communication channels into a unified inbox. Assign agents, add notes and tags to guests’ user profiles, and remove language barriers thanks to automatic translations.
Keep a clear overview of all customer queries. Navigate through status tabs to track ticket progression, manage them with one click, and reply directly to messages.
Access reports and metrics easily to see how the chatbot is helping your manage guest queries. Use smart insights to improve your customer care, optimize your teamwork and boost productivity.
Access messages originating from various channels in this one-stop solution.
Jump straight to messages that need your attention and keep a clear overview.
Manage and distribute tasks across your team with one click.
Save time answering the most frequently asked questions with pre-filled responses.
Add tags and notes to user profiles for segmentation and personalization.
Track progress of any inquiries, from start to close.
Use easily accessible data to find opportunities for optimization.
Manage and support your team better taking using team and individual insights.
Accessing Big Data insights enable highly personalized services for elevated guest experiences. Hotels can boost revenue and customer loyalty with targeted campaigns. The HiJiffy’s Console functionality allows hotels to:
Hotel managers can use HiJiffy solutions to find actionable insights into team processes. AI technology aims to reduce the strain on hotel staff and operational costs:
Streamline operations: Make your hotel staff available to tackle more complex tasks by automating up to 90% of the common guest interactions. AI-powered conversational solutions boost efficiency without compromising on customer service quality.
Track and analyze performance: Understand performance at macro and micro levels. Hotel managers can easily track KPIs and monitor progress on objectives, such as time to close an inquiry, the number of messages resolved, or the Net Promoter Score.
Improve teamwork: Bring all guest communication together in one place, enabling seamless coordination of all guest’s requests. Supported by a robust AI-powered platform able to centralize all the guest information, it is easier for hotels to facilitate high-quality teamwork and efficient internal communications.
Reward achievements: Use analytics to stay up-to-date on the team’s performance easily. By accessing both real-time and historical data, hoteliers can easily track the performance of each department and reward top performers, and understand which team members may need support.
Supported channels integrated with the unified inbox currently include: