Console

Customer experience managed in one place

Centralize, automate and measure your customer care and communications in a single powerful platform.

Main advantages of HiJiffy's Console

Console Features

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Integrated centralized ticketing system

Reports and global metrics

Team metrics

Console for Hotels: FAQs

How does the Console help with Data Management?

Accessing Big Data insights enable highly personalized services for elevated guest experiences. Hotels can boost revenue and customer loyalty with targeted campaigns. The HiJiffy’s Console functionality allows hotels to:

  • Centralize information: Consolidate all the guests’ data from different communication channels in a single database to easily retrieve data.
  • Preserve history: Keep a record of each conversation, ensuring that details are not lost or forgotten during the next interaction with the hotel.
  • Enrich database: Automatically process the collected data to delete duplicates or group multiple stays in the same guest file, qualifying and structuring the data.
  • Create segmentation: Develop rich customer segmentation for more targeted communication, crafting specific campaigns for each type of guest profile.

Can the Console boost team productivity?

Hotel managers can use HiJiffy solutions to find actionable insights into team processes. AI technology aims to reduce the strain on hotel staff and operational costs:

Streamline operations: Make your hotel staff available to tackle more complex tasks by automating up to 90% of the common guest interactions. AI-powered conversational solutions boost efficiency without compromising on customer service quality.

Track and analyze performance: Understand performance at macro and micro levels. Hotel managers can easily track KPIs and monitor progress on objectives, such as time to close an inquiry, the number of messages resolved, or the Net Promoter Score.

Improve teamwork: Bring all guest communication together in one place, enabling seamless coordination of all guest’s requests. Supported by a robust AI-powered platform able to centralize all the guest information, it is easier for hotels to facilitate high-quality teamwork and efficient internal communications.

Reward achievements: Use analytics to stay up-to-date on the team’s performance easily. By accessing both real-time and historical data, hoteliers can easily track the performance of each department and reward top performers, and understand which team members may need support.

Which communication channels are supported in the Console?

Supported channels integrated with the unified inbox currently include:

  • Website Live Chat
  • Facebook Messenger
  • WhatsApp
  • SMS
  • Instagram
  • Google My Business
  • WeChat
  • Telegram
  • Line
  • Phone
  • Email

How would it look like for you?

Let us show you.

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