Console
Customer experience managed in one place
Centralize, automate and measure your customer care and communications in a single powerful platform.
Main advantages of HiJiffy's Console
Manage and reply to conversations
Streamline messages from all your communication channels into a unified inbox. Assign agents, add notes and tags to guests’ user profiles, and remove language barriers thanks to automatic translations.
Centralize ticketing system
Keep a clear overview of all customer queries. Navigate through status tabs to track ticket progression, manage them with one click, and reply directly to messages.
Analyze results and metrics
Access reports and metrics easily to see how the chatbot is helping your manage guest queries. Use smart insights to improve your customer care, optimize your teamwork and boost productivity.
Console Features
Unified Omnichannel Inbox
Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation
Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents
Manage and distribute tasks across your team with one click.
Canned Responses
Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations
Add tags and notes to user profiles for segmentation and personalization.
Integrated centralized ticketing system
Track progress of any inquiries, from start to close.
Reports and global metrics
Use easily accessible data to find opportunities for optimization.
Team metrics
Manage and support your team better taking using team and individual insights.
Console for Hotels: FAQs
How does the Console help with Data Management?
Accessing Big Data insights enable highly personalized services for elevated guest experiences. Hotels can boost revenue and customer loyalty with targeted campaigns. The HiJiffy’s Console functionality allows hotels to:
- Centralize information: Consolidate all the guests’ data from different communication channels in a single database to easily retrieve data.
- Preserve history: Keep a record of each conversation, ensuring that details are not lost or forgotten during the next interaction with the hotel.
- Enrich database: Automatically process the collected data to delete duplicates or group multiple stays in the same guest file, qualifying and structuring the data.
- Create segmentation: Develop rich customer segmentation for more targeted communication, crafting specific campaigns for each type of guest profile.
Can the Console boost team productivity?
Hotel managers can use HiJiffy solutions to find actionable insights into team processes. AI technology aims to reduce the strain on hotel staff and operational costs:
Streamline operations: Make your hotel staff available to tackle more complex tasks by automating up to 90% of the common guest interactions. AI-powered conversational solutions boost efficiency without compromising on customer service quality.
Track and analyze performance: Understand performance at macro and micro levels. Hotel managers can easily track KPIs and monitor progress on objectives, such as time to close an inquiry, the number of messages resolved, or the Net Promoter Score.
Improve teamwork: Bring all guest communication together in one place, enabling seamless coordination of all guest’s requests. Supported by a robust AI-powered platform able to centralize all the guest information, it is easier for hotels to facilitate high-quality teamwork and efficient internal communications.
Reward achievements: Use analytics to stay up-to-date on the team’s performance easily. By accessing both real-time and historical data, hoteliers can easily track the performance of each department and reward top performers, and understand which team members may need support.
Which communication channels are supported in the Console?
Supported channels integrated with the unified inbox currently include:
- Website Live Chat
- Facebook Messenger
- SMS
- Google My Business
- Telegram
- Line
- Phone
