As part of our Product Highlight series, we explore the different features and functionalities of the Console, which is the interface of our Guest Communications Hub. Through practical examples, we demonstrate how simple it is to manage and improve your guest communications using our conversational AI technology. This article looks at how you can use the solution to bring all communications channels into one place.
Which channels can you connect to the Console?
HiJiffy’s Guest Communications Hub is an omnichannel solution, which means it can be connected with social media, messaging apps, and other platforms where you receive messages from your (prospective) guests. All conversations are centralised in the Console’s inbox and automated by conversational AI to your preferred available level (i.e., fully automated, hybrid, or without automation).
The channels area of the console is where you manage and configure your communication channels (their availability is dependent on your plan):
Basic: Website chat
Pro: Facebook Messenger, Instagram, Google My Business, WeChat, Line (+ channels available in the Basic plan)
Premium: WhatsApp, Telegram, email, Booking.com messages (+ channels available in the Basic and Pro plans)
Streamline your guest communications
Console admins (and HiJiffy’s Customer Success team when necessary) can manage and configure new channels and connect them to existing chatbots powered by conversational AI.
What benefits do the reports bring to you and your teams?
Reduce your team’s workload by automating replying to FAQs. Conversational AI, on average, answers 9 in 10 questions from guests without the need for your hotel teams’ involvement.
Boost team productivity. Relieve your staff from repetitive tasks, making them available to contribute value to more complex areas of their work.
Get closer to your guests. Provide excellent customer service to guests and travellers interested in your hotel on their favourite messaging apps and social media, 24/7 and in 130+ languages.
Need assistance with making the most of the channels section?
Browse our Help Center and access over 200 articles exploring the practical side of using the Guest Communications Hub. From onboarding videos to step-by-step guides to troubleshooting, it packs valuable information available to you instantly at any time. If you need further assistance with making the most of your solution, reach out to your Customer Success representative.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Please enable Strictly Necessary Cookies first so that we can save your preferences!