Channels

Streamline all guest communications

As part of our Product Highlight series, we explore the different features and functionalities of the Console, which is the interface of our Guest Communications Hub. Through practical examples, we demonstrate how simple it is to manage and improve your guest communications using our conversational AI technology. This article looks at how you can use the solution to bring all communications channels into one place.

Which channels can you connect to the Console?

HiJiffy’s Guest Communications Hub is an omnichannel solution, which means it can be connected with social media, messaging apps, and other platforms where you receive messages from your (prospective) guests. All conversations are centralised in the Console’s inbox and automated by conversational AI to your preferred available level (i.e., fully automated, hybrid, or without automation).

The channels area of the console is where you manage and configure your communication channels (their availability is dependent on your plan):

• Basic: Website chat
  
  
• Pro: Facebook Messenger, Instagram (+ channels available in the Basic plan)
  
  
• Premium: WhatsApp, Telegram, email, Booking.com messages, Expedia (+ channels available in the Basic and Pro plans)
  

Streamline your guest communications

Console admins (and HiJiffy’s Customer Success team when necessary) can manage and configure new channels and connect them to existing chatbots powered by conversational AI.

What benefits do the reports bring to you and your teams?

• Reduce your team’s workload by automating replying to FAQs. Conversational AI, on average, answers 9 in 10 questions from guests without the need for your hotel teams’ involvement.
  
  
• Boost team productivity. Relieve your staff from repetitive tasks, making them available to contribute value to more complex areas of their work.
  
  
• Get closer to your guests. Provide excellent customer service to guests and travellers interested in your hotel on their favourite messaging apps and social media, 24/7 and in 130+ languages.