As part of our Product Highlight series, we explore the different features and functionalities of the Console, which is the interface of our Guest Communications Hub. Through practical examples, we demonstrate how simple it is to manage and improve your guest communications using our conversational AI technology. This article looks at how you can use the solution to bring all communications channels into one place.
HiJiffy’s Guest Communications Hub is an omnichannel solution, which means it can be connected with social media, messaging apps, and other platforms where you receive messages from your (prospective) guests. All conversations are centralised in the Console’s inbox and automated by conversational AI to your preferred available level (i.e., fully automated, hybrid, or without automation).
The channels area of the console is where you manage and configure your communication channels (their availability is dependent on your plan):
Console admins (and HiJiffy’s Customer Success team when necessary) can manage and configure new channels and connect them to existing chatbots powered by conversational AI.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
