Funding

Project name: Agenda Acelerar e Transformar o Turismo (ATT)
Operation code: C645192610-00000060
Project no.: 47
HiJiffy’s contribution: PPS10, Virtual Concierge, within WP3, Conversation with the Tourist (digital pillar)
Call: AAC no. 02/C05-i01/2022, “Agendas para a Inovação Empresarial” incentive scheme
Framework: Component C05 of the Portuguese Recovery and Resilience Plan, measures RE-C05-i01.01 and RE-C05-i01.02
Beneficiary: HIJIFFY, S.A., tax no. 514159596
Consortium leader: PESTANA MANAGEMENT, Serviços de Gestão, S.A., tax no. 511230397
Intermediate body: IAPMEI, Agência para a Competitividade e Inovação, I.P.
Region: Alentejo
Start date: January 2022
Completion date: 31 December 2025
Total eligible cost: 2,361,560.19 EUR
Grant awarded: 1,352,717.27 EUR

Objectives: PPS10, Virtual Concierge, delivers an omnichannel communication solution for the hospitality sector, built on Artificial Intelligence, Natural Language Processing and Big Data, covering the full guest journey from pre-booking through check-in, stay, check-out and post-stay. It automates hotel to guest communication across WhatsApp, SMS, email, web chat and social media, integrating with Property Management Systems and the wider hotel technology stack. The objectives are to reduce human effort on repetitive tasks, raise guest experience quality through fast and personalised responses, and give hotels analytics dashboards and insight into guest behaviour.

Results: Virtual Concierge platform in production, with a proprietary RAG based conversational engine supporting over 130 languages, integrations with more than 10 Property Management Systems, presence across WhatsApp, web chat, email, SMS and social media, and an analytics dashboard for hotels. Documented client outcomes: 92% automation across more than 40,000 conversations at Kabannas, United Kingdom, and 93% automation across more than 50,000 conversations at AX Hotels, Malta.

Financiado pela União Europeia NextGenerationEU

Learn more at recuperarportugal.gov.pt