Hotel Concierge App
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Digital Check-in
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaings
Send automated messages to communicate personalized upselling campaigns.
Automated workflows
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Retention Campaigns
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Hotel Concierge App: FAQs
What is a Hotel Concierge App?
A Hotel Concierge App is a way to provide excellent customer service and enhance the guest experience while automating communications and tasks. Thanks to the conversational AI technology specialised in the hospitality industry, hoteliers can reduce the volume of queries that need to be answered by the staff and boost team productivity.
Why implement a Hotel Concierge App in your hotel?
This artificially intelligent solution for hotels becomes increasingly more popular thanks to the range of benefits it brings to both hotel guests and staff. A Hotel Concierge App, also commonly referred to as a Virtual Concierge, is a guest-facing technology backed by powerful AI that provides assistance to hotel guests.
If your hotel is facing a challenge of staff shortages, it may require a solution that could reduce the volume of repetitive tasks at the reception desk in order to eliminate the waiting time for query resolution. Thanks to AI technology, your hotel may offer more efficient and personalised services to your guests.
What are the different types of Hotel Concierge Apps?
- Mobile App Concierge: There are often designed and branded by a specific hotel or hospitality chain to include information about services available and to enable upselling. Such apps need to be installed on guests’ personal mobile devices. These apps may or may not include a virtual concierge chatbot.
- Chatbot Virtual Concierge: These are chatbots powered by AI that are integrated with hotel management systems. They are powered by conversational AI that personalises the content of messages and assists guests in resolving their queries.
What can a Hotel Concierge App do for your hotel?
- Provide a streamlined, omnichannel inbox
HiJiffy’s solution streamlines a record of all guest communications across all channels into a single inbox, The Console. Additional features include sentiment analysis and prioritisation to help agents keep track of the queries.
- Generate insights and reports on guest data
Empower your staff with actionable insights into your guests’ preferences and needs, available in the HiJiffy’s dashboard.
- Increase staff efficiency
Streamlining guest communications as well as automating processes thanks to integrations with various hotel management systems relieves your teams from a significant amount of workload so they can focus on delivering value to their guests in other ways.
- Contactless experience
Although contactless hotel experiences were already gaining in popularity in recent years, the pandemic accelerated the process of implementing AI solutions at hotels to reduce the number of guest queries that could only be resolved by personal contact with staff.
HiJiffy’s Hotel Concierge App: Why our solution?
HiJiffy provides a hotel virtual concierge available to guests 24/7 from the booking, through their stay, and beyond their departure. Thanks to our technology, guests can check-in and check-out by themselves, make requests for personalised services, access required information, and much more. It is an all-in-one guest communications platform enhancing guest experience across the entire customer journey.
Our solution fueled by the most advanced AI in hospitality connects with guests at all points during their visit through their favourite communication channels. All conversations are streamlined in a unified inbox for hotel staff to have a clear overview of guest communications. Hoteliers can benefit from insights into guest data to run high-performing marketing and upselling campaigns. Integration with the traditional hotel PMS system allows all data to be directly recorded in their PMS to improve customer experience and make employee tasks easier.
