Hotel Concierge App
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Hotel Concierge App: FAQs
What is a Hotel Concierge App?
A Hotel Concierge App is a way to provide excellent customer service and enhance the guest experience while automating communications and tasks. Thanks to the conversational AI technology specialised in the hospitality industry, hoteliers can reduce the volume of queries that need to be answered by the staff and boost team productivity.
Why implement a Hotel Concierge App in your hotel?
This artificially intelligent solution for hotels becomes increasingly more popular thanks to the range of benefits it brings to both hotel guests and staff. A Hotel Concierge App, also commonly referred to as a Virtual Concierge, is a guest-facing technology backed by powerful AI that provides assistance to hotel guests.
If your hotel is facing a challenge of staff shortages, it may require a solution that could reduce the volume of repetitive tasks at the reception desk in order to eliminate the waiting time for query resolution. Thanks to AI technology, your hotel may offer more efficient and personalised services to your guests.
What are the different types of Hotel Concierge Apps?
- Mobile App Concierge: There are often designed and branded by a specific hotel or hospitality chain to include information about services available and to enable upselling. Such apps need to be installed on guests’ personal mobile devices. These apps may or may not include a virtual concierge chatbot.
- Chatbot Virtual Concierge: These are chatbots powered by AI that are integrated with hotel management systems. They are powered by conversational AI that personalises the content of messages and assists guests in resolving their queries.
What can a Hotel Concierge App do for your hotel?
- Provide a streamlined, omnichannel inbox
HiJiffy’s solution streamlines a record of all guest communications across all channels into a single inbox, The Console. Additional features include sentiment analysis and prioritisation to help agents keep track of the queries.
- Generate insights and reports on guest data
Empower your staff with actionable insights into your guests’ preferences and needs, available in the HiJiffy’s dashboard.
- Increase staff efficiency
Streamlining guest communications as well as automating processes thanks to integrations with various hotel management systems relieves your teams from a significant amount of workload so they can focus on delivering value to their guests in other ways.
- Contactless experience
Although contactless hotel experiences were already gaining in popularity in recent years, the pandemic accelerated the process of implementing AI solutions at hotels to reduce the number of guest queries that could only be resolved by personal contact with staff.
HiJiffy’s Hotel Concierge App: Why our solution?
HiJiffy provides a hotel virtual concierge available to guests 24/7 from the booking, through their stay, and beyond their departure. Thanks to our technology, guests can check-in and check-out by themselves, make requests for personalised services, access required information, and much more. It is an all-in-one guest communications platform enhancing guest experience across the entire customer journey.
Our solution fueled by the most advanced AI in hospitality connects with guests at all points during their visit through their favourite communication channels. All conversations are streamlined in a unified inbox for hotel staff to have a clear overview of guest communications. Hoteliers can benefit from insights into guest data to run high-performing marketing and upselling campaigns. Integration with the traditional hotel PMS system allows all data to be directly recorded in their PMS to improve customer experience and make employee tasks easier.
