Express Check-Out for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure.
Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Digital Check-in
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaings
Send automated messages to communicate personalized upselling campaigns.
Automated workflows
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Retention Campaigns
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Express Check-out in Hotel : FAQ
How does express check-out work in a hotel work?
Express check-out is a quick and easy way for guests to check out of their hotel rooms without having to speak to a member of staff and wait while having a final bill produced. The process may be conducted via a kiosk in the hotel, through a hotel mobile app, or on the hotel website. The guest indicates they are ready to check out, agree to have any expenses taken from their registered payment method, and then all they need to do is drop off their keys at the designated area – unless the hotel also offers a keyless experience. If the check-out is completed via a kiosk in reception, this process could be as simple as depositing the key into a slot in the kiosk.
What are the advantages of using a hotel check-out system for hoteliers and hotel guests?
There are several advantages coming from express check-out in hotels, both for staff and for guests. For the guests, it means a quick and easy check-out process. It eliminates frustration if the check-out process is slow, or if they have to wait for a staff member at the reception desk. For guests in a hurry to get to a meeting or catch a train, waiting to complete check-out can be a significant inconvenience. It is important for the guest’s final memory of your hotel is one of excellent service provided.
Express check-out in hotels also creates a more pleasant experience for the guest. They can complete the check-out process over breakfast, or in the comfort of their room, rather than having to queue to speak to a member of staff to check out. While there are many aspects of a hotel stay that guests like to linger over, checking in and out processes should be as fast and simple as possible to ensure a stress-free stay.
For hotel staff, it means fewer queues at reception and a lot of time-saving. Paperwork related to the guest’s visit can be completed at a time of choice when the staff are less busy, and many processes can be automated by AI-powered solutions specialised in hospitality. Correspondence, such as invoices and receipts can be sent to the customer via their preferred method of contact. Those contact details would have been provided previously by guests during the express check-out, and if such permissions are granted, they can be used in the future for marketing purposes.
Why has express check-out in hotels become more popular in the hospitality industry?
Express check-out in hotels has become increasingly popular over the last few years, predominantly because technology is now at a stage where this type of system can be implemented easily, at a relatively low cost and it is a reliable solution. The systems used are secure and can be easily integrated with other hotel services such as accounting software and booking and housekeeping systems. These days most people carry mobile phones and use them extensively in everyday life, and so access to these services becomes easy via an app that the guest can install on their mobile device, to access express check-out alongside other services. Additionally, as we are all more familiar with contactless online processes, our confidence in using such systems and making payments over the Internet continues to increase.
