Express Check-Out for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Express Check-out in Hotel : FAQ
Express check-out is a quick and easy way for guests to check out of their hotel rooms without having to speak to a member of staff and wait while having a final bill produced. The process may be conducted via a kiosk in the hotel, through a hotel mobile app, or on the hotel website. The guest indicates they are ready to check out, agree to have any expenses taken from their registered payment method, and then all they need to do is drop off their keys at the designated area – unless the hotel also offers a keyless experience. If the self check-out is completed via a kiosk in reception, this process could be as simple as depositing the key into a slot in the kiosk.
There are several advantages coming from express check-out in hotels, both for staff and for guests. For the guests, it means a quick and easy check-out process. It eliminates frustration if the check-out process is slow, or if they have to wait for a staff member at the reception desk. For guests in a hurry to get to a meeting or catch a train, waiting to complete check-out can be a significant inconvenience. It is important for the guest’s final memory of your hotel is one of excellent service provided.
Express check-out in hotels also creates a more pleasant experience for the guest. They can complete the check-out process over breakfast, or in the comfort of their room, rather than having to queue to speak to a member of staff to check out. While there are many aspects of a hotel stay that guests like to linger over, checking in and out processes should be as fast and simple as possible to ensure a stress-free stay.
For hotel staff, it means fewer queues at reception and a lot of time-saving. Paperwork related to the guest’s visit can be completed at a time of choice when the staff are less busy, and many processes can be automated by AI-powered solutions specialised in hospitality. Correspondence, such as invoices and receipts can be sent to the customer via their preferred method of contact. Those contact details would have been provided previously by guests during the express check-out, and if such permissions are granted, they can be used in the future for marketing purposes.
Express check-out in hotels has become increasingly popular over the last few years, predominantly because technology is now at a stage where this type of system can be implemented easily, at a relatively low cost and it is a reliable solution. The systems used are secure and can be easily integrated with other hotel services such as accounting software and booking and housekeeping systems. These days most people carry mobile phones and use them extensively in everyday life, and so access to these services becomes easy via an app that the guest can install on their mobile device, to access express check-out alongside other services. Additionally, as we are all more familiar with contactless online processes, our confidence in using such systems and making payments over the Internet continues to increase.