Tourism Chatbot
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of Chatbots for Tourism
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels to provide a better overview and coordination of all traveler’s demands.
Customise your communication
Make it yours. HiJiffy’s booking assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your booking assistant to fit your brand.
Booking Assistant Features
Direct Booking AI agent
An artificially intelligent virtual assistant that guides users through the booking request.
Booking Recovery Campaigns
Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns
Push personalized messages on the website according to the specific page the user is visiting.
Email to Chatbot Automation
Automate your email point of contact by offering a chatbot solution to solve their queries instantly.
Smooth handover to human agents
When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call
Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification
Understand better the travellers and identify the potential customers that can generate higher revenue.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various different platforms.
Interface personalization
Customize the chatbot interface accordingly to your hotel’s brand guidelines.
Tourism Chatbot: FAQs
What is a Tourism chatbot?
A tourism AI-powered chatbot helps tourism companies render personalised travel assistance tailored to customer needs, improve customer service, and make in-trip and post-trip requirement management more effortless.
Thus, we can say tourism chatbots can assist guest accommodation companies in making the experience more convenient and enjoyable for their guests, while maximising their revenues.
How does a chatbot for tourism work?
Tourism chatbot technology usually works in a pretty simple way. The guest can communicate with the tourism company through this AI powered chatbot tool, which could be linked through any website or mobile application like Facebook, Whatsapp, etc. This tourism chatbot tool is usually chat-based, ensuring timely support and assistance to the guests.
What are the main advantages of implementing a specialised chatbot for the tourism industry?
Companies in the tourism industry benefit considerably from tourism chatbots. Here are some of the advantages of implementing the best tourism chatbot are as follows:
- Increased revenue
One of the most important advantages of tourism chatbots is that they help increase revenue through up-selling, cross-selling and direct bookings. These chatbots for tourism seamlessly get your guests through the sales funnel and complete a deal with fewer interactions with quick up-selling messages that you can personalise
- Improve efficiency and streamline internal processes
When you implement a chatbot for tourism, the guest no longer needs to wait anymore for any human operator to remain available all the time. A chatbot in the tourism industry can address guest queries in seconds, providing a better experience for the end user.
In addition, since a tourism chatbot can collect data, manage complaints and receive feedback, it facilitates your internal processes for improved productivity and profitability.
- Compensate for the lack of staff
With the help of these AI powered chatbots, guest accommodation companies can automate repetitive manual tasks performed by their staff members to operate well even when there is a lack of staff.
- Create more personalised guest experiences
Chatbots in the tourism industry can retain details about individual clients as a chat discussion progresses and then even use this information to enhance the quality of suggestions and create personalised recommendations.
It can eventually lead to the chatbot requesting follow-up questions, defining preferences, and delivering tailored recommendations to improve your customers’ travel experience.
Is it easy to implement a Tourism chatbot?
Yes! While many guest accommodation companies think implementing a tourism chatbot is challenging, it is not the reality as they are effortless to execute.
It is all about integrations and the capability of integrating with the various different systems the guest accommodation is already using.
It can be integrated with the existing CRM (customer relationship management) tool, Property Management System (PMS), Booking Engine, and Housekeeping systems.
