WhatsApp Chatbot for Hotels
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of effective communication with guests using an innovative WhatsApp bot
The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview and monitoring of guests’ enquiries.
Quick to install and easy to use
Customise your communication
Make it yours. HiJiffy’s Booking Assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your Booking Assistant to fit your guidelines and provide a seamless brand experience.
How would it look like for you?
Let us show you.
Digital Booking Assistant Features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Hotel Chatbot for WhatsApp: FAQs
Initially, chatbots were only available as a feature on Messenger, Facebook, Google, and other such apps. But as the virtual world is coming together Whatsapp chatbots are gaining popularity. In this sense, some of the basic benefits of using WhatsApp Bots in the hospitality industry are:
- Automation: Chatbots for WhatsApp can help accommodation providers save up to 80% more time and effort performing low added value and repetitive tasks;
- Efficiency: Hotels can respond to client inquiries +60% faster than the phone or email using WhatsApp bots;
- Popularity: Hoteliers are using phones, emails, and SMS to communicate with guests. However, 61% of clients today prefer to communicate via WhatsApp and/or other social media platforms. This is where WhatsApp bots come in handy;
- Acceptance: Recent independent studies have shown that after using chatbots for WhatsApp, half of the business queries of an organisation can start coming in through WhatsApp;
- Cost-efficiency: By communicating with customers via WhatsApp, hoteliers may save the costs of pricey call centres and outdated CRM systems.
When planning the use of WhatsApp business chatbot for their hotels, hoteliers must keep in mind five things :
- What is the purpose of implementing a bot for WhatsApp?
- What should the tone of voice of my WhatsApp chatbot?
- What topics should the chatbot take care of?
- Do I wish to facilitate a guided or unguided discussion?
- What should I do if my chatbot in WhatsApp is unable to answer a question?
Communication with guests is crucial for hotels. The front desk must, after all, connect with clients before their arrival, throughout their stay, and after they have left. It’s critical to have a single point of contact for every phase of the customer journey, and the four recommendations below will show how a bot for WhatsApp can help hoteliers boost their guests’ satisfaction.
1. Welcome Message through WhatsApp messenger bots
Guests are expected to give contact information, including a phone number, while booking a hotel stay. Sending an automated, helpful message prior to their arrival is a simple but effective method to use technology to improve client happiness. Hoteliers can also create a conversation channel for them to use throughout their stay using the chatbot for WhatsApp business.
It could be a good idea to include valuable information regarding their stay in this initial communication, such as check-in timings, pet policy, or nearby attractions. This can assist in making a positive first impression and instilling confidence in the staff’s ability to assist. Effective chatbot integration with WhatsApp can also ensure that the communication channel is available 24 hours a day, seven days a week.
Finally, communication is essential for providing an excellent guest experience that leads to positive reviews.
2. Upsell through WhatsApp business bots
It’s a good idea to strive to improve the guests’ experience once the WhatsApp chatbot integration has been established and they’ve been reassured about the hotel’s availability and travel arrangements. Hoteliers must consider some of the services, leisure activities, and other products they have available and how they may leverage the channel to upsell them.
While communicating with the customers using the WhatsApp assistant bot, hoteliers can organically upsell their hotel’s services. These services include answering consumers’ questions and marketing some of the hotel’s services when needed the most. The best WhatsApp chatbots can also help you offer these services, and not just promote them
Customers do not want to be swamped with offers, so there is a fine balance to be struck, and they will see through many less-than-subtle attempts to convince them to pay more.
With this in mind, it’s critical that hospitality providers make good use of their WhatsApp chatbot service and always protect the privacy of their guests. Determining when it’s appropriate to upsell and when it’s time to back off is a critical.
3. Informal communication with guests through whatsapp business chatbots
While WhatsApp chatbots have become increasingly important in the hotel business, it is important to value personalised care. The great thing is that nowadays the best AI-based chatbots for WhatsApp have the feature of personalization.
Guests may use the app to send messages to the front desk and receive immediate responses. This means that guests may make any last-minute inquiries about the hotel, the services provided, and other parts of their stay without having to go down to reception or call.
Furthermore, having a chatbot for WhatsApp allow hotels to send images to guests, which can help with communication.
4. Increase the effectiveness of the reviews management efforts
Finally, the WhatsApp chatbot app for hotels can aid in the administration of reviews. Receiving a negative internet review can be disastrous to a hotel’s reputation, potentially discouraging future travellers from booking. However, having a direct line of communication with customers during , and soon after their stay, can assist in avoiding this.
One option to achieve this is to employ a hotel chatbot to send a customer satisfaction survey to guests before checking out after their stay. Their response can help you predict how a guest will discuss your hotel with others and what they will say about it online.
Despite its efficiency, WhatsApp bots are not yet widely used tools for communication with guests, in part because it often requires only one phone and a single account, making it difficult for a complete team of employees to stay connected at all times.
Fortunately, there are a number of applications on the market, such as HiJiffy, that allow employees to share a WhatsApp account while centralising interactions from other channels, including email, Facebook and Messenger. These new technologies are transforming the way hotels communicate and provide value to their customers.