WhatsApp for Hotels: Answers and Campaigns
Answer guests on WhatsApp at any hour, and message them first at the moments that matter, from booking to feedback.
Your team steps in only when a guest needs a person.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
Your guests already write on WhatsApp
Most hotels have a hotel WhatsApp number before they have a WhatsApp plan. A guest asks about parking at midnight, and someone replies the next morning from a phone at reception. Pre-arrival emails sit unopened, and nobody knows what was promised.
WhatsApp for hospitality works when it becomes part of how the hotel runs.
Reliable Automation and Engaging Campaigns Across the Full Guest Journey
Capture revenue and nurture relations with guests across different channels, without needing to expand your marketing team.
Answering FAQs
Conversational AI built for hospitality helps travellers and your guests quickly find the information they’re looking for, making their experience more enjoyable.
Chat-based booking
An AI virtual assistant makes booking simple, walking travellers through the process step-by-step.
Automated Booking Recovery
When a guest starts a booking in your chat, leaves a phone number and consent, and does not finish, HiJiffy follows up automatically on WhatsApp.
Lead generation
Collect contact details from potential guests to send them personalised offers at just the right time.
Welcome message
Send automated messages before, during, or after check-in to create a smoother, more enjoyable guest experience.
Digital check-in
Save time at reception by connecting your PMS to offer pre-check-in forms to your guests. Send guests their room key on WhatsApp through your digital key provider.
Loyalty programme promotion
Encourage your guests to join your loyalty programme by highlighting the benefits through channels they use every day, like WhatsApp, email, and SMS.
In-house assistance
An AI-powered virtual concierge handles guest requests during their stay and efficiently directs them to the right team if necessary.
Upsell and cross-sell campaigns
Send personalised, automated campaigns to your guests to boost revenue from upselling and cross-selling.
Satisfaction surveys
Get clear, honest feedback by sending guest surveys during their stay and address any concerns in real-time.
Check-out campaigns
Simplify your check-out process with automated messages that save time and keep things running smoothly.
Guest reviews campaigns
Collect reviews by sending automated messages to your guests. Use them internally or share them on platforms like TripAdvisor and Google to boost your visibility and reputation.
Thank you message
Send a personalised message to your guests as they check out to leave a lasting positive impression and encourage them to return in the future.
Loyalty programme updates
Remind your guests of the perks and benefits they get through your loyalty programme to encourage them to book with you again.
Promotional campaigns
Bring your past guests back with tailored, irresistible offers designed specifically around what they love about your hotel.
Secure AI: answers you can trust, at any hour
Only your verified information
HiJiffy’s AI handles up to 90% of guest conversations, and the rest reach your team with full context. Aplysia, HiJiffy’s AI built for hospitality, replies only from your hotel’s verified information, so it will not invent a policy or an amenity.
The guest’s language
It understands more than 130 languages and voice messages, and replies in the guest’s language.
See the source
You can see the source behind every answer.
Prepared Teams: your people see what needs them
The AI takes the routine
Questions with one right answer, like breakfast times or parking, go to the AI.
Your team takes the rest
Complaints and special requests go to your team fast, in the same inbox, with the full history and a suggested reply.
Unhappy guests first
Sentiment detection highlights unhappy guests, and translation in the Console lets anyone on shift reply in the guest’s language.
Direct Revenue: reach guests before they ask
Your hotel speaks first
Campaigns go out on real reservation events and open above 80%. They run on pre-built flows you set up once, and the Campaigns Library adds more than 250 ideas.
One-off offers
A one-time campaign works like a WhatsApp broadcast for hotels, sent only to guests who gave their consent.
Booking Recovery
A follow-up on WhatsApp for guests who started a booking in your chat, left a phone number and consent, and did not finish.
Hotel WhatsApp marketing, set up for groups
HiJiffy connects with 100+ hotel systems, including your PMS, so hotel WhatsApp messaging goes out on the reservation’s own dates.
Built for groups
Campaigns are created for many properties at once.
A knowledge update made at company level reaches every property.
Guests without a phone number
Booking.com guests get the same reservation messages inside their Booking.com conversation.
During the stay, a QR code in the room or at reception brings anyone into your WhatsApp.
82%
WhatsApp open rate
PortoBay Hotels
91%
WhatsApp automation rate, Jan to May 2025
KING’s Hotels Munich
35.7%
WhatsApp upsell conversion
Kabannas
€450K
Bookings attributed
Paradise Resort Gold Coast
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. HiJiffy’s AI handles up to 90% of guest conversations automatically.
Keep exploring
AI hotel chatbot
How the AI answers visitors on your website, before they book and during the stay.
SMS for hotels
Two-way texting in the US and Canada, and offers by SMS where WhatsApp cannot send them.
Guest Journey Campaigns
The right message at each stage of the stay, triggered by your PMS and set up once.
WhatsApp for hotels: FAQs
Is WhatsApp safe for hotel communication?
Messages come from your hotel’s own business number, and every first message is a template approved by Meta. HiJiffy is GDPR-compliant and encrypts data in transit and at rest. Your hotel stays in control of guest data. Before the AI’s first reply, guests see a notice that AI may write some messages.
HiJiffy works as a data processor for your hotel, so the guest data collected on WhatsApp is your hotel’s property and HiJiffy only processes it on your behalf. Your WhatsApp Business account is created and verified with Meta together with our onboarding specialist. Your team replies from the HiJiffy Console, so guest conversations no longer sit on a personal phone at reception.
Can we use our current hotel WhatsApp number?
Yes. You can bring the number guests already know or get a new one. If you move your current number to WhatsApp Business for hotels through HiJiffy, it stops working in the WhatsApp app on the phone, because the conversations move to the HiJiffy Console, where the whole team can see them.
Both routes are handled with you. If you bring your current number, guests keep writing to the number they already have saved, and the whole team answers them from the Console. If you prefer a new number, HiJiffy gets one for each property as part of the setup. Either way, our onboarding specialist takes you through the Meta steps.
Doesn't it lose the personal touch?
No. Guests can ask for a person at any time, and the conversation passes to your team with the full history. The AI takes the questions asked every day, so your people have time for the moments that need them. You control the knowledge the AI uses and every campaign it sends.
A good test in a demo is a handover. Ask to see a guest write on WhatsApp, get an answer from the AI, then ask for a person and receive a reply from your team in the same chat, with no need to repeat anything. Also ask to see where each AI answer came from, so you know exactly what the AI says in your hotel’s name.
What does WhatsApp cost?
Meta charges for the messages a business sends, by message type and the guest’s country, so the cost follows your volume. We do not publish prices. In the demo we build a forecast for your hotel, based on your bookings and the campaigns you want to run, so you know the cost before you start.
You stay in control of the cost because you choose what gets sent. You can start with the default Guest Journey campaigns, such as pre check-in, check-in, during stay and post stay, and add upsell or one-time campaigns later. A one-time campaign goes only to the guest list you choose, on the date you pick, so you always know who receives each message.
What about US guests?
Meta does not allow promotional WhatsApp messages to US numbers. For those guests, HiJiffy sends offers and Booking Recovery by SMS, with their consent. In the US and Canada, SMS conversations are two-way, so guests can reply and your team sees the answer in the same Console.
For your team, nothing changes. SMS conversations sit in the same Console as WhatsApp, handled by the same people. Guest Journey Campaigns can carry an SMS version of each message, so a guest without WhatsApp still receives the online check-in link before arrival. HiJiffy sets up both channels on its side during onboarding, so your hotel works with one platform for every guest.