You can now access Expedia Group messages in the HiJiffy Console 🚀
You can now access Expedia Group messages in the HiJiffy Console 🚀
Fast, efficient, and personal communication is at the heart of a great guest experience in hospitality. That’s where WhatsApp Business for hotels comes in. With over 2 billion users worldwide and open rates above 80%, it’s the perfect way for hotels to connect with guests on the device they rely on most – their smartphone.
The way hotels connect with their guests has shifted significantly. WhatsApp Business is quickly becoming one of the most effective tools for improving communication and delivering a personal touch. In fact, 61% of customers say WhatsApp is their preferred channel for contacting businesses. For hotels, this means an opportunity to build stronger guest relationships while also streamlining internal processes.
WhatsApp makes communication easier and faster compared to emails or phone calls:
WhatsApp Business makes it easier for hoteliers to communicate with guests and boost revenue at the same time.
A WhatsApp Business chatbot streamlines the check-in process. Guests get a message before their arrival with a link to a quick pre-check-in form, saving time at reception and allowing for digital key access. Check-out is just as simple, with invoices sent straight to their inbox.
Guests appreciate quick, accurate answers, whether they’re asking about travel plans, room service, or local attractions. A WhatsApp AI chatbot is a smart way to handle these inquiries. With over 200 ready-to-go FAQ topics offered by HiJiffy, common questions are resolved instantly, while anything more complex is passed on to your team. It’s a simple, effective way to keep both guests and staff happy.
One of the best things about WhatsApp Business is its ability to promote additional services directly to guests. Hotels can use it to showcase offerings like spa treatments, romantic dinners, or room upgrades in a way that feels personal and relevant. A well-trained WhatsApp chatbot can suggest these options based on the conversation, making it easier to upsell services and create a better experience for guests.
The WhatsApp Business chatbot makes it easy to collect feedback from guests, whether during their stay or just before check-out. A study shows that asking guests directly for their input can boost positive reviews on platforms like TripAdvisor and Google by up to 30%. Plus, it helps you spot and fix any issues right away, keeping guests happy and making life easier for your team.
A WhatsApp Business chatbot offers a range of benefits that go far beyond simple automation.
A WhatsApp Business chatbot takes care of repetitive tasks like answering FAQs or sharing information, freeing up your hotel staff to focus on delivering exceptional guest experiences. It’s a smarter, more efficient way to manage routine queries while keeping your team available for what really matters – tailored guest care.
The best chatbots make communication personal. From welcome messages to recommendations and reminders, they’re tailored to fit exactly what guests need. This approach not only fosters a stronger connection between guests and the hotel but also leaves a lasting positive impression that extends long after their stay.
Room upgrades, spa treatments, special menu offers – AI chatbot makes it easy to present these options directly to guests. Research shows that personalised offers get stronger responses, helping hotels increase revenue while giving guests more of what they want.
Using WhatsApp as a direct communication channel makes it easy to keep guests happy. HiJiffy’s WhatsApp AI chatbot lets guests ask questions or make requests anytime, getting instant replies in return. It’s a simple way to build trust and create a smooth, stress-free experience – from booking to check-out.
Setting up a WhatsApp Business chatbot for your hotel starts with a solid plan and the right tools. HiJiffy’s WhatsApp chatbot is a simple, effective solution to get the most out of WhatsApp for your business. Here’s how to get started:
Clear goals help tailor the chatbot to your specific needs.
Consider features such as digital check-ins, FAQs, personalised upselling campaigns, or feedback surveys. Ensure that your chatbot provides solutions for all stages of the guest journey.
Integrate the chatbot into your property management system to streamline workflows and ensure access to guest data.
Following GDPR guidelines is a must. Make sure guests know exactly how their data is being used and ensure their privacy is protected at all times.
Conduct a testing phase to ensure that the chatbot functions properly. Gather user feedback and continuously optimise.
Chatbots are great for handling the simple stuff, but your team is still key for the tricky questions. Make sure they’re trained to work alongside the chatbot smoothly and step in when things get more complex.
Bringing hotel automation to WhatsApp is just the start. As AI continues to grow – thanks to tools like GPT-4 and better natural language processing – chatbots are getting smarter and more efficient. Soon, features like in-app payments, voice message recognition, and tailored personalisation could become the norm. By adopting WhatsApp Business now, you’ll be ready for what’s next and give your hotel a real edge in staying ahead.
HiJiffy makes guest communication easier and more effective with a dedicated WhatsApp chatbot designed for hotels. With WhatsApp’s impressive open rate reaching or exceeding 90%, you can reach your guests directly – without worrying about messages ending up as spam. Share important updates like check-in details, arrival instructions, or special offers quickly and reliably. It’s a smarter way to keep your guests informed and your team focused.
Using WhatsApp Business isn’t just a passing trend – it’s a smart, practical tool for hotels. It streamlines communication, keeps guests happy, and creates new ways to boost revenue. From automating processes to building brand loyalty, the advantages are clear and impactful for both your team and your guests.
Upgrade the way you communicate with your guests using a WhatsApp chatbot from HiJiffy. It’s simple, effective, and built to make guest interactions easier for everyone. Book your free demo today and see how it can improve your hotel’s operations and guest experience.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
