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Articles and features

Dive into industry insights and best practices for your hospitality journey.

Maciej Czajka

May 6, 2026

Hotel Booking Abandonment: Why Guests Leave Without Booking and What to Do About It

Strategies to recover booking revenue.

Hotel Booking Abandonment: Why Guests Leave Without Booking and What to Do About It

Strategies to recover booking revenue.

May 6, 2026

Last Entries

Missing Booking.com guest phone numbers? How to keep reaching your guests

Since 28 September 2026, Booking.com no longer shares guests’ phone numbers with hotels’ systems. That’s how we addressed it.

October 26, 2026

ROI on AI in guest communications: how to build the business case for your hotel

How to calculate the ROI on AI in guest communications: time saved, extra revenue, happier guests, plus real figures for your hotel.

October 23, 2026

More revenue per guest: how hotels use guest journey campaigns at every stage

If you only contact guests before and after their stay, you’re leaving valuable revenue on the table.

October 22, 2026

10 Ways Our AI Supports Your Hotel Teams in Guest Communications (and Beyond)

Ten concrete ways AI for hotels handles 90% of guest questions and gives your team back time for the 10% where real hospitality counts.

September 3, 2026

Airbnb Response Rate and Search Ranking: A Guide for Hotels, Aparthotels and Apartments

How response times affect your Airbnb ranking, and what a missed message actually costs.

August 25, 2026

EU AI Act for hotels: the practical guide to legally compliant hotel chatbots

What the EU AI Act’s transparency obligations mean for hotels – and how to implement them simply and in a legally compliant way.

July 30, 2026

Hotel Booking Abandonment: Why Guests Leave Without Booking and What to Do About It

Strategies to recover booking revenue.

May 6, 2026

Comparison: Hotel Guest Apps VS Hotel Communication Platforms

The difference is the impact they have on your profitability.

April 29, 2026

How Guest Communications Impact Hotel Accessibility

How communication defines accessibility throughout the guest journey.

February 17, 2026

Stay ahead of the Competition

Learn about conversational AI applications in hospitality

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color: #666; } .asterisk { color: #e74c3c; } /*# sourceURL=global-styles-inline-css */ :root { --wp--preset--aspect-ratio--square: 1; --wp--preset--aspect-ratio--4-3: 4/3; --wp--preset--aspect-ratio--3-4: 3/4; --wp--preset--aspect-ratio--3-2: 3/2; --wp--preset--aspect-ratio--2-3: 2/3; --wp--preset--aspect-ratio--16-9: 16/9; --wp--preset--aspect-ratio--9-16: 9/16; --wp--preset--color--black: #000; --wp--preset--color--cyan-bluish-gray: #abb8c3; --wp--preset--color--white: #fff; --wp--preset--color--pale-pink: #f78da7; --wp--preset--color--vivid-red: #cf2e2e; --wp--preset--color--luminous-vivid-orange: #ff6900; --wp--preset--color--luminous-vivid-amber: #fcb900; --wp--preset--color--light-green-cyan: #7bdcb5; --wp--preset--color--vivid-green-cyan: #00d084; --wp--preset--color--pale-cyan-blue: #8ed1fc; --wp--preset--color--vivid-cyan-blue: #0693e3; --wp--preset--color--vivid-purple: #9b51e0; --wp--preset--color--purple: #6b48ff; --wp--preset--color--light-purple: #c5b6fa; --wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg, #0693e3 0%, #9b51e0 100%); --wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg, #7adcb4 0%, #00d082 100%); --wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg, #fcb900 0%, #ff6900 100%); --wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg, #ff6900 0%, #cf2e2e 100%); --wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg, #eee 0%, #a9b8c3 100%); --wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg, #4aeadc 0%, #9778d1 20%, #cf2aba 40%, #ee2c82 60%, #fb6962 80%, #fef84c 100%); --wp--preset--gradient--blush-light-purple: linear-gradient(135deg, #ffceec 0%, #9896f0 100%); --wp--preset--gradient--blush-bordeaux: linear-gradient(135deg, #fecda5 0%, #fe2d2d 50%, #6b003e 100%); --wp--preset--gradient--luminous-dusk: linear-gradient(135deg, #ffcb70 0%, #c751c0 50%, #4158d0 100%); --wp--preset--gradient--pale-ocean: linear-gradient(135deg, #fff5cb 0%, #b6e3d4 50%, #33a7b5 100%); --wp--preset--gradient--electric-grass: linear-gradient(135deg, #caf880 0%, #71ce7e 100%); --wp--preset--gradient--midnight: linear-gradient(135deg, #020381 0%, #2874fc 100%); --wp--preset--font-size--small: 13px; --wp--preset--font-size--medium: 20px; --wp--preset--font-size--large: 36px; --wp--preset--font-size--x-large: 42px; --wp--preset--spacing--20: .44rem; --wp--preset--spacing--30: .67rem; --wp--preset--spacing--40: 1rem; --wp--preset--spacing--50: 1.5rem; --wp--preset--spacing--60: 2.25rem; --wp--preset--spacing--70: 3.38rem; --wp--preset--spacing--80: 5.06rem; --wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, .2); --wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, .4); --wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, .2); --wp--preset--shadow--outlined: 6px 6px 0px -3px #fff, 6px 6px #000; --wp--preset--shadow--crisp: 6px 6px 0px #000; } .wp-block-button { --wp--preset--dimension--25: 25%; --wp--preset--dimension--50: 50%; --wp--preset--dimension--75: 75%; --wp--preset--dimension--100: 100%; } :root { --wp--style--global--content-size: 800px; --wp--style--global--wide-size: 1200px; } :where(body) { margin: 0; } .wp-site-blocks > .alignleft { float: left; margin-right: 2em; } .wp-site-blocks > .alignright { float: right; margin-left: 2em; } .wp-site-blocks > .aligncenter { justify-content: center; margin-left: auto; margin-right: auto; } :where(.wp-site-blocks) > * { margin-block-start: 24px; margin-block-end: 0; } :where(.wp-site-blocks) > :first-child { margin-block-start: 0; } :where(.wp-site-blocks) > :last-child { margin-block-end: 0; } :root { --wp--style--block-gap: 24px; } :root :where(.is-layout-flow) > :first-child { margin-block-start: 0; } :root :where(.is-layout-flow) > :last-child { margin-block-end: 0; } :root :where(.is-layout-flow) > * { margin-block-start: 24px; margin-block-end: 0; } :root :where(.is-layout-constrained) > :first-child { margin-block-start: 0; } :root :where(.is-layout-constrained) > :last-child { margin-block-end: 0; } :root :where(.is-layout-constrained) > * { margin-block-start: 24px; margin-block-end: 0; } :root :where(.is-layout-flex) { gap: 24px; } :root :where(.is-layout-grid) { gap: 24px; } .is-layout-flow > .alignleft { float: left; margin-inline-start: 0; margin-inline-end: 2em; } .is-layout-flow > .alignright { float: right; margin-inline-start: 2em; margin-inline-end: 0; } .is-layout-flow > .aligncenter { margin-left: auto !important; margin-right: auto !important; } .is-layout-constrained > .alignleft { float: left; margin-inline-start: 0; margin-inline-end: 2em; } .is-layout-constrained > .alignright { float: right; margin-inline-start: 2em; margin-inline-end: 0; } .is-layout-constrained > .aligncenter { margin-left: auto !important; margin-right: auto !important; } .is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)) { max-width: var(--wp--style--global--content-size); margin-left: auto !important; margin-right: auto !important; } .is-layout-constrained > .alignwide { max-width: var(--wp--style--global--wide-size); } body .is-layout-flex { display: flex; } .is-layout-flex { flex-wrap: wrap; align-items: center; } .is-layout-flex > :is(*, div) { margin: 0; } body .is-layout-grid { display: grid; } .is-layout-grid > :is(*, div) { margin: 0; } body { padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; } :root :where(.wp-element-button, .wp-block-button__link) { background-color: #32373c; border-width: 0; color: #fff; font-family: inherit; font-size: inherit; font-style: inherit; font-weight: inherit; letter-spacing: inherit; line-height: inherit; padding-top: calc(.667em + 2px); padding-right: calc(1.333em + 2px); padding-bottom: calc(.667em + 2px); padding-left: calc(1.333em + 2px); text-decoration: none; text-transform: inherit; } .has-black-color { color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-color { color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-color { color: var(--wp--preset--color--white) !important; } .has-pale-pink-color { color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-color { color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-color { color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-color { color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-color { color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-color { color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-color { color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-color { color: var(--wp--preset--color--purple) !important; } .has-light-purple-color { color: var(--wp--preset--color--light-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }

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