HiJiffy’s Plans & Pricing
Special progressive rates are offered based on the number of rooms/beds.
Payment
Yearly
Monthly
Basic
Provide answers to FAQs 24/7. Automate +85% of common guest queries
BOOKING PHASE
Starting at
€99
/month
based on the number of rooms
+€99 setup fee for each 5 properties
Essential FAQ automation
- 25 Standard FAQs topics
- 3 languages supported
- Booking flow with direct link to booking engine
- Personalise webchat widget
Core Console features
- Filter, Order and Assign Conversations
- Add notes to conversations
- Basic Reporting & Dashboards
Basic Customer Support
- Access to Help center
- Support by Chat and Email
Channels:
Website
Pro
Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media
BOOKING PHASE
Starting at
€159
/month
based on the number of rooms
+€399 setup fee for each 5 properties
Everything included in the Basic plan plus:
Generative AI Chatbot
- Integration with Booking Engine and CRM
- All standard FAQs topics
- 132 languages supported
- Sentiment Analysis & Prioritization
- Self-learning capabilities
- Custom Tone of Voice & Visual
- Webchat pop-up campaigns
- Voice & Text
Omnichannel Inbox
- Translation of Inbox Conversations
- Canned Responses for Agents
- Contact Details Pages
- Customer Satisfaction (CSAT) score
- Advanced Reporting & Dashboards
Unlimited Service
- Unlimited agents
- Unlimited messages
- Multiple Properties
Dedicated Support
- Personalized training session
- Account Manager
Channels:
Website
Social Media + Messaging apps
(Facebook, Instagram, WeChat, Line, Telegram)
Social Media + Messaging apps
(Facebook, Instagram, WeChat, Line, Telegram)
MOST POPULAR
Premium
Digitalise the entire guest journey with powerful automation
Full Customer Journey
Starting at
€319
/month
based on the number of rooms
+€599 setup fee for each 5 properties
Everything included in the Pro plan plus:
AI Digital Concierge
- Fallback from WhatsApp to SMS
- Unlimited messages
Automated WhatsApp Campaigns
– from post-booking to departure –
- Welcome message
- Loyalty Program Promotion
- Digital check-in
- Upsell and cross-sell campaigns
- Satisfaction surveys
- Check-out campaigns
- Guest reviews campaigns
Guest Requests & Tickets
- Management of in-house guest requests
- Assignment of requests per team
Extended In-Stay Features
- Standard integrations with Maintenance Systems
- Management of Email Conversations
Additional Add-ons
- Check-in
- Upsell
- Digital Keys
- Reviews
Channels:
Website + Social Media + Messaging apps
WhatsApp + SMS + Email
WhatsApp + SMS + Email
Enterprise
A solution tailored to your needs
- Custom Messaging Campaigns
- Custom FAQs topics
- Custom Channels
- Power BI (Business Intelligence)
- Custom Integrations (Booking Engine, PMS, CRM…)
- Custom Reporting & Dashboards
- Remove “Powered by HiJiffy”
Detailed Overview of our Plans
Basic
Pro
Premium
Productivity | |||
|---|---|---|---|
Users | Unlimited | Unlimited | Unlimited |
Teams | |||
Chatbot | |||
Multiple properties compatibility | |||
Languages supported | 3 | All | All |
Addon | Addon | ||
Standard FAQs topics | 25 | All | All |
Inbox | |||
Filter and Order Conversations | |||
Custom Team Notifications | |||
Assign conversations | |||
Conversations Prioritisation | |||
Translate conversations | |||
Export individual conversations | |||
Report Spam | |||
Canned Responses for Agents | |||
Attachments | |||
Agent Profile | |||
Activity log of conversations | |||
Only Automatic | |||
Add notes to conversations | |||
Mention other agents in notes | |||
Contact List | |||
Contact Details Page | |||
Filter Contacts | |||
Export Contacts | |||
Bookings | |||
List / Filter Bookings information | |||
Requests | |||
List / Filter Requests information |
Messaging Channels | |||
|---|---|---|---|
Web | |||
Web forms | |||
Widget Personalisation | |||
Auto language selection (IP, Browser, Website) | |||
Set offline days/hours | |||
Facebook | |||
Instagram | |||
Wechat | |||
Line | |||
Telegram | |||
Booking | |||
Whatsapp | |||
SMS | |||
Email | |||
Email signature |
Voice | |||
|---|---|---|---|
Voice Messaging | |||
2 | 6 | ||
Language autodetection |
Integrations | |||
|---|---|---|---|
Booking Engine | |||
Booking flow with direct link to booking engine | |||
API integration with Booking engine | |||
PMS | |||
Standard CSV Integration | |||
CRM | |||
Maintenance | |||
Report Issue | |||
Feedback of issue | |||
Other | |||
Online Check-in | Addon | ||
Online Check-out (coming soon) | Addon | ||
Digital key (coming soon) | Addon | ||
Addon | Addon |
Campaigns | |||
|---|---|---|---|
Webchat Campaigns | |||
Custom messages | 1 | Unlimited | Unlimited |
Schedule Campaigns | |||
Messaging campaigns | |||
Pre-Arrival | |||
Check-in | |||
Check-out | |||
Feedback | |||
Fallback WhatsApp to SMS | |||
Email campaigns | |||
Aplysia AI | |||
|---|---|---|---|
Self-learning AI Capabilities | |||
Sentiment Analysis | |||
CSAT | |||
|---|---|---|---|
Chatbot CSAT survey | |||
Agent CSAT Survey |
Reporting | |||
|---|---|---|---|
Tracking Pixel | |||
Bookings | |||
Additional Services (Restaurant, spa…) | |||
Dashboard | |||
Report | Basic | Standard | Standard |
Customer Support | |||
|---|---|---|---|
Access to Help center | |||
Support by Chat in the Console | |||
Support given by email ([email protected]) | |||
Dedicated Account Manager | |||
Initial 15-min setup-preparation call | |||
Personalized training session | Instructions sent by email | Onboarding specialist | Onboarding specialist |
Chat widget + booking pixel installation | Instructions sent by email | Assisted by the account manager | Assisted by the account manager |
Metrics Review | Quarterly | Quarterly | |
Support tickets priority | Low | High | High |
Videocall support from account manager | 1 hour/month | 2 hours/month | |
Customizations | % Automation, text/content, translations | % Automation, text/content, translations |
