HiJiffy’s Plans & Pricing

Special progressive rates are offered based on the number of rooms/beds.

Payment

Yearly

Basic

Provide answers to FAQs 24/7. Automate +85% of common guest queries

BOOKING PHASE

Starting at

99€

/month

109$

/month

99£

/month

based on the number of rooms

+99€ setup fee for each 5 properties

+109$ setup fee for each 5 properties

+99£ setup fee for each 5 properties

  • 25 Standard FAQs topics
  • 3 languages supported
  • Booking flow with direct link to booking engine
  • Personalise webchat widget
  • Filter, Order and Assign Conversations
  • Add notes to conversations
  • Basic Reporting & Dashboards
  • Access to Help center
  • Support by Chat and Email

Channels:

Website
Web icon pricing

Pro

Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media

BOOKING PHASE

Starting at

159€

/month

179$

/month

159£

/month

based on the number of rooms

+399€ setup fee for each 5 properties

+449$ setup fee for each 5 properties

+399£ setup fee for each 5 properties

Everything included in the Basic plan plus:
  • Integration with Booking Engine
  • All standard FAQs topics
  • 132 languages supported
  • Sentiment Analysis & Prioritization
  • Self-learning capabilities
  • Custom Tone of Voice & Visual
  • Behavioural Marketing Campaigns
  • Voice & Text
  • Translation of Inbox Conversations
  • Response Templates for Agents
  • Contact Details Pages
  • Customer Satisfaction (CSAT) score
  • Advanced Reporting & Dashboards
  • Unlimited agents
  • Unlimited messages
  • Multiple Properties
  • Personalized training session
  • Account Manager

Channels:

Website
Social Media
(Facebook, Instagram)
Web icon pricing
P facebook pricing
P instagram pricing

Premium

Digitalise the entire guest journey with powerful automation

Full Customer Journey

Starting at

319€

/month

359$

/month

319£

/month

based on the number of rooms

+599€ setup fee for each 5 properties

+699$ setup fee for each 5 properties

+599£ setup fee for each 5 properties

Everything included in the Pro plan plus:
  • Integration with PMS and/or CRM
  • Fallback from WhatsApp to SMS
  • Unlimited messages

– from post-booking to departure –

  • Welcome message
  • Loyalty Program Promotion
  • Digital check-in
  • Upsell and cross-sell campaigns
  • Satisfaction surveys
  • Check-out campaigns
  • Guest reviews campaigns
  • Management of in-house guest requests
  • Assignment of requests per team
  • Standard integrations with Maintenance Systems
  • Outbound Campaigns
  • Management of Email Conversations
  • Check-in
  • Upsell
  • Digital Keys
  • Reviews

Channels:

Website + Social Media
WhatsApp + SMS + Email + Messaging apps
(WeChat, Line, Telegram)
Web icon pricing
P facebook pricing
P instagram pricing
P line pricing
P telegram pricing
P wechat pricing
Sms icon pricing
Email icon pricing
P whatsapp pricing

Enterprise

A solution tailored to your needs

  • Custom Messaging Campaigns
  • Custom FAQs topics
  • Custom Channels
  • Power BI (Business Intelligence)
  • Custom Integrations (Booking Engine, PMS, CRM…)
  • Custom Reporting & Dashboards
  • Remove “Powered by HiJiffy”

Detailed Overview of our Plans

Basic

Pro

Premium

Productivity
Users
Unlimited
Unlimited
Unlimited
Teams
Chatbot
Multiple properties compatibility
Languages supported
3
All
All
Formal / Informal tone (Beta)
Working hours Status
Live agents status
Click-to-call
Addon
Addon
Standard FAQs topics
25
All
All
Inbox
Filter and Order Conversations
Custom Team Notifications
Outbound Campaigns
Assign conversations
Conversations Prioritisation
Translate conversations
Export individual conversations
Bulk export of multiple conversations
Report Spam
Response Templates for Agents
Attachments
Agent Profile
Activity log of conversations
Add tags to conversations
Only Automatic
Add notes to conversations
Mention other agents in notes
Contact List
Contact Details Page
Search Contacts
Export Contacts
Bookings
List / Filter Bookings information
Requests
List / Filter Requests information
Messaging Channels
Web
Web forms
Widget Personalisation
Auto language selection (IP, Browser, Website)
Set offline days/hours
Facebook
Instagram
Wechat
Google Business
Line
Telegram
Whatsapp
SMS
Email
Email signature
Voice
Voice Messaging
Languages supported
1
6
Language autodetection
Advanced Neural Tech
Integrations
Booking Engine
Booking flow with direct link to booking engine
API integration with Booking engine
Smart Alternatives to “No availability”
Price Checker against OTAs
PMS
Real-time Integration
Scheduled Integration
Standard CSV Integration
CRM
Standard connection
Standard workflows
Maintenance
Report Issue
Feedback of issue
Other
Online Check-in
Addon
Online Check-out (coming soon)
Addon
Digital key (coming soon)
Addon
Advanced Upselling Campaigns
Addon
Addon
Service Automation
Zapier
Campaigns
Website Campaigns
Custom messages
1
10
Unlimited
Hyper-personalised campaigns
Schedule Campaigns
Messaging campaigns
Pre-Arrival
Check-in
Check-out
Feedback
Confirmed Reservation
Custom Campaigns
Bulk-WhatsApp/SMS campaigns
Fallback WhatsApp to SMS
Email campaigns
On-demand API
Aplysia AI
Self-learning AI Capabilities
Sentiment Analysis
FAQ’s answers improvement
Customer Profiling
Feedback Replies
Event-driven Automation
CSAT
Chatbot CSAT survey
Addon
Addon
Agent CSAT Survey
Addon
Addon
Reporting
Tracking Pixel
Bookings
Additional Services (Restaurant, spa…)
Dashboard
Report
Basic
Standard
Standard
PowerBI
Customer Support
Access to Help center
Support by Chat in the Console
Support given by email ([email protected])
Dedicated Account Manager
Initial 15-min setup-preparation call
Personalized training session
Instructions sent by email
Onboarding specialist
Onboarding specialist
Chat widget + booking pixel installation
Instructions sent by email
Assisted by the account manager
Assisted by the account manager
Metrics Review
Quarterly
Every 2 months
Support tickets priority
Low
Standard
High
Videocall support from account manager
1 hour/month
2 hours/month
Customizations
% Automation, text/content, translations
% Automation, text/content, translations