HiJiffy’s Plans & Pricing
Property Type
Hotel / Resort
Hostel
Special progressive rates are offered based on the number of rooms/beds.
Payment
Yearly
Monthly
Basic
Provide answers to FAQs 24/7. Automate +85% of common guest queries
PRE STAY
Price per room starting at
0.99€
/month
(Minimum package: 99€/month)
+99€ setup fee per each 5 properties
Key Features:
- 25 Standard FAQs topics
- 3 languages supported
- Filter, Order and Assign Conversations
- Add notes to conversations
- Personalise webchat widget
- Booking flow with direct link to booking engine
- Basic Reporting & Dashboards
- Basic Customer Support
Channels:
Website
Pro
Allow guests to book at any time with the guidance of a virtual agent on the website or directly on their favourite social media
PRE STAY
Price per room starting at
1.99€
/month
(Minimum package: 199€/month)
+249€ setup fee per each 5 properties
Everything included in the Basic plan plus:
Key Features:
- Unlimited FAQs topics
- 132 languages supported
- Multiple properties compatibility
- Group agents into Teams
- Translation of Inbox Conversations
- Contact Details Pages
- Single-Language Voice Assistant
- API integration with Booking engine
- Self-learning AI Capabilities
- Standard Reporting & Dashboards
- Dedicated Customer Support
Channels:
Website
+ Social Media
(Facebook, Instagram, WeChat, Google Business)
+ Social Media
(Facebook, Instagram, WeChat, Google Business)
MOST POPULAR
Premium
Digitalise the entire guest journey with powerful automation
Full Customer Journey
Price per room starting at
3.99€
/month
(Minimum package: 399€/month)
+449€ setup fee per each 5 properties
Everything included in the Pro plan plus:
Key Features:
- Custom Chatbot Tone of Voice
- Multi-Language Voice Assistant
- Live agents status
- Response Templates for Agents
- Export Contacts
- Smart Alternatives to “No availability”
- Price Checker against OTAs
- PMS & CRM standard API Integrations
- In-Stay & Upselling Campaigns
- Advanced Reporting & Dashboards
- Priority Customer Support
Channels:
Website
+ Social Media
+ SMS + Email + Messaging Apps
(Whatsapp, Line, Telegram)
+ Social Media
+ SMS + Email + Messaging Apps
(Whatsapp, Line, Telegram)
Enterprise
A solution tailored to your needs, with custom automation, reporting, integrations and powerful marketing campaigns
CUSTOM
Key Features:
- Custom Messaging Campaigns
- Custom FAQs topics
- Custom Channels
- Custom Integrations (Booking Engine, PMS, CRM…)
- Custom Reporting & Dashboards
- Power BI (Business Intelligence)
- Remove “Powered by HiJiffy”
Channels:
Custom
Detailed Overview of our Plans
Basic
Pro
Premium
Productivity | |||
|---|---|---|---|
Users | Unlimited | Unlimited | Unlimited |
Teams | |||
Chatbot | |||
Multiple properties compatibility | |||
Languages supported | 3 | All | All |
Formal / Informal tone (Beta) | |||
Working hours Status | |||
Live agents status | |||
Click-to-call * | Addon | Addon | |
Standard FAQs topics | 25 | All | All |
Inbox | |||
Filter and Order Conversations | |||
Custom Team Notifications | |||
Outbound Campaigns | |||
Assign conversations | |||
Conversations Prioritisation | |||
Translate conversations | |||
Export individual conversations | |||
Bulk export of multiple conversations | |||
Report Spam | |||
Response Templates for Agents | Limited | ||
Attachments | |||
Agent Profile | |||
Activity log of conversations | |||
Add tags to conversations | Only Automatic | ||
Add notes to conversations | |||
Mention other agents in notes | |||
Contact List | |||
Contact Details Page | |||
Search Contacts | |||
Export Contacts | |||
Bookings | |||
List / Filter Bookings information | |||
Requests | |||
List / Filter Requests information |
Messaging Channels | |||
|---|---|---|---|
Web | |||
Web forms | |||
Widget Personalisation | |||
Auto language selection (IP, Browser, Website) | |||
Set offline days/hours | |||
Facebook | |||
Instagram | |||
Wechat | |||
Google Business | |||
Line | |||
Telegram | |||
Whatsapp | |||
SMS | |||
Email | |||
Email signature |
Voice | |||
|---|---|---|---|
Voice Messaging | |||
Languages supported | 1 | 6 | |
Language autodetection | |||
Advanced Neural Tech |
Integrations | |||
|---|---|---|---|
Booking Engine | |||
Booking flow with direct link to booking engine | |||
API integration with Booking engine | |||
Smart Alternatives to “No availability” * | |||
Price Checker against OTAs * | |||
PMS | |||
Real-time Integration * | |||
Scheduled Integration * | |||
Standard CSV Integration | |||
CRM | |||
Standard Salesforce integration | |||
Standard Microsoft Dynamics | |||
Maintenance | |||
Report Issue | |||
Feedback of issue | |||
Other | |||
Online Check-in | Addon | ||
Online Check-out (coming soon) | Addon | ||
Digital key (coming soon) | Addon | ||
Advanced Upselling Campaigns * | Addon | Addon | |
Service Automation | |||
Zapier |
Campaigns | |||
|---|---|---|---|
Website Campaigns | |||
Custom messages | 1 | 10 | Unlimited |
Hyper-personalized campaigns | |||
Schedule Campaigns | |||
Messaging campaigns | |||
Pre-Arrival | |||
Check-in | |||
Check-out | |||
Feedback | |||
Confirmed Reservation | |||
Custom Campaigns | |||
Bulk-WhatsApp/SMS campaigns | |||
Fallback WhatsApp to SMS | |||
Email campaigns | |||
On-demand API |
Aplysia AI | |||
|---|---|---|---|
Self-learning AI Capabilities | |||
Sentiment Analysis | |||
FAQ’s answers improvement | |||
Customer Profiling | |||
Feedback Replies |
CSAT | |||
|---|---|---|---|
Chatbot CSAT survey | Addon | Addon | |
Agent CSAT Survey | Addon | Addon |
Reporting | |||
|---|---|---|---|
Tracking Pixel | |||
Bookings | |||
Additional Services (Restaurant, spa…) | |||
Dashboard | |||
Report | Basic | Standard | Standard |
PowerBI |
Customer Support | |||
|---|---|---|---|
Access to Help center | |||
Support by Chat in the Console | |||
Support given by email ([email protected]) | |||
Dedicated Account Manager | |||
Initial 15-min setup-preparation call | |||
Personalized training session | Instructions
sent by email | Onboarding specialist | Onboarding specialist |
Chat widget + booking pixel installation | Instructions
sent by email | Assisted by the account manager | Assisted by the account manager |
Metrics Review | Quarterly | Every 2 months | |
Support tickets priority | Low | Standard | High |
Videocall support from account manager | 1 hour/month | 2 hours/month | |
Customizations | % Automation, text/content, translations | % Automation, text/content, translations |
