Booking Assistant

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests' queries.

Main advantages of HiJiffy's Booking Assistant

Booking Assistant Features

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

Price comparison

Interface personalization

Booking Assistant for Hotels: FAQs

What are the most common formats used to display a Booking Assistant on the website of hotels?

There are four main website formats to display the hotel’s Booking Assistant: Widget, Landing Page, Pop-Up and Website Embed.

  • Widget: Widgets are probably the most popular and widely spread format. Widgets usually have the shape of a bubble with a chat icon, on the bottom right corner of a website. They can be static and start interacting with the guest only after they click on the widget, or dynamic, if the Booking Assistant starts the conversation with a first popup message.
  • Landing Page: It can also be displayed as a standalone landing page, which means the Booking Assistant takes up the entire page. This type of format can be especially useful in marketing, as it removes all distractions, allowing users to focus on the conversation. In this format, conversion rates can increase up to four times.
  • Pop-Up: Pop-up formats are less common in the hospitality industry, but still powerful if applied to the right use cases, namely promotions or sign-up messages. Just like the classic form pop-up/banner, it can be launched by using three different approaches: a) clicking a button; b) time on the page; c) scrolling to a section. Unlike buttons or online forms, pop-up solutions start a conversation directly, creating a more interactive experience.
  • Website Embed: These allow to seamlessly embed the Booking Assistant in any part of the website. Website embedding provides an elegant solution when combining classic UI with a conversational experience.

Is HiJiffy’s Booking Assistant app customizable?

HiJiffy's Booking Assistant solution can deliver both speed and personalization using the most popular and convenient interface - the messaging interface.

Messaging, whether it takes place on the web or an app, is inherently personal, informal and instantaneous. Consequently, by using HiJiffy’s Booking Assistant app, hoteliers can adopt a warm and friendly way of communication without sounding forced and out of place as well as providing fast support to their guests.

By providing customers with what they need without skyrocketing labour costs and putting a strain on resources, HiJiffy's solution can help unlock a new level of customer service, one that is able to keep up with the growing expectations of the client base.

What kind of graphic elements does HiJiffy’s Booking Assistant app feature?

Combining text-based messaging with graphic elements, HiJiffy’s conversational app speeds up the time it takes to complete specific flows, thus increasing the chances of conversion.

Here are some of the key elements that make our solution so powerful:

  • Buttons: Buttons are one of the most common graphic elements in our conversational app. They help structure the conversational UI and guide the user to specific options quicker. Using buttons also saves the time users would have to spend typing.
  •  Buttons combined with images: Combine buttons with an image for a more visually appealing experience.
  • Carousels: Another popular element in a conversational app is the carousel. Carousels are extremely versatile and showcase choices in the form of circulating images with text descriptions and buttons. They can be used in a number of ways but are particularly great for product promotion.
  •  CSAT: These elements are incredibly useful when we need to collect customer feedback. It is done in a quick and easy way for the customer and has the structure of a classic survey. 
  • Calendar: The calendar is an essential element in the conversational app as it makes the booking process significantly easier. Showing the calendar element helps show the weekdays and weekends, and which days are available without dragging on the conversation. Ultimately it ensures the user submits the date in the correct format.

Why should hotels adopt a Booking Assistant solution?

A Booking Assistant can be a really powerful solution as it allows: to answer automatically to +80% of guests' requests, to centralize all communications channels in one place and, of course, to increase direct bookings.

Many other reasons could be added to the list, making hotel chatbots a mandatory solution on the top of the agenda of every hotelier in 2022.

How would it look like for you?

Let us show you.