Articles and features

Dive into industry insights and best practices for your hospitality journey.

Maciej Czajka

March 21, 2024

A step-by-step guide to getting hotel teams on board with AI tools

Get started on the path to the successful implementation of AI in your hotel

A step-by-step guide to getting hotel teams on board with AI tools

Get started on the path to the successful implementation of AI in your hotel

March 21, 2024

Last Entries

5 Trends Shaping the Future of Customer Care in Hotels

Learn about the ways in which customer care will change in the near future and how it will change your day-to-day work

October 10, 2018

Live Chat is dead. Say hello to Messaging Apps

Explore 5 reasons why messaging is better than a website widget

September 14, 2018

Whats the future of customer care in the hospitality industry? See what top experts predict

Learn about the future of customer care in the hospitality industry, customer loyalty and guest’s expectations.

August 1, 2018

Why you should declutter your hotels' communications

How many communication channels does your hotel need to better communicate and serve its guests?

July 31, 2018

3 reasons why you should be surveying your guests

Discover why you should start surveying (properly!) your guests right away.

July 27, 2018

Why you shouldn’t sell to Millennials?

Have you ever heard that Millennials are disloyal and always jumping from product to product? Well, that is a MYTH!

July 16, 2018

Does social media help improve customer care?

Social media has deeply transformed the relationship between customers and the travel industry. Learn more about its impacts.

July 16, 2018

Do Millennials hate chatbots?

Bots bring instant gratification, a chance to engage with emerging technology, convenience and conversational engagement.

July 16, 2018

What metrics can a chatbot give you that websites can’t?

Hoteliers are realizing the importance of messaging to build loyalty, to increase clients’ engagement and more.

July 16, 2018

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Articles and features

Last Entries

5 Trends Shaping the Future of Customer Care in Hotels

Live Chat is dead. Say hello to Messaging Apps

Whats the future of customer care in the hospitality industry? See what top experts predict

Why you should declutter your hotels' communications

3 reasons why you should be surveying your guests

Why you shouldn’t sell to Millennials?

Does social media help improve customer care?

Do Millennials hate chatbots?

What metrics can a chatbot give you that websites can’t?

Want to receive exclusive insights about Hotel Management?

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