Articles and features

Dive into industry insights and best practices for your hospitality journey.

Maciej 2023
Maciej Czajka
March 21, 2024
A step-by-step guide to getting hotel teams on board with AI tools
Get started on the path to the successful implementation of AI in your hotel
Blog. Guide to ai onboarding 1
Blog. Guide to ai onboarding 1
A step-by-step guide to getting hotel teams on board with AI tools
Get started on the path to the successful implementation of AI in your hotel
March 21, 2024

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

In the Age of the Customer, the focus is no longer on the services your hotel has to offer, but on your customer’s needs and wants.
January 14, 2019

5 Trends Shaping the Future of Customer Care in Hotels

Learn about the ways in which customer care will change in the near future and how it will change your day-to-day work
October 10, 2018

Live Chat is dead. Say hello to Messaging Apps

Explore 5 reasons why messaging is better than a website widget
September 14, 2018

What's the future of customer care in the hospitality industry? See what top experts predict

Learn about the future of customer care in the hospitality industry, customer loyalty and guest’s expectations.
August 1, 2018

Why you should declutter your hotels' communications

How many communication channels does your hotel need to better communicate and serve its guests?
July 31, 2018

3 reasons why you should be surveying your guests

Discover why you should start surveying (properly!) your guests right away.
July 27, 2018

Why you shouldn’t sell to Millennials?

Have you ever heard that Millennials are disloyal and always jumping from product to product? Well, that is a MYTH!
July 16, 2018

Does social media help improve customer care?

Social media has deeply transformed the relationship between customers and the travel industry. Learn more about its impacts.
July 16, 2018

Do Millennials hate chatbots?

Bots bring instant gratification, a chance to engage with emerging technology, convenience and conversational engagement.
July 16, 2018

Want to receive exclusive insights about Hotel Management?

Join our list and receive the best articles every month.

Newsletter