Booking.com Chatbot for Hotels
Answer Booking.com guest messages automatically, inside Booking.com, from your hotel’s verified information.
Your team stops checking the extranet and only handles what needs a person.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
The extranet tab nobody wants to watch
Booking.com guests write before they arrive: arrival times, parking, breakfast, a cot for the baby, an early check-in. The messages sit in the extranet, in another tab, often in another language. Someone has to remember to look.
And since late September 2026, Booking.com no longer shares the guest’s phone number, so for many guests that conversation is the only way to reach them.
How the Booking.com AI chatbot works
Guests can write from the moment they book until 66 days after departure. Your hotel can start a conversation from the booking until 7 days after departure.
1. Connect through the official API
HiJiffy connects through Booking.com’s official messaging API. You authorise it with your Booking.com extranet login.
No browser plugin, no copy and paste.
2. Messages arrive in one inbox
Guest messages and free-text special requests arrive in the HiJiffy inbox.
They sit next to WhatsApp, website chat and email.
3. The AI answers, your team steps in
The AI answers from your hotel’s verified information, in the guest’s language.
When it cannot, your team replies from the same inbox, and the reply goes back into Booking.com.
Secure AI: answers only from your hotel's information
Only what you verified
HiJiffy’s AI handles up to 90% of guest conversations, and the rest reach your team with full context. Aplysia, HiJiffy’s AI built for hospitality, answers only from what your hotel has verified. It will not invent a policy or an amenity.
See the source
You can see the source behind every answer.
Built for groups
It knows which property the guest booked, and an update made at company level reaches every property.
Prepared Teams: your team sees only what needs them
The right team
Messages that need a person reach the right team with the full conversation and a suggested reply ready to go.
Unhappy guests before they arrive
Sentiment detection highlights unhappy guests before they arrive, so your team can act first.
Any language
Translation in the Console means anyone can reply, whatever language the guest writes in.
Direct Revenue: Booking.com guests become yours
Guests without a phone number
HiJiffy sends your reservation messages, such as arrival details and the online check-in link, inside the Booking.com conversation.
From the OTA to your WhatsApp
During the stay, a QR code in the room or at reception brings Booking.com guests into your hotel’s WhatsApp. From there, your hotel talks to them directly, and the next stay can start on your own website.
Why an official API matters
Some tools reach Booking.com through a browser plugin that still needs a person to click. HiJiffy uses Booking.com’s official API, so replies are automated and recorded, and every conversation sits in the same Console as your other channels.
If you are looking more widely at automating guest booking and inquiry responses on your own website, see the hotel chatbot.
93%
Automation rate
Lamington Group
10K+
Staff hours saved
AutoCamp
€733K
Chatbot-attributed revenue
GHT Hotels
85%
Guest satisfaction (CSAT)
Entourage sur-le-Lac
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. The average automation rate across HiJiffy clients is 87%.
case studies
See how hotel brands use our AI-powered virtual concierge with fantastic results.
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Booking.com chatbot: FAQs
Can the AI reply to Booking.com messages automatically?
Yes. HiJiffy uses Booking.com’s official messaging API, so the AI answers guest messages inside Booking.com, including free-text special requests about the reservation. It answers only from your hotel’s verified information. When it does not know, it passes the conversation to your team instead of guessing.
The Booking.com AI chatbot writes each reply from your hotel’s knowledge, in the guest’s language, so a question sent in German late at night gets an answer in German without anyone on shift. Our onboarding specialist builds that knowledge with you before go-live, so the AI is ready for your Booking.com guests from the first message.
How do we connect Booking.com?
You authorise the connection with your Booking.com extranet login, and our onboarding team guides you through it. There is no browser plugin to install and nothing to copy between systems. Booking.com messages then appear in the HiJiffy inbox next to your other channels.
Once you authorise the connection, HiJiffy enables the Booking.com channel on its side and gets in touch when it is live. Training for your team is included, and the HiJiffy team monitors the first days after go-live. After that, our customer experience team follows your hotel personally, so your Booking.com replies keep running well as your hotel’s information changes.
Can we send promotions through Booking.com messages?
No. Booking.com allows only messages about the reservation. HiJiffy sends reservation messages, such as arrival details and the check-in link, inside the Booking.com conversation. Offers are sent on WhatsApp once the guest joins your hotel’s WhatsApp, for example through the QR code in the room.
The commercial value of a Booking.com guest starts once they join your WhatsApp. From then on, with their consent, they can receive the same in-stay offers as a direct guest, such as a dinner table, a spa slot or a late check-out, and a neutral feedback request after check-out. They also keep your hotel’s own WhatsApp contact for the next trip.
How long can guests message us?
Guests can write from the moment they book until 66 days after departure. Your hotel can start a conversation from the booking until 7 days after departure. The AI can answer at any point in that window, and your team sees the whole history in one place.
Your hotel does not need to track these dates. HiJiffy works within Booking.com’s messaging rules on its side, so the AI replies whenever a guest writes, and your reservation messages, such as arrival details and the online check-in link, go out before arrival without anyone sending them by hand. Your team simply sees each Booking.com conversation in the Console.
What if a Booking.com guest has no phone number?
Since late September 2026, Booking.com no longer shares guest phone numbers. HiJiffy sends your Guest Journey reservation messages inside the Booking.com conversation instead, so the guest still gets the check-in link and arrival details before the stay. Promotions are not allowed there, and stay on WhatsApp.
This matters for your front desk as much as for marketing. Every guest who completes online check-in before arrival spends less time at reception. For many Booking.com guests, the Booking.com conversation is now the only way to reach them before the stay, so sending the check-in link there keeps more of your arrivals quick and calm.
Does it work for hotel groups?
Yes. Every property’s Booking.com conversations sit in one inbox, and the AI knows which property each guest booked. An update made at company level reaches every property, so answers stay consistent across the group. Each property’s team sees the conversations that belong to it.
For a hotel group, onboarding is planned with you across your properties, so no property has to connect Booking.com on its own. Your onboarding specialist loads each property’s knowledge, and training is included for your teams. After go-live, our customer experience team follows the group personally, so every property’s Booking.com replies keep running well.