Booking.com chatbot
Take control of Booking.com conversations with AI support
HiJiffy’s Booking.com chatbot centralises all guest communication in one inbox, ensuring quick and efficient responses. From booking confirmation to post-stay inquiries, AI-powered automated messages help reduce response times while keeping conversations organised.
Main advantages of HiJiffy's Booking.com chatbot
Manage all your Booking.com messages in one place
No more switching between platforms – handle every Booking.com message directly from HiJiffy’s Console. Guest inquiries are transferred in real-time, ensuring faster responses and better organisation. Mark conversations as “done” when completed, automatically closing them on Booking.com for a smoother workflow.
Fast setup, easy Booking.com live chat support
Start using Booking.com AI messaging immediately – no complicated setup required. HiJiffy takes care of the integration, so your team can instantly manage conversations in a structured, user-friendly inbox. Engage with guests from the moment they book until post-stay without any added complexity.
AI-powered Booking.com automated responses
Speed up replies and reduce staff workload with Booking.com automated messages. HiJiffy’s AI handles FAQs, translates messages, and refines responses with a single click. Use pre-saved templates to respond instantly while maintaining a personalised guest experience and ensuring a professional tone.
Stay connected with guests for up to 66 days after departure
With an extended response window, guests can contact you for up to 66 days post-check-out, and your team has an additional 14 days to reply. This means no missed inquiries, enhanced guest satisfaction, and improved Booking.com rankings, leading to better visibility and more reservations.
HiJiffy’s Chatbot in action
Discover how leading hotel brands leverage HiJiffy’s solution to increase bookings and drive more upsell revenue.
Booking.com chatbot features
AI-powered responses for booking.com guest messages
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Automated Booking.com messaging for faster engagement
Initiate and respond to guest messages automatically from the moment they send their first message. AI-powered messaging allows hotels to maintain proactive communication before, during, and after the stay.
Instant handover to staff when needed
If a guest request cannot be resolved automatically, the conversation is seamlessly transferred to a hotel staff member. This ensures that more complex issues are handled by a human while AI manages routine inquiries.
Pre-saved templates for quick and consistent replies
Use pre-saved responses to speed up communication and maintain consistency in guest messaging. Easily reply to Booking.com guest inquiries with professionally written responses that align with your brand’s tone.
Attach and share documents with guests
Easily send PDFs and other attachments directly to guests through Booking.com’s messaging system. Share booking confirmations, policies, and other important documents without additional steps.
AI-assisted translations for global guests
Break language barriers with built-in AI translation. Reply to Booking.com guest messages in their preferred language with just one click, improving communication for international travellers.
Extended post-stay communication window
Stay in touch with guests even after they check out. Guests can reach out for up to 66 days after departure, and your team has 14 extra days to respond, ensuring that no follow-up inquiry is left unanswered.
Centralised Inbox for Booking.com and other channels
Manage all guest messages from Booking.com alongside conversations from other channels – WhatsApp, Facebook Messenger, Instagram, SMS, and email – all in one inbox. Never miss an inquiry, no matter which platform guests use to contact you.
Performance metrics and response tracking
Monitor the effectiveness of your Booking.com chatbot and track response times. Measure guest satisfaction with built-in CSAT score metrics to evaluate AI and human agent performance.
Customisable automated workflows for guest messaging
Trigger personalised automated messages throughout the guest journey – from booking confirmation to post-stay follow-ups. Provide timely and relevant information while reducing manual effort.
Price comparison
Enable price comparison to show room rates across booking channels.
Click to call
Allow guests to call a human agent directly from chat if needed.
Let the Booking.com chatbot handle it
How does it work and how to get started?
Learn how to connect HiJiffy with Booking.com, automate guest messaging, and improve response times. Explore the integration now!
Explore Booking.com and other leading OTAs
Learn about OTAs for hotels, how they operate, and which platforms can help increase your bookings.
Check out other channels we centralise
Connect with guests seamlessly across messaging apps, social media, live chat, and more – all managed from one centralised platform.
Booking.com chatbot for Hotels: FAQs
What is a Booking.com Chatbot and How Does It Work?
A Booking.com chatbot is an AI-powered virtual assistant designed to automate guest communication through Booking.com’s messaging system. It allows hotels to manage all Booking.com messages from one inbox, ensuring no inquiry is missed.
With this integration, hotels can:
- Automatically respond to Booking.com guest messages with AI-powered replies.
- Engage with guests from booking to post-stay through automated messaging.
- Reduce response times and improve Booking.com live chat support.
- Seamlessly transfer complex inquiries to hotel staff when needed.
How Does the Booking.com Chatbot Improve Hotel Operations?
The chatbot significantly enhances efficiency by:
- Automating Booking.com guest communication – Reducing manual work for hotel teams.
- Providing real-time responses – Answering common guest questions instantly.
- Boosting Booking.com messaging performance – Faster replies can positively impact your hotel’s ranking on Booking.com.
- Reducing staff workload – AI handles FAQs, freeing up agents for complex cases.
- Managing post-stay conversations – Guests can contact the hotel for up to 66 days after check-out, ensuring continued support.
What Kind of Guest Queries Can the Chatbot Handle?
The Booking.com AI chatbot can respond to a wide range of guest inquiries, including:
- Booking confirmation & modification requests – Guests can check reservation details or inquire about changes.
- Hotel amenities & policies – Parking, check-in/check-out times, cancellation terms, Wi-Fi, and more.
- Personalised Booking.com automated messages – AI provides guests with relevant information throughout their stay.
- Language translations – AI translates messages in real time to facilitate Booking.com live chat support for international guests.
- Special requests – Answering guest inquiries about additional services, early check-ins, or upgrades.
If the chatbot cannot resolve a request, the conversation is transferred to a human agent seamlessly.
How Does the Booking.com Chatbot Affect Guest Satisfaction?
By providing instant, 24/7 responses, the chatbot ensures that guests:
- Receive accurate information without delay.
- Get a smoother guest experience with Booking.com online chat.
- Have access to multilingual support for better communication.
- Can interact with the hotel at any time—even after check-out.
This improved communication leads to better reviews and higher satisfaction scores, which can help hotels rank better on Booking.com.
What Are the Limitations of the Booking.com Chatbot?
While the Booking.com chatbot automates most guest interactions, some structured requests cannot be processed by AI, including:
- Booking cancellations, date changes, parking requests, and bed preferences.
- Instant replies in certain cases due to Booking.com’s security validation process.
To ensure a positive guest experience, HiJiffy has developed a notification flow that informs guests about any minor response delays.
How Does the Chatbot Improve Booking.com Live Chat Support?
By integrating Booking.com messaging into HiJiffy’s centralised console, the chatbot:
- Handles all Booking.com live chat inquiries in one place.
- Uses Booking.com automated messages to improve engagement.
- Allows staff to track and manage responses efficiently.
- Supports pre-saved reply templates for quick, professional answers.
This means hotels no longer need to manually check multiple messaging platforms, significantly reducing response times while maintaining high-quality guest interactions.
Can the Booking chatbot send attachments and handle price comparisons?
Yes! The Booking.com chatbot supports:
- Sending PDFs and attachments – Hotels can share booking confirmations, policies, and other key documents.
- Price comparison tools – Enable guests to see room rates across different booking channels, helping them make informed decisions.
