Integration between Booking.com and HiJiffy

Booking.com is an online travel agency (OTA) that specialises in a wide array of services, including accommodations, flights, car rentals, and other related offerings. Booking.com is a significant player in the travel industry, with numerous bookings made through its platform.

HiJiffy is pleased to announce that Booking.com has launched new APIs, and integration has been established between the two software systems to assist hoteliers in centralising all communications between their staff and guests.

Current HiJiffy clients can request to enable the integration by clicking the button below. The integration is available on Pro and Premium plans at no additional cost.

How does the integration work?

The integration between Booking.com and HiJiffy is designed to centralise and automatize the communication between hotels and their guests. The aim is to enhance the guest experience and provide hotel staff with a streamlined, unified inbox to address all guest inquiries.

In line with this objective, the integration transfers post-reservation communication from Booking.com’s website or app to HiJiffy’s Console. This enables quicker and more effective communication with guests who made their reservations through this channel, improving response times and, consequently, the hotel’s ranking on Booking.com.

Once a conversation is completed, hoteliers can easily mark it as “done” in HiJiffy’s Console, which will automatically close the conversation on Booking.com’s side. This streamlines the process and enhances convenience for the hotel staff.

What does Booking.com’s API enable at the moment?

Booking.com’s new API allows engagement with guests after a reservation is made.

• Reply to text messages or free-text special requests from guests
  Guests can initiate conversations with the property from the moment a reservation is made until sixty days after departure.

• Engage with guests using their reservation ID
  hotels can initiate conversations with guests from the moment a booking is made until seven days after departure.

• Send attachments to guests in different formats (such as PDF).

Limitations of the integration

Due to limitations in response security and validation processes, immediate replies to guests are not always possible, which may cause a slight delay in response times. However, HiJiffy has developed a flow that notifies guests of this delay, ensuring transparency and maintaining a positive experience throughout the conversation.

Main benefits for guests

• Through this integration, guests can have a better experience when contacting hotels since the conversations will be held on the same platform.
• It will be possible for the hotel to send relevant information to guests even sooner.
• The queries will be answered primarily by HiJiffy’s AI concierge, decreasing the response time and, consequently, improving the experience.

Main benefits for hotel teams

• Adding one of the most industry-relevant OTAs to the same Console where all other conversations with guests are managed by the staff.
• Decreasing staff pressure to answer all the requests coming from guests, since AI will answer to the vast majority of the guest’s queries.
• More capacity to understand the full efficacy of all communications and control over the full guest journey.

Are you interested in exploring the potential of this integration further? Don’t hesitate to reach out to your Customer Success Manager.

Not our client yet, but interested in hearing more about HiJiffy’s solution and our value proposition? Book a call with one of our experts.