Expedia messaging for hotels, automated
Expedia guest questions are answered by AI from your hotel’s verified information, through Expedia’s official messaging API.
Your team sees every Expedia conversation in the same inbox as your other channels, without logging into Partner Central.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
One more login, one more missed guest
Expedia guests ask the same things as everyone else: what time is check-in, is there parking, can we arrive late.
But their messages live in Partner Central, so someone has to log in, find them and reply. On a busy day, those messages wait. The guest notices.
An Expedia chatbot on the official API
This is OTA message automation that works the same way across every OTA you connect.
1. Connect in Partner Central
The property connects HiJiffy in Expedia Partner Central, under connectivity settings.
Our onboarding team guides you through it.
2. Messages arrive in one inbox
Expedia guest messages arrive in the HiJiffy inbox, clearly marked as Expedia.
They sit next to Booking.com, Airbnb, WhatsApp and website chat.
3. The AI answers, your team steps in
The Expedia AI chatbot answers the common questions in the guest’s language.
Anything it cannot answer goes to your team, in the same place.
Secure AI: automated replies inside Expedia
Only your verified information
HiJiffy’s AI handles up to 90% of guest conversations, and the rest reach your team with full context. Aplysia, HiJiffy’s AI built for hospitality, answers only from your hotel’s verified information. It will not invent a policy or an amenity.
See the source
You can see the source behind every answer.
The guest’s language
It understands more than 130 languages and replies in the guest’s language.
Prepared Teams: one inbox, your team for the rest
Side by side
Expedia, Booking.com, Airbnb, WhatsApp and website chat sit side by side.
Ready to reply
When a guest needs a person, the conversation reaches the right team with the full history and a suggested reply ready to go.
Unhappy guests first
Sentiment detection highlights unhappy guests so your team sees them first.
Direct Revenue: a direct line to Expedia guests
From the OTA to your WhatsApp
Campaigns cannot run inside Expedia. During the stay, a QR code in the room or at reception brings Expedia guests into your hotel’s WhatsApp, so the relationship continues with your hotel and not only with the OTA.
Built for hotel groups
Every property’s Expedia conversations sit in one inbox. A knowledge update made at company level reaches them all, and the AI knows which property the guest is asking about.
91.1%
Automation rate
Paradise Resort Gold Coast
440
Staff hours saved
Entourage sur-le-Lac
$1.6M
Direct bookings attributed
AutoCamp
87%
Guest satisfaction (CSAT)
Lamington Group
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. HiJiffy’s AI handles up to 90% of guest conversations automatically.
Keep exploring
Booking.com chatbot
Booking.com guest messages answered by AI through the official API, in the same inbox.
AI hotel chatbot
How the AI answers visitors on your website, before they book and during the stay.
Every channel in one inbox
Webchat, WhatsApp, social media, SMS, email and the OTAs, with one knowledge base.
Expedia messaging for hotels: FAQs
How do we connect Expedia?
The property connects HiJiffy in Expedia Partner Central, under connectivity settings. Our onboarding team guides you through each step. Once connected, Expedia guest messages appear in the HiJiffy inbox next to your other channels, and the AI can start answering from your hotel’s information.
Most of the work sits on HiJiffy’s side. Before Expedia goes live, our onboarding specialist builds your hotel’s knowledge with you, so the AI already knows your check-in times, parking and policies. Training for your team is included, and the HiJiffy team monitors the first days after go-live. After that, our customer experience team follows your hotel personally.
Do we still need to log into Partner Central to answer guests?
Not for guest messages. Your team reads and answers Expedia conversations in the HiJiffy Console, next to every other channel, with the AI handling the routine ones. Partner Central stays your place for everything else Expedia manages, such as rates and availability.
Fewer logins means fewer missed guests. When Expedia, Booking.com, Airbnb and WhatsApp sit in one Console, one person on shift covers every channel without checking each extranet in turn. Reports show the automation rate and the requests to speak to your team for each channel, so you can see how much Expedia work the AI takes off your team.
Can we send campaigns to Expedia guests?
Not inside Expedia. The Expedia conversation is for the guest’s questions about the stay. During the stay, guests can join your hotel’s WhatsApp through a QR code in the room or at reception, and from there they can receive your Guest Journey Campaigns.
Inside your hotel’s WhatsApp, an Expedia guest gets the same service as a direct guest. The AI answers questions at any hour of the stay, the conversations that need a person reach the team that handles them, and your Guest Journey Campaigns arrive at the right moment. When the guest leaves, your hotel keeps a direct contact with them.
What happens when the AI does not know the answer?
It does not guess. Its guardrails keep it to your verified information, so when a question falls outside it, the conversation passes to your team with the full history and a suggested reply. Reports show those questions, so you can add the missing information.
Filling a gap is simple. You add the missing detail to your hotel’s knowledge once, and the AI uses it from then on, on Expedia and on every other channel. For sensitive topics, such as cancellations, you can set a fixed answer that the AI always gives as written, so every guest sees the wording your hotel approved.
Is this Expedia's own chatbot?
No. HiJiffy is software for hotels that receive bookings through Expedia. If you are a traveller looking for help with an Expedia booking, please contact Expedia directly. If you run a hotel, HiJiffy answers your Expedia guests for you, from your own verified information.
For hotels, HiJiffy is a Guest Communications Platform. Expedia is one of the channels it brings into one Console, connected through Expedia’s official API, next to Booking.com, Airbnb, WhatsApp, email and your website chat. The AI handles up to 90% of guest conversations across those channels, and your team takes the rest with the full history.