Telegram Chatbot for Hotels
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of an innovative Telegram AI Conversational Bot
The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview and monitoring of guests’ enquiries.
Quick to install and easy to use
Customise your communication
Make it yours. HiJiffy’s Booking Assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your Booking Assistant to fit your guidelines and provide a seamless brand experience.
How would it look like for you?
Let us show you.
Booking Assistant Features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Hotel Chatbot for Telegram: FAQs
A Telegram chatbot is a form of artificial intelligence (AI) that is used to interact with guests either through digital communication channels. More than just an automated conversation partner, HiJiffy’s chatbot for Telegram includes several additional features related to revenue generation and hotel workflow optimization.
This type of solution undergoes a conversation with guests, answering automatically +80% of their queries without any human support, being a mandatory option to overcome staff shortage
Since this powerful computer program that serves many communication features, such as sending out information, ordering, setting reminders, etc, has tremendous advantages related to the improvement of the guest experience, staff productivity, and hotel revenue, the adoption of Telegram bots for businesses must be a topic in the top of the agenda of all hoteliers.
The functioning of a Telegram chatbot is pretty simple. As soon as someone sends a message, the chatbot in Telegram identifies the same and replies accordingly. It sends the users not only text messages, but also images or videos and even interactive elements, such as buttons or carousels.
What kind of problems does the implementation of Telegram chatbots solve for accommodation providers?
Telegram is a very convenient platform for all users to send and receive calls and messages securely. The application supports everything, such as mentions and hashtags. Hence, Telegram chatbots for businesses provide exceptional benefits such as:
- With the help of a Telegram chatbot, hotels can provide 24/7 customer service;
- Unlike other applications, Telegram bots can be used in different groups;
- Telegram chatbots for businesses are end-to-end encrypted;
- Such AI chatbots for Telegram allow the customization of the flows of conversations;
- Bots in telegram can be used to establish the knowledge warehouse (FAQs for customers).
- Telegram’s AI chatbots promote marketing.
- Telegram chatbots can be used as lead qualification tools.
Telegram is one of the most widely-used applications in the world, with 500 million active users worldwide, and the predictions state that the users’ pool will reach 1 billion in 2023.
Hence, a huge number of hotel customers are already on the platform. All hoteliers need to do is approach guests and let them know about their services. It is being used extensively in the hospitality industry to increase profit margins and enhance customer satisfaction.
Some of the ways this type of solution can impact the hotels’ revenue and process efficiency are:
- Telegram bots can easily handle all the queries related to hotel bookings instantly.
- Such bots can learn customers’ behavior and provide a personalized experience to the clients.
- Hoteliers can use telegram bots to run marketing campaigns.
- Telegram chatbots can work as a personal concierge (hotel assistant) for clients.
- It provides the hoteliers with assured information management.