Telegram Chatbot for Hotels

Connecting

Hotels

with travelers

Join +1,600 hotels using HiJiffy's hospitality chatbot for Telegram to take a step forward into the future of guest messaging.

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Connecting travelers with their favourite hotels

The power of an innovative Telegram AI Conversational Bot

Automation

Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Hotel Chatbot for Telegram: FAQs

What is a Telegram chatbot?

A Telegram chatbot is a form of artificial intelligence (AI) that is used to interact with guests either through digital communication channels. More than just an automated conversation partner, HiJiffy's chatbot for Telegram includes several additional features related to revenue generation and hotel workflow optimization.

This type of solution undergoes a conversation with guests, answering automatically +80% of their queries without any human support, being a mandatory option to overcome staff shortage

Since this powerful computer program that serves many communication features, such as sending out information, ordering, setting reminders, etc, has tremendous advantages related to the improvement of the guest experience, staff productivity, and hotel revenue, the adoption of Telegram bots for businesses must be a topic in the top of the agenda of all hoteliers.

How do Telegram chatbots work?

The functioning of a Telegram chatbot is pretty simple. As soon as someone sends a message, the chatbot in Telegram identifies the same and replies accordingly. It sends the users not only text messages, but also images or videos and even interactive elements, such as buttons or carousels.

What kind of problems does the implementation of Telegram chatbots solve for accommodation providers?

Telegram is a very convenient platform for all users to send and receive calls and messages securely. The application supports everything, such as mentions and hashtags. Hence, Telegram chatbots for businesses provide exceptional benefits such as:

With the help of a Telegram chatbot, hotels can provide 24/7 customer service;
Unlike other applications, Telegram bots can be used in different groups;
Telegram chatbots for businesses are end-to-end encrypted;
Such AI chatbots for Telegram allow the customization of the flows of conversations;
Bots in telegram can be used to establish the knowledge warehouse (FAQs for customers).
Telegram’s AI chatbots promote marketing.
Telegram chatbots can be used as lead qualification tools.

How can a chatbot for Telegram help increase the hotels’ revenue and process efficiency?

Telegram is one of the most widely-used applications in the world, with 500 million active users worldwide, and the predictions state that the users' pool will reach 1 billion in 2023.

Hence, a huge number of hotel customers are already on the platform. All hoteliers need to do is approach guests and let them know about their services. It is being used extensively in the hospitality industry to increase profit margins and enhance customer satisfaction.

Some of the ways this type of solution can impact the hotels’ revenue and process efficiency are:

Telegram bots can easily handle all the queries related to hotel bookings instantly.
Such bots can learn customers’ behavior and provide a personalized experience to the clients.
Hoteliers can use telegram bots to run marketing campaigns.
Telegram chatbots can work as a personal concierge (hotel assistant) for clients.
It provides the hoteliers with assured information management.

Booking Assistant

Increase direct bookings and automate tasks with a human touch.

Allow guests to book anytime and anywhere

HiJiffy’s AI-powered conversational virtual agent is an omnichannel solution available to provide instant replies, streamline queries and perform bookings wherever your guests are.

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Virtual Concierge

Continuous support throughout the guest's stay.

Boost your guest’s satisfaction and upselling opportunities

A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest's experience.

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Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin

Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones

Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.