Telegram Chatbot for Hotels
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of an innovative Telegram AI Conversational Bot
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels to provide a better overview and coordination of all traveler’s demands.
Customise your communication
Make it yours. HiJiffy’s booking assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your booking assistant to fit your brand.
Booking Assistant Features
Direct Booking AI agent
An artificially intelligent virtual assistant that guides users through the booking request.
Booking Recovery Campaigns
Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns
Push personalized messages on the website according to the specific page the user is visiting.
Email to Chatbot Automation
Automate your email point of contact by offering a chatbot solution to solve their queries instantly.
Smooth handover to human agents
When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call
Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification
Understand better the travellers and identify the potential customers that can generate higher revenue.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various different platforms.
Interface personalization
Customize the chatbot interface accordingly to your hotel’s brand guidelines.
Hotel Chatbot for Telegram: FAQs
What is a Telegram chatbot?
A Telegram chatbot is a form of artificial intelligence (AI) that is used to interact with guests either through digital communication channels. More than just an automated conversation partner, HiJiffy’s chatbot for Telegram includes several additional features related to revenue generation and hotel workflow optimization.
This type of solution undergoes a conversation with guests, answering automatically +80% of their queries without any human support, being a mandatory option to overcome staff shortage
Since this powerful computer program that serves many communication features, such as sending out information, ordering, setting reminders, etc, has tremendous advantages related to the improvement of the guest experience, staff productivity, and hotel revenue, the adoption of Telegram bots for businesses must be a topic in the top of the agenda of all hoteliers.
How do Telegram chatbots work?
The functioning of a Telegram chatbot is pretty simple. As soon as someone sends a message, the chatbot in Telegram identifies the same and replies accordingly. It sends the users not only text messages, but also images or videos and even interactive elements, such as buttons or carousels.
What kind of problems does the implementation of Telegram chatbots solve for accommodation providers?
Telegram is a very convenient platform for all users to send and receive calls and messages securely. The application supports everything, such as mentions and hashtags. Hence, Telegram chatbots for businesses provide exceptional benefits such as:
- With the help of a Telegram chatbot, hotels can provide 24/7 customer service;
- Unlike other applications, Telegram bots can be used in different groups;
- Telegram chatbots for businesses are end-to-end encrypted;
- Such AI chatbots for Telegram allow the customization of the flows of conversations;
- Bots in telegram can be used to establish the knowledge warehouse (FAQs for customers).
- Telegram’s AI chatbots promote marketing.
- Telegram chatbots can be used as lead qualification tools.
How can a chatbot for Telegram help increase the hotels’ revenue and process efficiency?
Telegram is one of the most widely-used applications in the world, with 500 million active users worldwide, and the predictions state that the users’ pool will reach 1 billion in 2023.
Hence, a huge number of hotel customers are already on the platform. All hoteliers need to do is approach guests and let them know about their services. It is being used extensively in the hospitality industry to increase profit margins and enhance customer satisfaction.
Some of the ways this type of solution can impact the hotels’ revenue and process efficiency are:
- Telegram bots can easily handle all the queries related to hotel bookings instantly.
- Such bots can learn customers’ behavior and provide a personalized experience to the clients.
- Hoteliers can use telegram bots to run marketing campaigns.
- Telegram chatbots can work as a personal concierge (hotel assistant) for clients.
- It provides the hoteliers with assured information management.
