Facebook Chatbot for Hotels

Connecting

Hotels

with travelers

Join +1,600 hotels using HiJiffy's Facebook Messenger chatbot to take a step forward into the future of guest messaging.

Connecting travelers with their favourite hotels
Bahia Principe
Marriot
Accor
Pestana
Finnlough
Sun Syam

The power of an innovative Messenger chatbot

Automation

Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Facebook Messenger Chatbot: FAQs

What is a Facebook chatbot?

A Facebook AI powered chatbot allows the hotel to quickly address guest queries in seconds, improving the overall guest experience. It operates within Facebook Messenger, which means the hotel can interact with the guest in a widely used communication platform, one that the guest feels comfortable using.

How does a Facebook Messenger chatbot work?

The functioning of a Facebook chatbot is pretty simple. As soon as someone sends a message, the chatbot in Facebook Messenger identifies the same and replies accordingly. It sends the users predefined text messages, images, videos, etc.

Why should you use a Facebook AI powered chatbot?

Facebook chatbots assist hotels in solving both their simple and complex problems, and help them find new revenue opportunities. Here are some benefits you will will have 

  • With the help of a Facebook Messenger chatbot, you can provide 24/7 customer service, in a multilingual way
  • You can improve your direct bookings and therefore reduce the OTA dependency
  • Facebook Messenger  AI conversational bots can be used by anyone and are free of cost
  • Such AI chatbots for Facebook Messenger allow you and your clients to have a customised conversation
  • Bots in Facebook Messenger can be used to establish the knowledge warehouse (FAQs for guests)
  • Facebook Messenger AI chatbots are great to find new upselling opportunities
  • By streamlining workloads to the chatbot, you will be able to free your staff of boring and repetitive guest queries. Therefore you will experience a productivity increase in front-desk teams

How to use a Facebook Messenger chatbot to improve guest satisfaction?

Guest satisfaction is one of the top priorities for any hotel and happier guests means more revenue and higher retention rates. Here are some of the important: 

  • Natural and “human” conversation flow - Chatbots for Facebook pages should keep their conversation natural and casual so that even a new user feels at ease and isn’t confused by the technicalities of the process.
  • Tailored and personalised communications - When approaching a guest with an upsell opportunity, make sure you are doing it in the most personalised way possible
  • FAQs - Make sure your AI powered chatbot knows all the important guest queries typically want to be addressed. This way the chatbot can reply to all of them in seconds, providing a fast and precise response to the guest.

What are the most important features to look for when choosing the right Facebook Messenger chatbot?

It is important to select a Facebook Messenger chatbot that can help you maximise your revenue and also, provide the best guest experience possible. Here are some tips to choose the right chatbot for your hotel:

  • It is important to select a Facebook chatbot to provide automated and personalised customer service to help hotels not only get more bookings but create an overall smooth guest experience.
  • Hotels must look for a multifaceted Facebook chatbot program that can act as a booking assistant and a virtual concierge right from the pre-stay stage until departure. This will lead to more upselling opportunities
  • Make sure your Facebook Messenger chatbot is properly integrated with all the other software tools your hotel already works with (CRM, BE, PMS, HMS).

Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin
Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones
Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.

Michael Beare
Director

Quick installations.  No delays.

HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.

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