Instagram Chatbot for Hotels

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.

Instagram chatbot instagram chatbot for hotels

The power of an innovative Instagram Messenger chatbot

Omnichannel instagram chatbot for hotels

Omnichannel solution

Quick to install and easy to use

Quick setup instagram chatbot for hotels
Customize comms instagram chatbot for hotels

Customise your communication

How would it look like for you?

Let us show you.

Digital Booking Assistant Features

AI agent for FAQs and direct bookings

AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload

Behavioural marketing campaigns

Push personalised messages according to specific pages on the website and interactions in the user journey.

Smooth handover to human agents

A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.

Request a quote

Travellers can request a personalised quote for their stay.

Widget personalisation

Customise the chatbot interface accordingly to your hotel’s brand guidelines.

Email to chatbot automation

Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.

Click to call

Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.

Price comparison

Activate the possibility to display the price comparison range of your rooms across various platforms.

Streamlined inbox for all your channels

Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat,, WhatsApp, SMS and email.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

CSAT score metrics

Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

Customised automated workflows

Customise workflows that are triggered throughout the booking process.

Instagram Messenger Chatbot: FAQs

The primary way to connect to a brand on Instagram is through DM. Since humans control DMs, it surely does have constraints on working hours, and it is quite true that people tend to message at any time. 

But now, the bridge has been gapped as the powerful AI-powered chatbots meet Instagram DM.

For example, someone may want to know your hotel’s address. Or maybe a client wants to know more about your parking system (free, paid, with an electric charger, etc.). You can easily set up automated responses that generate the exact answer to what a person is looking for, making it faster and easier. 

The general working principle of an Instagram chatbot is an automated response tool that will send specific messages via direct messaging to a user, based on the input they provide. The input can be anything, ranging from a single word or a common phrase, triggering the bot’s automated response when a person sends it via DM.

Using an Instagram messenger chatbot can transform how you use this platform for your business. You can reduce your staff workload, maximize your bookings, improve your customer satisfaction and find upsell opportunities:

Here’s why:

  • 24/7 and Multilingual availability – You can interact and solve customer queries in +110 different languages, on a 24/7 basis worldwide. You can help your customers clarify all doubts regarding your accommodation at any hour, fulfill any urgent need and push on those upsell opportunities
  • Quick response – Since the chatbot on Instagram provides instant replies, you don’t need to keep your customers and potential customers awaiting a response. This will lead to a better customer experience
  • Bulk responses simultaneously – Instagram chatbots can handle large numbers of queries simultaneously without delays, drastically reducing your staff workload
  • Personalised guest experience – Since an Instagram chatbot understands and provides a meaningful one-to-one response, it creates a sense of personalized conversation with the customers

Instagram has about 1 billion active users every month, most rely on this social media tool to know more and get in touch with brands & services. 

Here are some key features the companies in the hospitality industry must take into consideration when building an Instagram chatbot:

  • It should be able to address 24/7 customer queries
  • It should have an easy and user-intuitive interface
  • It should provide a personalized customer experience by remembering customers’ primary details and adjusting the language and tone
  • It should be able to store relevant information for future interaction
  • It should have the ability to acknowledge the issues to human customer care representatives when the query exceeds their abilities
  • It should provide a pre-designed menu of popular FAQs

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue