Instagram Chatbot for Hotels



with travelers

Join +1,600 hotels using HiJiffy's Instagram Messenger chatbot to take a step forward into the future of guest messaging.

Connecting travelers with their favourite hotels
Bahia Principe
Sun Syam

The power of an innovative Instagram Messenger chatbot


Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Instagram Messenger Chatbot: FAQs

What is an Instagram chatbot?

The primary way to connect to a brand on Instagram is through DM. Since humans control DMs, it surely does have constraints on working hours, and it is quite true that people tend to message at any time. 

But now, the bridge has been gapped as the powerful AI-powered chatbots meet Instagram DM.

For example, someone may want to know your hotel’s address. Or maybe a client wants to know more about your parking system (free, paid, with an electric charger, etc.). You can easily set up automated responses that generate the exact answer to what a person is looking for, making it faster and easier. 

How does an Instagram chatbot work?

The general working principle of an Instagram chatbot is an automated response tool that will send specific messages via direct messaging to a user, based on the input they provide. The input can be anything, ranging from a single word or a common phrase, triggering the bot's automated response when a person sends it via DM.

How can an Instagram chatbot help increase a hotel’s revenue and process efficiency?

Using an Instagram messenger chatbot can transform how you use this platform for your business. You can reduce your staff workload, maximize your bookings, improve your customer satisfaction and find upsell opportunities:

Here’s why:

  • 24/7 and Multilingual availability - You can interact and solve customer queries in +110 different languages, on a 24/7 basis worldwide. You can help your customers clarify all doubts regarding your accommodation at any hour, fulfill any urgent need and push on those upsell opportunities
  • Quick response - Since the chatbot on Instagram provides instant replies, you don’t need to keep your customers and potential customers awaiting a response. This will lead to a better customer experience
  • Bulk responses simultaneously - Instagram chatbots can handle large numbers of queries simultaneously without delays, drastically reducing your staff workload
  • Personalised guest experience - Since an Instagram chatbot understands and provides a meaningful one-to-one response, it creates a sense of personalized conversation with the customers

What customers are looking for when interacting with an Instagram chatbot?

Instagram has about 1 billion active users every month, most rely on this social media tool to know more and get in touch with brands & services. 

Here are some key features the companies in the hospitality industry must take into consideration when building an Instagram chatbot:

  • It should be able to address 24/7 customer queries
  • It should have an easy and user-intuitive interface
  • It should provide a personalized customer experience by remembering customers’ primary details and adjusting the language and tone
  • It should be able to store relevant information for future interaction
  • It should have the ability to acknowledge the issues to human customer care representatives when the query exceeds their abilities
  • It should provide a pre-designed menu of popular FAQs

Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin
Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones
Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.

Michael Beare

Quick installations.  No delays.

HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.

What are you waiting for?

Connect with travelers today and increase your booking opportunities.
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