HiJiffy is Awarded Level III Global Customer Support Certification from Hotel Tech Report
#customersuccess #hoteltechreport# #level3
HiJiffy’s commitment to outstanding client support has once again been acknowledged by Hotel Tech Report, this time with the prestigious Level III Global Customer Support Certification (GCSC). This advancement highlights HiJiffy’s continued investment in enhancing tools, processes, and strategies for the unwavering success of their customers.
The GCSC Rubric, a cornerstone of the Hotel Tech Report’s certification program, focuses on key aspects such as pre-emptive support, reactive support, coaching, and customer validation. This program plays a crucial role in assisting hoteliers to mitigate risks and optimise outcomes when choosing technology partners.
How HiJiffy attained this certificate from Hotel Tech Report
To achieve this advanced certification, companies must undergo a thorough evaluation of their internal systems by Hotel Tech Report, measured against the stringent criteria of HTR’s comprehensive 34-point GCSC Rubric. HiJiffy’s achievement of Level III certification underscores their exemplary performance in these critical dimensions of customer support following on from the level II achieved in July, setting a high standard for hotel tech solution providers:
“Customer success is pivotal to our business ethos,” stated Tiago Araújo, CEO of HiJiffy. “Our support strategy rests on active engagement and ongoing enhancement, focusing on robust connections with our clients. We aim to be both reactive in support and proactive towards success, deeply understanding and anticipating their needs in the hospitality industry. This approach, coupled with our low churn rate — a measure of how often clients stop using our services — is a cornerstone of our growth. We grow with our clients, making their loyalty to our product a sign of mutual advancement.
Our dedicated Customer Success and Onboarding teams provide tailored support, ensuring a smooth introduction for every client. As our company evolves, our commitment to client success and this symbiotic growth remains unwavering.”
Regarding the Global Customer Support Certification (GCSC) from Hotel Tech Report, support quality has always been a crucial factor for vendors during the selection process. However, until now, there was no means to evaluate a company’s support quality beforehand. Through Hotel Tech Report’s unique evaluation framework, companies undergo a comprehensive assessment across four fundamental areas: pre-emptive support, reactive support, coaching and success, and client validation. This offers hoteliers an unparalleled level of transparency, aiding them in identifying the best technology partners with greater ease.
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