HiJiffy has launched Aplysia 3, a new type of chatbot powered by Retrieval-Augmented Generation (RAG) technology, enabling hotels to deliver accurate, context-aware responses across unlimited topics – without relying on rigid FAQs.
Hotel teams can easily input their information into two editable documents: a shared Company Knowledge Document and a Property Knowledge Document for each hotel. Aplysia 3 uses this content to generate intelligent, real-time responses, eliminating the need for manual FAQ setup. Any updates made to the documents are instantly reflected in the chatbot’s replies, streamlining both setup and ongoing maintenance.
Aplysia 3 is designed to support hotel groups, sub-brands, and complex properties with multiple facilities. Hotels can choose to use shared company-wide information, while also tailoring responses with property-specific content. This approach allows consistency where needed, alongside flexibility at the local level.
The hotel chatbot delivers accurate, context-aware answers by understanding both language and intent, using the most up-to-date information available. For example, if a hotel’s restaurant is named “The Onion” and a guest asks, “What time does The Onion open?”, the chatbot correctly interprets the question and responds with the exact opening hours, instead of not providing an answer.
Hotels can customise replies with their own wording, include images, and add buttons such as “Book Now” or “Reserve a Table”. Replies can also be set to display exact content from a topic response, such as emergency information or legal disclaimers, without AI rewriting.
Aplysia 3 helps reduce staff workload by automatically resolving a higher number of guest queries. Its ability to reference accurate content and follow the natural flow of conversation means fewer escalations to human agents. A dashboard gives hotel teams visibility into resolved conversations, unanswered questions, guest satisfaction ratings, and more – making it easier to identify and close content gaps.
“Aplysia 3 represents a major technological leap,” explains José Mendonça, CTO at HiJiffy. “It leverages a dedicated knowledge base and cutting-edge AI models to deliver smarter, safer answers tailored to each hotel’s specific information. This innovation significantly reduces setup time and ongoing effort, while giving hotel teams full control over their content – even across multiple properties.”
Aplysia 3 is available at no additional cost for HiJiffy customers on the Pro and Premium plans.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
