Magic Costa Blanca reaches 87% automation of guest requests in one year of using HiJiffy's solution
155
bookings
87%
automation
83%
CSAT score
160,000+
Conversations
Profile
With 12 properties located on the Costa Blanca and Gandía, Magic Costa Blanca specialises in ‘Ultra All Inclusive’ holidays for families, which they have pioneered over 25 years. Guests can enjoy much more than a magnificent hotel room: the hotel brand offers shows, excursions, themed restaurants, exclusive areas and unique services.
Challenges
Magic Costa Blanca needed a solution that could help increase direct sales and that would integrate with their Booking Engine. The hotel brand wanted to avoid complicating any procedures and adding to the workload; in fact, the goal was to relieve the team from repetitive tasks.
The hotel was also looking to decrease operational costs. They needed a solution that could help them automate some tasks while maintaining or increasing the quality of the service.
Solution
HiJiffy’s AI-powered technology was used to transform Magic Costa Blanca’s sales and customer care. HiJiffy’s chatbot fueled by conversational AI offers optimised and personalised instant responses, AI-machine learning, designated decision trees, and availability in over 130 languages. HiJiffy’s solution helped the hotel to focus on increasing sales whilst enabling guests to have answers to their FAQs instantly and 24/7.
Testimonial
“We were introduced to HiJiffy through our trusted Booking Engine provider, Roiback. We were looking for a solution to streamline task automation and enhance our engagement in the guest booking decision process. Thanks to HiJiffy, we’ve achieved a better connection with our guests and improved service standards. We are happy with the outcomes.“
Francisco Javier Garcia Cuenca
Vice President
Magic Costa Blanca
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