How Magic Costa Blanca in one year reached 87% automation of guest requests with HiJiffy

155

in bookings

87%

automation

83%

CSAT score

160,000+

Conversations

Profile

Challenges

Magic Costa Blanca needed a solution that could help increase direct sales and that would integrate with their Booking Engine. They didn’t want to complicate things, in fact, they wanted to relieve the team from repetitive tasks. They were also looking to keep the costs modest or even decrease them. These hoteliers needed a solution that could help them automate some tasks while keeping or increasing the quality of the service.

Solution

BOOKING ASSISTANT

HiJiffy’s AI-Powered technology was utilized to transform Magic Costa Blanca’s sales and customer care. HiJiffy’s Booking Assistant work with an optimized compilation of personalized instant responses, AI-machine learning, designated decision trees, and availability in over 100 languages. HiJiffy’s Booking Assistant helped them to focus on increasing sales whilst enabling guests to have answers to their FAQs instantly and 24/7.

Review

“We were introduced to HiJiffy through our trusted Booking Engine provider, Roiback. We needed a solution to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results. “

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