Improved Guest Journey

Improved
Guest Journey

From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy's solutions.

First Step
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Guide guests through the booking process with a 24/7 available booking assistant. The artificially intelligent online agent can interact with human-like precision to assist the traveller in booking.

Increase direct bookings

Reduce response time

Reduce OTA dependency

Increase guest satisfaction

Second Step
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Provide an online checking that avoids unnecessary contact points at reception and believes teams from repetitive tasks. Moreover, at this stage, hoteliers can offer personalised promotions to room upgrades to increase revenue generation opportunities.

Online Check-in

Personalised room upgrades

Alleviate front office teams from repetitive tasks

Improve the guest journey

Third Step
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Hoteliers can automate their check-out processes for leaving the teams at reception from long queues and allowing a more systemised Sager to support operational teams. In addition, at this stage, hoteliers can understand their guest satisfaction and Send out customer satisfaction surveys to track the guest's feedback and analyse the data.

Automated checkout

Avoid unnecessary points of contacts

Guest satisfaction surveys

Retrieve guest preferences

Fourth Step
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Optimise your resources by anticipating your guest's needs and expectations for their arrival. Be in contact with the guest 24/7 from the booking stage all the way up until their departure to ensure you stay connected anytime and anywhere.

Automated Pre Check-in form

Pre-arrival requests

Automate frequently asked questions

Optimise your team's performance

Fift Step
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At this stage, Hotel yours can offer personalised promotions that support cross-selling and upselling hotel items promoting Revenue generation from other outlets. In addition, teams can create workflows, roads and escalation systems that ultimately communicate internally to optimise their productivity and improve internal communication.

Offer personalised cross-selling and upselling promotions

Connect the departments with personalise routing and
escalation systems

Record all the guest preferences

Provide a 24/7 service

Sixt Step
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Finally, hoteliers can also use these communications channels already established with the guest to trigger personal promotions that promote gas retention. Moreover, other retention programs can also be communicated through this communication channel to increase guest loyalty.

Promote reviews by reaching out to the guests

Nurture your communication channels by offering
personalised retention offers

Performance Metrics & Analytics

Multi property management

Saber Mais

Guide guests through the booking process with a 24/7 available booking assistant. The artificially intelligent online agent can interact with human-like precision to assist the traveller in booking.

Increase direct bookings

Reduce response time

Reduce OTA

Increase guest satisfaction

Saber Mais

Optimise your resources by anticipating your guest's needs and expectations for their arrival. Be in contact with the guest 24/7 from the booking stage all the way up until their departure to ensure you stay connected anytime and anywhere.

Automated Pre Check-in form

Pre-arrival requests

Automate frequently asked questions

Optimise your team's performance

Saber Mais

Provide an online checking that avoids unnecessary contact points at reception and believes teams from repetitive tasks. Moreover, at this stage, hoteliers can offer personalised promotions to room upgrades to increase revenue generation opportunities.

Online Check-in

Personalised room upgrades

Alleviate front office teams from repetitive tasks

Improve the guest journey

Saber Mais

At this stage, Hotel yours can offer personalised promotions that support cross-selling and upselling hotel items promoting Revenue generation from other outlets. In addition, teams can create workflows, roads and escalation systems that ultimately communicate internally to optimise their productivity and improve internal communication.

Offer personalised cross-selling and upselling promotions

Connect the departments with personalise routing and escalation systems

Record all the guest preferences

Provide a 24/7 service

Saber Mais

Hoteliers can automate their check-out processes for leaving the teams at reception from long queues and allowing a more systemised Sager to support operational teams. In addition, at this stage, hoteliers can understand their guest satisfaction and Send out customer satisfaction surveys to track the guest's feedback and analyse the data.

Automated checkout

Avoid unnecessary points of contacts

Guest satisfaction surveys

Retrieve guest preferences

Saber Mais

Finally, hoteliers can also use these communications channels already established with the guest to trigger personal promotions that promote gas retention. Moreover, other retention programs can also be communicated through this communication channel to increase guest loyalty.

Promote reviews by reaching out to the guests

Nurture your communication channels by offering personalised retention offers

Performance Metrics & Analytics

Multi property management