Improved Guest Journey

From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy’s solutions.

Answering FAQs

A virtual assistant powered by conversational AI specialised in hospitality provides information requested by prospective guests.

Chat-based booking

AI virtual assistant guides users through the booking process.

Welcome message

Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.

Digital check-in

Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible.

In-house requests

An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.

Upsell and cross-sell campaigns

Send automated messages to suggest personalised upselling and cross-selling campaigns.

Satisfaction surveys

Send guest surveys to measure satisfaction during the stay.

Check-out campaigns

Send automated messages to facilitate the check-out process.

Guest reviews campaigns

Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.