Improved Guest Journey
From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy’s solutions.
Answering FAQs
A virtual assistant powered by conversational AI specialised in hospitality provides information requested by prospective guests.
Chat-based booking
AI virtual assistant guides users through the booking process.
Welcome message
Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible.
In-house requests
An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.
Upsell and cross-sell campaigns
Send automated messages to suggest personalised upselling and cross-selling campaigns.
Satisfaction surveys
Send guest surveys to measure satisfaction during the stay.
Check-out campaigns
Send automated messages to facilitate the check-out process.
Guest reviews campaigns
Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.
