Improved Guest Journey
From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy’s solutions.
Answering FAQs
A virtual assistant powered by conversational AI specialised in hospitality provides information requested by prospective guests. ![Answering faqs v2 hotel customer journey](data:image/svg+xml;nitro-empty-id=Mzg3OjE3NQ==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjY4IDM3OCIgd2lkdGg9IjY2OCIgaGVpZ2h0PSIzNzgiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Chat-based booking
AI virtual assistant guides users through the booking process. ![Chat based booking hotel customer journey](data:image/svg+xml;nitro-empty-id=Mzk2OjE3Nw==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjgzIDU1NyIgd2lkdGg9IjY4MyIgaGVpZ2h0PSI1NTciIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Welcome message
Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience. ![Welcome mesage hotel customer journey](data:image/svg+xml;nitro-empty-id=NDA1OjE2OQ==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjkzIDQyMiIgd2lkdGg9IjY5MyIgaGVpZ2h0PSI0MjIiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible. ![Digital check in hotel customer journey](data:image/svg+xml;nitro-empty-id=NDE0OjE3Mw==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjkyIDQyMiIgd2lkdGg9IjY5MiIgaGVpZ2h0PSI0MjIiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
In-house requests
An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team. ![In house requests v2 hotel customer journey](data:image/svg+xml;nitro-empty-id=NDIzOjE4MQ==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjY4IDM4MiIgd2lkdGg9IjY2OCIgaGVpZ2h0PSIzODIiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Upsell and cross-sell campaigns
Send automated messages to suggest personalised upselling and cross-selling campaigns. ![Upsell and cross sell v2 hotel customer journey](data:image/svg+xml;nitro-empty-id=NDMyOjE4OQ==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjY4IDM4MSIgd2lkdGg9IjY2OCIgaGVpZ2h0PSIzODEiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Satisfaction surveys
Send guest surveys to measure satisfaction during the stay. ![Satisfaction surveys2 hotel customer journey](data:image/svg+xml;nitro-empty-id=NDQxOjE4Mw==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjkzIDQ0MSIgd2lkdGg9IjY5MyIgaGVpZ2h0PSI0NDEiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Check-out campaigns
Send automated messages to facilitate the check-out process. ![Check out campaigns hotel customer journey](data:image/svg+xml;nitro-empty-id=NDUwOjE3OQ==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjY4IDUwNyIgd2lkdGg9IjY2OCIgaGVpZ2h0PSI1MDciIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)
Guest reviews campaigns
Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google. ![Guest reviews campaigns hotel customer journey](data:image/svg+xml;nitro-empty-id=NDU5OjE4Nw==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgNjY4IDQ3MCIgd2lkdGg9IjY2OCIgaGVpZ2h0PSI0NzAiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+)