Improved Guest Journey

From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy’s solutions.

Pre-Booking FAQs

A virtual assistant powered by conversational AI specialised in hospitality provides answers and information requested by prospective guests.

Chat-based Booking

An artificially intelligent virtual assistant guides users through the booking process.

Room Upgrade Campaign

Communicate personalised room upgrade opportunities during the pre-arrival phase.

Welcome Message

Automate messages and workflows that are triggered throughout the guest's stay to enhance their experience.

Digital Check-in

Offer pre-check-in forms to your upcoming guests and minimise the time at the reception.

In-house Requests

An AI-powered virtual assistant that guides users through in-stay requests, communicates them to the right team and automates tasks.

Upsell Campaigns

Send automated messages to communicate personalised upselling campaigns to your guests.

Satisfaction Surveys

Send guest satisfaction surveys directly to your guest's phone and increase the participation rate to better understand your customers.

Digital Check-out

Offer digital forms to your guests and minimise the time at the reception.

Thank you Message

Create automatic message notifications and digitalise repetitive administrative tasks.

Guest Reviews Campaigns

Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.

Retention Campaigns

Create tailored campaigns for past guests offering special deals and boost your hotel's loyalty program.