Improved Guest Journey

From the Booking phase until the post-stay, craft a powerful Hotel Customer Journey with HiJiffy’s solutions.

Answering FAQs

A virtual assistant powered by conversational AI specialised in hospitality provides information requested by prospective guests. Answering faqs v2 hotel customer journey

Chat-based booking

AI virtual assistant guides users through the booking process. Chat based booking hotel customer journey

Welcome message

Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience. Welcome mesage hotel customer journey

Digital check-in

Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible. Digital check in hotel customer journey

In-house requests

An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team. In house requests v2 hotel customer journey

Upsell and cross-sell campaigns

Send automated messages to suggest personalised upselling and cross-selling campaigns. Upsell and cross sell v2 hotel customer journey

Satisfaction surveys

Send guest surveys to measure satisfaction during the stay. Satisfaction surveys2 hotel customer journey

Check-out campaigns

Send automated messages to facilitate the check-out process. Check out campaigns hotel customer journey

Guest reviews campaigns

Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google. Guest reviews campaigns hotel customer journey