GuestCentric integration with HiJiffy


HiJiffy is now integrated with GuestCentric, which means that hotels using GuestCentric as their reservation system now have access to a cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels that helps drive more direct bookings through real-time quotations and photos of the hotels, increase guest satisfaction through instantly and accurate replies, decrease contacts response time and improve the hotels’ overall service.

GuestCentric is a leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers promote their brand, drive direct bookings and connect with customers on all digital platforms, headquartered in Lisbon, London, Madrid, San Diego, and New York.

With HiJiffy’s direct integration with GuestCentric, users will have access to all available rooms for their selected dates and guests directly within the chat. They are then able to choose a room, make real-time quotes, show availability, price and photos of the room and, in the end, be redirected to complete the reservation. Since HiJiffy chatbot has more than 120 different FAQs ready to reply, it can help guests with their questions immediately and thus influence them in the process of deciding which hotel and which room to choose, preventing unhappy customers and unnecessary calls or emails to the hotel’s reception team.

Main advantages of the integration with the GuestCentric booking engine:

  • Know exactly how much a room will cost for a specific date, for a certain number of people and how the price differentiate depending on the ages of the guests (if adults and children have different prices);
  • Show to the guest not only an option but all the available rooms with the characteristics that the guests are looking for and/or rates to help boost upselling of superior products.
  • Allows the utilization of promo codes from loyal customers;
  • After presenting the price, provide customers with a link to click to make the booking easier. The payment of the reservation is made in the Piraty Tech booking engine, to ensure security to the guest.‍