HiJiffy is now integrated with GuestCentric, which means that hotels using GuestCentric as their reservation system now have access to a cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels that helps drive more direct bookings through real-time quotations and photos of the hotels, increase guest satisfaction through instantly and accurate replies, decrease contacts response time and improve the hotels’ overall service.
GuestCentric is a leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers promote their brand, drive direct bookings and connect with customers on all digital platforms, headquartered in Lisbon, London, Madrid, San Diego, and New York.
With HiJiffy’s direct integration with GuestCentric, users will have access to all available rooms for their selected dates and guests directly within the chat. They are then able to choose a room, make real-time quotes, show availability, price and photos of the room and, in the end, be redirected to complete the reservation. Since HiJiffy chatbot has more than 120 different FAQs ready to reply, it can help guests with their questions immediately and thus influence them in the process of deciding which hotel and which room to choose, preventing unhappy customers and unnecessary calls or emails to the hotel’s reception team.