The Most Innovative Solution in Tourism Industry accordingly with the World Tourism Organization, HiJiffy, has partnered with InovGuest, an all-in-one Property Management System, to provide users with a free two-way integration between the two systems.
HiJiffy and InovGuest’ two-way integration enables hotels to have as little contact as possible with the hotel staff, ensuring at the same time an incredible guest experience, with services such as self-check-in, booking services (transfers, restaurants, SPA, etc.) and express check-out. You can see in more detail how it works in this video.
HiJiffy and InovGuest clients will get several advantages out of this guest journey:
Welcome message: 48h to 24h before the check-in time, you can send a welcome message to all your guests through the most common communication channels — WhatsApp or SMS, email, or even OTAs such as Booking.com or Expedia. In that message, you can explain how the process on the arrival will be, the check-in time and ask guests to fill an online check-in form;
Online Check-in: Hotels can reduce contact points with the guests by sending an online check-in form to their guests through their favorite channels, such as WhatsApp or SMS. Guests submit all of their information and requests online prior to arrival, enabling them to spend less time — or no time at all — at the front desk. Everything on their own mobile devices.
Virtual Concierge: Guest can use it’s preferred method to talk with the hotel anytime, anywhere. Furthermore, it is possible to schedule some campaigns that take into consideration guest’s needs, helping to make services upsells (restaurant table, room service, transfers, etc). Directly connected with all the different departments, including maintenance, F&B, and reception;
Express Check-out: A message through SMS or WhatsApp is sent in the morning of the check-out day with information about the check-out process. Within this message, you can also send your guest the invoice;
Get more reviews: A few hours after the check-out, you can send a message to your guests asking for a review in the most common platforms in the market, such as TripAdvisor. In this way, your reputation will increase and more and more booking will come.
What other features does HiJiffy virtual concierge have?
Excellent automatization: HiJiffy’s industry-leading chatbot automation rate of 70% means that of all guests who interact with HiJiffy, seven in ten interactions are completed solved by HiJiffy AI-agent;
Quick installation and set-up. In the beginning, when you start to work with HiJiffy they upload more than 120+ hospitality-related topics specific from your hotel so you just need to approve them. As more complete, the replies are, more the chatbot is automated.
If a real person has to get involved, the conversation is transferred to the right agent and a ticket is opened in the console for management. The same console allows you to review all the conversations and all the questions that didn’t get an appropriate answer so you can continue to update the chatbot and improve its performance.
Collection of personal data (name, phone, email), which helps your hotel by allowing you to contact customers whenever necessary to close a sale. GDPR Compliance.
For both independent hotels and chains. If you have several hotels, you can create content that can be shared among them all from the same console.
Reports and suggestions. The console contains information on the chatbot performance and also allows you to centralize information on the most frequent customer complaints or your customer satisfaction index, among other data.