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Integration between Airbnb and HiJiffy

Description

For aparthotels, independent properties, and boutique hotel groups managing listings on Airbnb, guest messages often sit within the Airbnb app, separate from other channels.

HiJiffy changes that with a direct connection to Airbnb’s Messaging API. Your AI assistant can handle routine questions automatically, so your team can focus on the conversations that need a human touch — all from the same console they use for other channels.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

AI that handles routine guest questions automatically

Import listing descriptions, house rules, amenities, and check-in guides into the HiJiffy Knowledge Base. From there, your AI assistant can answer common guest questions around the clock — with less manual effort, less copy-pasting, and no need to manage replies in a separate app.

Your team is ready for the conversations that need a human

When a conversation needs a human response, your team gets the context it needs to act quickly. Messages land in the HiJiffy Console with reservation details visible, so your team can focus on the guest response instead of admin work.

Response-rate workflows supported with less manual effort

Airbnb’s Superhost criteria include maintaining a 90% or higher response rate. When a conversation is closed in HiJiffy, the source channel is updated too. This helps your team manage response workflows more consistently.

Full control over channel automation

Automation can be switched on or off for messages from Airbnb at any time from the HiJiffy Console. You decide the balance between AI and human support for every property.

Guests Benefits

Instant answers, at any hour

Guests get fast, accurate responses based on the real details of your property. Faster replies help create a better guest experience and support healthier response performance.

Fewer gaps in the conversation

From the first message, your AI assistant can use property details, house rules, and check-in information from your Knowledge Base. Guests can get the information they need without having to ask twice or wait until morning.

Richer information when it helps

Images, videos, and property guides can be shared directly within the guest conversation thread. Guests can see what to expect without leaving the chat.
Airbnb family - EN

How the Integration works?

  1. A guest sends a message on Airbnb. It appears in the HiJiffy Console immediately, alongside all other active channels.
  2. The AI responds automatically using your imported Airbnb Knowledge Base — house rules, amenities, check-in times, and FAQs. It’s a native Messaging API connection, not a browser plugin. No human step required.
  3. If a conversation needs a human response, it is flagged in the console with the guest’s reservation details already on screen, so your team has everything they need to handle it well.
  4. When the conversation is closed in HiJiffy, it closes on Airbnb, keeping your response rate score protected.

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5.5 million hosts who have welcomed over 2.5 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences, and services that make it possible for guests to connect with communities in a more authentic way.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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