Centralise, automate and measure your customer care and communications in a single powerful platform.
Streamline messages from all your communication channels into a unified inbox. Assign agents, add notes and tags to user profiles of your guests, and remove language barriers thanks to automatic translations.
Keep a clear overview of all conversations with guests. Navigate through status tabs to track ticket progression, manage them with one click, and reply directly to messages.
Access reports and metrics easily to see how the solution is helping you manage guest queries. Use actionable insights to improve your customer care, optimise your teamwork and boost productivity.
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A one-stop solution for streamlining messages from the website chat and different social media and messaging apps, including WhatsApp, Facebook Messenger, Instagram, Telegram, WeChat, Google My Business, SMS and email.
Find opportunities for optimisation by easily accessing and browsing data, including conversion rate, number of conversations, automation rate, number of direct bookings, CSAT score, and more.
Manage and distribute tasks across your team with one click.
Add tags and notes to user profiles for segmentation and personalisation purposes.
Jump directly to messages that need your attention thanks to intuitive tabs in the inbox.
Save time answering personalised questions by using pre-filled responses.
Track the progress of any enquiry from start to close.
Manage and support your team better thanks to insights into individual agents’ performance.
See an emoji representing the sentiment in each conversation to prioritise them accordingly.
Set a priority for individual conversations to communicate urgency to the rest of your team.
Automatic translation into 130+ languages to remove language barriers.
Filter conversations per channel, type of request, and more.
Define individual schedules for each property to adjust automation accordingly.
The Console will identify and bring to your attention FAQs answers that require new or further development.
Accessing Big Data insights enable highly personalised services for elevated guest experiences. Hotels can boost revenue and customer loyalty with targeted campaigns based on such data insights. The HiJiffy’s Console functionality allows hotels to:
Hotel managers can use the HiJiffy solution to find actionable insights into team processes. AI technology aims to reduce the strain on hotel staff and operational costs:
Streamline operations: Make your hotel staff available to tackle more complex tasks by automating and resolving over 85% of the common guest queries. AI-powered conversational solutions boost efficiency without compromising on customer service quality.
Track and analyse performance: Understand performance at macro and micro levels. Hotel managers can easily track KPIs and monitor progress on objectives, such as the time to close a ticket, the number of messages resolved, or the Net Promoter Score.
Improve teamwork: Bring all guest communication together in one place, enabling seamless coordination of all guest’s requests. Supported by a robust AI-powered platform able to centralise all the guest information, it is easier for hotels to facilitate high-quality teamwork and efficient internal communications.
Reward achievements: Use analytics to stay up-to-date on the team’s performance easily. By accessing both real-time and historical data, hoteliers can easily track the performance of each department and reward top performers, and understand which team members may need support.
Supported channels integrated with the unified inbox currently include:
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