Key Benefits
Strengthen reputation
Deliver memorable experiences with stellar customer service.
Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals
Expedite service recovery
Initiate a fast service recovery, with improved staff communication and collaboration, immediately after receiving negative feedback.
Automatically deploy service recovery workflows thanks to integrations with the industry’s most popular CRM, maintenance and housekeeping tools.
Collect guests' feedback
Gather useful feedback while guests stay at your hotel to reveal insights into how to improve their current experience.
Collect specific valuable data to better understand customer experience at each stage of the guest journey.
Prevent negative reviews
Let guests proactively communicate issues in a simple and immediate way to respond to any negative feedback and resolve issues.
Respond to guests’ needs in real-time to make them feel heard and appreciated.
Increase recommendations
Encourage happy customers to recommend you on review platforms and turn them into ambassadors.
Get an insight into your service levels using Customer Satisfaction (CSAT) survey replies and increase your hotel Net Promoter Score (NPS).
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