Boost Guest Satisfaction
Deliver memorable experiences with stellar customer service.
Increase guest satisfaction and get rewarded with retained customers, positive reviews and referrals.
Encourage satisfied customers to recommend you on review platforms and turn every customer into an ambassador.
Get more CSAT replies and increase your hotel NPS.
Prevent Negative Reviews
Let guests proactively communicate issues in a simple and immediate way and act immediately on given negative feedback.
Respond to guests’ needs in real-time to make them feel heard and appreciated.
Expedite Service Recovery
Initiate a fast service recovery, with improved staff communication and collaboration, immediately after receiving negative feedback.
Automatically deploy service recovery workflows with key integrations with CRM, Maintenance and/or Housekeeping tools.
Improve the customer journey
Collect specific data and understand in detail the customer’s experience at each stage of the customer journey.
Gather particular feedback while guests are on the premises to reveal insights into how to improve their current experience.