Now you can deliver online interactions with a “human touch”.
Increase productivity, optimize resources and enhance your guest’s experience by automating time consuming processes and freeing up the hotel team to perform more complex and impactful tasks.
Digitalize check-ins and check-outs
Streamline check-ins and check-outs through digital registration.
Improve the customer experience by removing potential bottlenecks such as manual registration forms or in-person data delivery.
In addition, you can reduce operational costs by enabling staff to focus on critical guest-related tasks.
Enable contactless experiences
Provide an experience that is aligned with the life of today’s traveler.
Allow guests to communicate from the comfort of their room with your respective teams, creating a more dynamic communication flow and decreasing the resolution time of their requests, hence delivering a higher quality service.
Route & Escalate
Create powerful workflows and implement specific escalations based on the type of requests received.
Optimize work efficiency by routing it to the relevant team members or departments.
Automate administrative tasks
Replace time-consuming phone calls by implementing automatic (yet personalised) messaging solutions.
Notify guests when their requests are ready, and or implement follow-ups and set fallbacks if the previous message fails.