March 27, 2024

AI Knowledge Scanner

Setting up answers to your hotel FAQs in a few clicks

In this Product Highlights series, we’re taking a closer look at the different features and functionalities of the Console, the interface for our Guest Communications Hub. This is a practical approach that shows you how easy it is to optimise communication with your guests using our conversational artificial intelligence. In this article, we dive into the functionality of the AI Knowledge Scanner.

Where can you find it in the Console?

There are two places where you can access the impressive and fast AI Knowledge Scanner technology:

  • First, when you enter the properties section of your Console, access the second tab to upload your document.
  • You will then be able to access the functionality that suggests answers to your frequently asked questions (FAQs) with AI in the FAQs area of the Chatbot menu in your Console.

An incredible time saver

The main idea behind this functionality is to save you and your team time in the process of uploading the answers to all the FAQs for your property/ies. In most chatbot solutions, these responses (which often add up to hundreds) must be uploaded to the platform individually.

With HiJiffy, by uploading a single document with all your answers already categorised, the time needed for this process is reduced from hours to minutes.

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The only considerations to bear in mind are:

  • The file has to be divided into different sections, separated by dividers. 
  • One document per property must be uploaded. 
  • The format that our platform accepts is .docx or .doc. 
  • Even if the file has images, we will only import text. Images and buttons should be added later in the FAQs section.
  • Avoid the use of bullet points.
  • The document currently must be written in English for the answers to load correctly.

Use this intuitive template developed by our Customer Success team, which makes the process even easier.

A boost to your creativity

We know that it is sometimes difficult to find the right structure, tone or length for the responses. Especially when it comes to doing so with so many topics and so little time available for such tasks.

But now that you have uploaded your knowledge base, our artificial intelligence can offer great support at this stage of setup. When you enter the FAQs section of your chatbot, you will now find a new feature that allows you to generate professional answers automatically (in English, for now).

Ai knowledge scanner chatbot generated answer ai knowledge scanner

Our AI will read your document and provide a structured response. Then, if you wish, all you need to do is customise it with images or buttons to give it your personal touch. And, of course, once you are completely satisfied with your answer, don’t forget to save your changes. Remember that you will have to treat each property individually to give it the personalisation it deserves.

Now it really is that easy to get everything ready!

We have significantly reduced the time-consuming process of setting up your FAQs so that you can spend your time on what’s really important: offering your guests an amazing experience on arrival, during their stay and on departure. We believe in an AI solution that comes not to replace hotel staff, but to support them in enhancing guest experience and quality of work.

Need assistance with making the most of the AI Text Refinement feature?
Browse our Help Centre and access over 200 articles exploring the practical side of using the Guest Communications Hub. From onboarding videos to step-by-step guides to troubleshooting, it packs valuable information available to you instantly at any time. If you need further assistance with making the most of your solution, reach out to your Customer Success representative.

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