Key Benefits
Improve guest data
Offer highly personalised services for elevated guest experiences.
Maximise revenue by running targeted campaigns and reduce OTAs dependency by boosting customer loyalty.
Enrich database
Automatically process collected data to delete duplicates or group multiple stays in the same guest profile, qualifying and structuring the data.
Centralise information
Consolidate all the guest data from different communication channels and social media platforms in a single database.
Easily retrieve available data, such as email addresses or phone numbers.
Create segmentation
Develop rich customer segmentation for more targeted communication.
Craft specific campaigns for each type of guest profile to increase revenue from upselling.
Preserve history
Keep a GDPR-compliant record of each conversation, ensuring useful insights are preserved for future interactions with the hotel.
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