Key Benefits
Leverage guest data
Provide personalised services to create memorable guest experiences.
Boost your revenue by running smart, targeted campaigns that build customer loyalty and reduce your dependency on OTAs.
Guest data management
Make the most of the information you have about your guests to make their experience exceptional and memorable
Enhanced guest communication
Use integration with PMS to leverage guest data in personalised communication. Automated messages can address guests by name, and reference relevant details making interactions more meaningful.
Omnichannel consistency
Gather guest data across various touchpoints, including web chat, messaging apps, and social media. This unified approach ensures consistent and personalised communication across all channels.
Efficient check-in and check-out
Automate data collection during the booking process, streamlining check-in and check-out procedures. This reduces wait times and enhances the overall guest experience.
Targeted upselling opportunities
Whether it’s a room upgrade, breakfast in bed or promoting spa services, identify the best, personalised offers to boost ancillary revenue.
Guest feedback analysis
Aggregate and analyse guest feedback to identify trends and areas for improvement. This data-driven approach allows for promptly addressing any issues.
Regulatory compliance
HiJiffy ensures that all guest data is managed in compliance with data protection regulations such as GDPR.
Reporting & Analytics
Dive into data browsing that’s clear and straightforward, helping you find insights to improve your guest communications
Evaluate automation rates
Measure the effectiveness of the AI in resolving queries independently.
Identify your top FAQs
See the list of the most common questions asked by guests and travellers and optimise the information used by the chatbot to provide the answers.
Customer satisfaction score (CSAT)
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Track direct bookings
Monitor bookings made through the chatbot to assess its impact on revenue.
Monitor agent performance
Review the number of conversations closed by human agents to evaluate team efficiency and identify staff needing support.
Optimise resource allocation
Visualise conversation volumes over time to identify peak periods and allocate staff accordingly.
Monitor first response times
Track the average time for first replies to ensure prompt customer service.
Analyse open conversations
Identify and address pending customer inquiries to leave no query unanswered.
Identify your top channels
Determine which communication channels are most frequently used by guests.
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