Manage Guest Data efficiently
Offer highly personalised services for elevated guest experiences.
Maximize revenue by developing targeted campaigns and reduce OTAs dependency by boosting customer loyalty.
Consolidate all the guests’ data from different communication channels in a single database.
Easily retrieve data, such as email addresses or phone numbers.
Keep a record of each conversation, making sure that details aren’t forgotten on the next interaction with the hotel.
Automatically process the collected data to delete duplicates or group multiple stays in the same guest file, qualifying and structuring the data.
Develop rich customer segmentation for more targeted communication, crafting specific campaigns for each type of guest profile.