OTA integrations
Answer Booking.com, Expedia and Airbnb guest messages from the same place as every other conversation.
HiJiffy brings OTA messages into the HiJiffy Console, with the reservation details attached, and can answer common questions automatically. Your team stops switching between extranets and replies faster to guests who already booked.
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OTA integrations: FAQs
What does an OTA integration with HiJiffy do?
It connects guest messages from the OTA to the HiJiffy Console, where AI can answer them and your team can take over when needed.
Can my team start a conversation with an OTA guest?
It depends on the OTA. With Booking.com you can message a guest using the reservation ID. With Expedia, the guest starts the conversation.
Can HiJiffy message Booking.com guests who have no phone number?
Yes. When a Booking.com reservation reaches HiJiffy through your PMS without a phone number, guest journey messages can go to the guest’s Booking.com messages instead of WhatsApp or SMS. It is switched on campaign by campaign, and your hotel approves HiJiffy as a sender in the Booking.com extranet. These messages are sent as plain text and cannot include promotional content.
Which plans include OTA integrations?
Booking.com, Expedia and Airbnb are available on the Pro and Premium plans.
Are you an OTA looking to integrate with HiJiffy?
Request a meeting with one of our experts to explore how you can boost revenue and guest satisfaction with HiJiffy.