Guest Communications Hub for
Hotels Resorts Hostels
Answer over 85% of your guests’ queries instantly, right on your website, social media, or WhatsApp. From booking to check-out and beyond, make the entire guest journey smoother for everyone.
- Get more direct bookings and upselling opportunities
- Make online check-ins and reviews faster and easier
- Cut down on repetitive tasks with smart AI automation
Simplify your guest journey with AI
Answering FAQs
Chat-based booking
Welcome message
Digital check-in
In-stay requests
Upsell and cross-sell campaigns
Satisfaction surveys
Check-out campaigns
Guest reviews campaigns
92%
Customer satisfaction score
60%
Online check-in completion
5%
Booking conversion rate directly
in the chat
70%
Reduction of the incoming calls
RESULTS FROM OUR CLIENTS
See how HiJiffy is making a real difference for our clients
Discover why 2,100 hotels, resorts, and hostels trust us to simplify their operations, increase revenue, and lighten the workload with smart AI automation.
One inbox
for all your channels
Take control of your customer care and communication with our Console.
Manage, automate, and track everything in one place – clear, simple, and built to make your job easier.
Quick to set up, easy to use
We handle the setup for you and deliver a solution that’s ready to go from day one. Our intuitive back-office system makes it simple to manage communication with your guests, so you can focus on what matters most – providing an excellent guest experience.
Customisable interface, adaptable workflows
HiJiffy makes it easy to tailor the look, feel, and tone of voice of your chatbot to match your brand guidelines, giving your guests a consistent experience. Plus, it can be adjusted to fit your unique sales process, ensuring it works the way you need it to.
Learn all
about our AI
Discover its key features designed specifically for the hospitality industry. Get to know our technology and see how it can simplify operations for your team while improving guest experiences.
Looking to increase direct bookings?
Schedule a call with one of our experts to see how HiJiffy can help boost your revenue and keep your guests happy. Discover practical solutions tailored to your needs.
Why choose HiJiffy?
Don’t just take our word for it – hear directly from our clients on HotelTechReport:
Leonardo Hotels
“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”
Dan Ogen
Chief Digital & Marketing Officer Europe
Macdonald Hotels & Resorts
“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”
David McLean
Head of Digital
Kabannas
"Over 90% of the time, the guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”
Louise Garner
Commercial Director
PortoBay Hotels & Resorts
Fabíola Pereira
Chief Marketing Officer
Lamington Group
“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“
Alicia van Wyk
Marketing Project Manager
Magic Costa Blanca
“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.
Francisco Javier Garcia Cuenca
Vice President
Bahia Principe Hotels & Resorts
“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests.”
Roberto Martin
Digital Guest Experience Manager
Kora Living
Iñigo Boulandier
Brand Manager
La Butte
“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."
Emmanuel Riffault
Revenue Manager
USSIM Vacances
“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”
Nathan Soetaert
Digital Marketing & Communications Manager
Hotel Gran Bilbao
"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”
Raúl Amestoy
Director of Sales & Marketing
Lake District Hotels
"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”
James Pass
Head of Digital
HiJiffy in the media
Explore insights from top publications covering HiJiffy’s work:
Resources Centre
Dive in and discover practical insights to help your hotel succeed:
