Increase Direct Bookings with Faster & Smarter Conversations

Hotels & resorts worldwide trust HiJiffy to answer guests instantly across all channels, reducing front-desk workload and boosting revenue.

From Bookings to Checkouts,
Keep Guest Communication Simple, Personal, and Effortless

HiJiffy solves communication challenges by automating common guest questions, instantly routing important requests to your team, and centralising all channels into a single console.

Answering FAQs

Conversational AI built for hospitality helps travellers and your guests quickly find the information they’re looking for, making their experience more enjoyable.

Chat-based booking

An AI virtual assistant makes booking simple, walking travellers through the process step-by-step.

Webchat pop-up campaigns

Set up automated notifications on your website to boost conversion rates. With tailored alerts, you can connect with travellers at the right moment.

Lead generation

Collect contact details from potential guests to send them personalised offers at just the right time.

Welcome message

Send automated messages before, during, or after check-in to create a smoother, more enjoyable guest experience.

Digital check-in

Save time at reception by connecting your PMS to offer pre-check-in forms to your guests. You can also add digital keys for a quicker experience that everyone will appreciate.

Loyalty programme promotion

Encourage your guests to join your loyalty programme by highlighting the benefits through channels they use every day, like WhatsApp, email, and SMS.

In-house assistance

An AI-powered virtual concierge handles guest requests during their stay and efficiently directs them to the right team if necessary.

Upsell and cross-sell campaigns

Send personalised, automated campaigns to your guests to boost revenue from upselling and cross-selling.

Satisfaction surveys

Get clear, honest feedback by sending guest surveys during their stay and address any concerns in real-time.

Check-out campaigns

Simplify your check-out process with automated messages that save time and keep things running smoothly.

Guest reviews campaigns

Collect reviews by sending automated messages to your guests. Use them internally or share them on platforms like TripAdvisor and Google to boost your visibility and reputation.

Thank you message

Send a personalised message to your guests as they check out to leave a lasting positive impression and encourage them to return in the future.

Loyalty programme updates

Remind your guests of the perks and benefits they get through your loyalty programme to encourage them to book with you again.

Promotional campaigns

Bring your past guests back with tailored, irresistible offers designed specifically around what they love about your hotel.

Cutting-edge Conversational AI Specialised in Hospitality

Stay Connected Where Your Guests Are

Unlock Full Potential With Integrations

Looking to increase direct bookings?

Schedule a call with one of our experts to see how HiJiffy can help boost your revenue and keep your guests happy.

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Real Results That Improve Guest Experience and Operational Efficiency

HiJiffy solves communication challenges by automating common guest questions.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

“HiJiffy allowed us to remove the pressure of repetitive enquiries from our front office teams while still giving guests instant, accurate responses whenever they need them. The result is a smoother operation behind the scenes and a more confident, informed guest experience from the very first interaction.”

KING’s Hotels achieves 91% WhatsApp automation with HiJiffy

“(…) We’ve been able to noticeably improve the efficiency of our guest communications and raise guest satisfaction to a new level. What’s especially impressive is how easily the automation fits into our processes. Our staff are now free from repetitive work and can focus on what really matters: personal contact and supporting our guests as individuals.”

HiJiffy's AI chatbot automates 89% of enquiries and generates €733,000 for GHT Hotels

“Since we started working with HiJiffy, the progress in our customer service has been consistent and remarkable. The platform has evolved with new features that have optimised our daily operations, allowing us to automate responses and centralise queries from different channels. This has saved us time and enabled us to focus on more personalised service (…)”

Leonardo Hotels achieved 93% automation of 281K queries using HiJiffy's conversational AI

“Integrating HiJiffy’s chatbot solution has transformed our customer service experience. (…) This enhancement has not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”

Lake District Hotels reduces incoming calls by 70% while increasing direct room bookings and table reservations

“We were looking at solutions to reduce calls to our reception and reservations teams, and HiJiffy’s solution ticked all those boxes. On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers, enabling our teams to spend more time converting reservation calls and assisting guests in the hotel (…)”

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“

Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries

“HiJiffy has allowed us to (…) have a 24-hour sales assistant that is operational and generates revenue, gives us metrics that help us to know our guests better and what they want to experience. Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc.”

HiJiffy helps USSIM Vacances reduce 100+ weekly calls while improving customer service quality

“The kindness and availability of Elodie, our CSM, who demonstrated remarkable patience, availability and responsiveness. The flexibility and educational approach of Alizé, the French Manager. The formidable efficiency of a duo at the service of guest satisfaction. Ultimately, it’s the human behind the AI that makes HiJiffy so enjoyable!“

Macdonald Hotels & Resorts uses HiJiffy's solution to achieve 100% automation of guest communications

“(…) HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests and develop on-site content. Despite having high levels of automation, we have seen over 80% in guest satisfaction and impressively generated a significant level of chat-based bookings from HiJiffy’s solution.”

HiJiffy’s AI at PortoBay Hotels & Resorts automates 80% of guest queries and increases direct bookings

“(…) The product that was presented in 2017 was completely innovative in the sector and PortoBay was an early adopter of this technology. One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”

Paradise Resort achieves 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging

“The AI-powered chatbot ensures instant, accurate responses, reducing pressure on our team while enhancing the guest experience. The ability to consolidate all messaging channels into one platform has been a game-changer, allowing us to respond faster, whilst also being able to easily see if the guest has messaged us on any other channels so we can reply as one.”

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

“Since implementing HiJiffy, the impact has been immediate. The AI assistant handles guest inquiries seamlessly, freeing up our team to focus on delivering exceptional on-site service. It’s fast, reliable, and our clients love the instant answers.”

Magic Costa Blanca reaches 87% automation of guest requests in one year of using HiJiffy's solution

“We were looking for a solution to streamline task automation and enhance our engagement in the guest booking decision process. Thanks to HiJiffy, we’ve achieved a better connection with our guests and improved service standards. We are happy with the outcomes.”

Hotel Gran Bilbao and Hotel Ciudad de Burgos increase their online check-ins by 200% using HiJiffy's AI

“HiJiffy has enabled us to digitise and automate different processes in our hotels, allowing our teams to focus on what adds value to the customer experience (…) We can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”

Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy

“(…) we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimising our communication (…)”

La Butte uses HiJiffy's automated WhatsApp campaigns to prepare for guests' arrival and boost upselling

“The chatbot, combined with WhatsApp campaigns, helps us in our day-to-day work and has enabled us to reduce the volume of emails and calls (…). This process improves the guest experience as they can find the information they are looking for. With support and contacts who know their tools, it’s a winning partnership!”

Hôtel l’Élysée Val d’Europe triples direct bookings in 2024 with HiJiffy’s widget campaigns

“Beyond the time saved and the significant reduction in the number of emails/calls received, having access to statistics and metrics allows us to understand the impact of the team’s work and the tool on our communication with clients, as well as the revenue generated by the tool.”

Kabannas surpasses industry average conversion rates 90x with HiJiffy automation

“Over 90% of the time, guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”

Lub d achieves a 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement

“Partnering with HiJiffy has been a positive experience for us at Lub d. Their technology integrated smoothly into our operations, enhancing efficiency and improving guest engagement. The team’s dedication to understanding our specific needs and providing ongoing support has been invaluable. (…)”

AutoCamp generates over $1.6 million while saving 15% in operational costs using HiJiffy

“HiJiffy has been a great partner of ours as we scale our outdoor hospitality brand across the country. Not only does the platform provide best-in-class automation, allowing our Guest Service team to spend more time on the phone with our guests, it has also proven to be an invaluable revenue-generating channel (…)”

Manage, Automate & Track Everything in One Place

Take control of your customer care and communication with our
Console – clear, simple, and built to make your job easier.

Build a detailed database of your guests and easily track every enquiry from start to finish.

Monitor and manage conversations from various channels in one place.

Boost your revenue by connecting with website visitors through well-timed, irresistible offers.

Send messages to your guests on WhatsApp automatically, with open rates of over 90%.

Get a detailed performance overview and turn insights into smarter decisions and optimisation opportunities.

Set up agents and teams, assign tasks, customise team notifications, and monitor performance metrics.

Join over 2,600 hotels using HiJiffy's conversational AI across their guest journey

Answers to the Most Frequent Questions About HiJiffy

Who can benefit from HiJiffy's solutions?

HiJiffy’s solutions are ideal for hotels, resorts, and other hospitality businesses looking to enhance their customer service, streamline operations, and improve guest satisfaction.

Does HiJiffy support multiple languages?

Yes, HiJiffy supports multiple languages, enabling hotels to cater to an international clientele by providing assistance and information in their preferred language.

Which systems does HiJiffy integrate with?

HiJiffy integrates with various property management systems (PMS), customer relationship management (CRM) software, booking engines, and other hospitality management tools.

How easy is it to implement HiJiffy in my hotel?

HiJiffy offers a straightforward implementation process with support from their team. They provide guidance and assistance to ensure seamless integration with your existing systems.

How often are updates released for HiJiffy?

HiJiffy regularly releases updates to enhance functionality, improve performance, and introduce new features based on customer feedback and technological advancements.

Is guest data handled in compliance with GDPR and other privacy regulations?

Conversation automation enhances efficiency by handling routine inquiries and tasks, freeing up staff to focus on more complex or high-touch interactions. It also ensures consistent and prompt responses, improving guest satisfaction and operational efficiency.

What types of interactions can HiJiffy’s AI handle?

HiJiffy’s AI can manage a wide range of interactions, including answering frequently asked questions, handling booking inquiries, providing information about hotel services and amenities, resolving common issues, and facilitating check-in and check-out processes.

How does conversation automation benefit my hotel?

How does HiJiffy handle situations where the AI cannot answer a query?

If HiJiffy’s AI cannot answer a query, it can seamlessly escalate the conversation to a human staff member. This ensures that guests always receive the assistance they need, regardless of the complexity of their questions.

Is HiJiffy’s AI capable of providing personalised recommendations to guests?

Yes, HiJiffy’s AI can provide personalised recommendations based on guest preferences and past interactions, such as suggesting room upgrades, local attractions, dining options, and special offers.