One Platform for Every
Guest Conversation.

HiJiffy’s AI handles up to 90% of guest conversations automatically across web, social, WhatsApp, and OTA channels, always on-brand.

The remaining 10% requiring a human touch is routed to the right team, with full context, and a suggested reply ready to go.

Reliable Automation
and Engaging Campaigns
Across the Full Guest Journey

Capture revenue and nurture relations with guests across different channels, without needing to expand your marketing team.

Answering FAQs

Conversational AI built for hospitality helps travellers and your guests quickly find the information they’re looking for, making their experience more enjoyable.

Chat-based booking

An AI virtual assistant makes booking simple, walking travellers through the process step-by-step.

Webchat pop-up campaigns

Set up automated notifications on your website to boost conversion rates. With tailored alerts, you can connect with travellers at the right moment.

Lead generation

Collect contact details from potential guests to send them personalised offers at just the right time.

Welcome message

Send automated messages before, during, or after check-in to create a smoother, more enjoyable guest experience.

Digital check-in

Save time at reception by connecting your PMS to offer pre-check-in forms to your guests. You can also add digital keys for a quicker experience that everyone will appreciate.

Loyalty programme promotion

Encourage your guests to join your loyalty programme by highlighting the benefits through channels they use every day, like WhatsApp, email, and SMS.

In-house assistance

An AI-powered virtual concierge handles guest requests during their stay and efficiently directs them to the right team if necessary.

Upsell and cross-sell campaigns

Send personalised, automated campaigns to your guests to boost revenue from upselling and cross-selling.

Satisfaction surveys

Get clear, honest feedback by sending guest surveys during their stay and address any concerns in real-time.

Check-out campaigns

Simplify your check-out process with automated messages that save time and keep things running smoothly.

Guest reviews campaigns

Collect reviews by sending automated messages to your guests. Use them internally or share them on platforms like TripAdvisor and Google to boost your visibility and reputation.

Thank you message

Send a personalised message to your guests as they check out to leave a lasting positive impression and encourage them to return in the future.

Loyalty programme updates

Remind your guests of the perks and benefits they get through your loyalty programme to encourage them to book with you again.

Promotional campaigns

Bring your past guests back with tailored, irresistible offers designed specifically around what they love about your hotel.

Secure AI specialised in Hospitality that answers only from your verified knowledge

Aplysia’s anti-hallucination guardrails, per-source visibility into every answer, and reports that surface knowledge gaps mean you can know exactly what it is doing in every interaction.

Stay Connected Where Your Guests Are

Unlock Full Potential With Integrations

Looking to increase direct bookings?

Schedule a call with one of our experts to see how HiJiffy can help boost your revenue and keep your guests happy.

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Real Results That Improve Guest Experience and Operational Efficiency

HiJiffy solves communication challenges by automating common guest questions.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

“HiJiffy allowed us to remove the pressure of repetitive enquiries from our front office teams while still giving guests instant, accurate responses whenever they need them. The result is a smoother operation behind the scenes and a more confident, informed guest experience from the very first interaction.”

KING’s Hotels achieves 91% WhatsApp automation with HiJiffy

“(…) We’ve been able to noticeably improve the efficiency of our guest communications and raise guest satisfaction to a new level. What’s especially impressive is how easily the automation fits into our processes. Our staff are now free from repetitive work and can focus on what really matters: personal contact and supporting our guests as individuals.”

HiJiffy's AI chatbot automates 89% of enquiries and generates €733,000 for GHT Hotels

“Since we started working with HiJiffy, the progress in our customer service has been consistent and remarkable. The platform has evolved with new features that have optimised our daily operations, allowing us to automate responses and centralise queries from different channels. This has saved us time and enabled us to focus on more personalised service (…)”

Lake District Hotels reduces incoming calls by 70% while increasing direct room bookings and table reservations

“We were looking at solutions to reduce calls to our reception and reservations teams, and HiJiffy’s solution ticked all those boxes. On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers, enabling our teams to spend more time converting reservation calls and assisting guests in the hotel (…)”

Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“

Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries

“HiJiffy has allowed us to (…) have a 24-hour sales assistant that is operational and generates revenue, gives us metrics that help us to know our guests better and what they want to experience. Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc.”

HiJiffy helps USSIM Vacances reduce 100+ weekly calls while improving customer service quality

“The kindness and availability of Elodie, our CSM, who demonstrated remarkable patience, availability and responsiveness. The flexibility and educational approach of Alizé, the French Manager. The formidable efficiency of a duo at the service of guest satisfaction. Ultimately, it’s the human behind the AI that makes HiJiffy so enjoyable!“

Macdonald Hotels & Resorts uses HiJiffy's solution to achieve 100% automation of guest communications

“(…) HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests and develop on-site content. Despite having high levels of automation, we have seen over 80% in guest satisfaction and impressively generated a significant level of chat-based bookings from HiJiffy’s solution.”

HiJiffy’s AI at PortoBay Hotels & Resorts automates 80% of guest queries and increases direct bookings

“(…) The product that was presented in 2017 was completely innovative in the sector and PortoBay was an early adopter of this technology. One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”

Paradise Resort achieves 12% more direct bookings & 82% WhatsApp engagement with HiJiffy's AI messaging

“The AI-powered chatbot ensures instant, accurate responses, reducing pressure on our team while enhancing the guest experience. The ability to consolidate all messaging channels into one platform has been a game-changer, allowing us to respond faster, whilst also being able to easily see if the guest has messaged us on any other channels so we can reply as one.”

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

“Since implementing HiJiffy, the impact has been immediate. The AI assistant handles guest inquiries seamlessly, freeing up our team to focus on delivering exceptional on-site service. It’s fast, reliable, and our clients love the instant answers.”

Magic Costa Blanca reaches 87% automation of guest requests in one year of using HiJiffy's solution

“We were looking for a solution to streamline task automation and enhance our engagement in the guest booking decision process. Thanks to HiJiffy, we’ve achieved a better connection with our guests and improved service standards. We are happy with the outcomes.”

Hotel Gran Bilbao and Hotel Ciudad de Burgos increase their online check-ins by 200% using HiJiffy's AI

“HiJiffy has enabled us to digitise and automate different processes in our hotels, allowing our teams to focus on what adds value to the customer experience (…) We can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”

Sweet Accommodations soars with a 20% increase in upselling and 30% in online check-ins using HiJiffy

“(…) we have succeeded in significantly reducing the workload of our team. This has allowed us to not only free up valuable time for our receptionists but also increase our guests’ response rate, greatly improving the level of customer service and satisfaction. HiJiffy has been instrumental in optimising our communication (…)”

La Butte uses HiJiffy's automated WhatsApp campaigns to prepare for guests' arrival and boost upselling

“The chatbot, combined with WhatsApp campaigns, helps us in our day-to-day work and has enabled us to reduce the volume of emails and calls (…). This process improves the guest experience as they can find the information they are looking for. With support and contacts who know their tools, it’s a winning partnership!”

Hôtel l’Élysée Val d’Europe triples direct bookings in 2024 with HiJiffy’s widget campaigns

“Beyond the time saved and the significant reduction in the number of emails/calls received, having access to statistics and metrics allows us to understand the impact of the team’s work and the tool on our communication with clients, as well as the revenue generated by the tool.”

Kabannas surpasses industry average conversion rates 90x with HiJiffy automation

“Over 90% of the time, guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”

Lub d achieves a 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement

“Partnering with HiJiffy has been a positive experience for us at Lub d. Their technology integrated smoothly into our operations, enhancing efficiency and improving guest engagement. The team’s dedication to understanding our specific needs and providing ongoing support has been invaluable. (…)”

AutoCamp generates over $1.6 million while saving 15% in operational costs using HiJiffy

“HiJiffy has been a great partner of ours as we scale our outdoor hospitality brand across the country. Not only does the platform provide best-in-class automation, allowing our Guest Service team to spend more time on the phone with our guests, it has also proven to be an invaluable revenue-generating channel (…)”

One Console, Full Control

Manage everything from the Console with full visibility over every conversation, campaign, and result.

Webchat campaigns turn browsing visitors into direct bookings. WhatsApp campaigns, triggered by real reservation events, carry the relationship from pre-arrival to post-stay with open rates above 80%. Both run on pre-built flows you set up once.

Build a detailed database of your guests and easily track every enquiry from start to finish.

Monitor and manage conversations from various channels in one place.

Boost your revenue by connecting with website visitors through well-timed, irresistible offers.

Send messages to your guests on WhatsApp automatically, with open rates of over 90%.

Get a detailed performance overview and turn insights into smarter decisions and optimisation opportunities.

Set up agents and teams, assign tasks, customise team notifications, and monitor performance metrics.

Join over 2,600 hotels using HiJiffy's conversational AI across their guest journey

Answers to the Most Frequent Questions About HiJiffy

What is a hotel AI chatbot and how does it work?

A hotel AI chatbot is a conversational assistant that answers guest questions and handles bookings automatically, 24/7, across channels like a hotel website, WhatsApp, and social media. HiJiffy’s chatbot runs on Aplysia, an AI model built specifically for hospitality, which draws answers from your verified property knowledge and hands complex requests to your team with full context.

How much of guest communication can hotel AI actually automate?

HiJiffy automates up to 90% of routine guest communication – FAQs, booking questions, check-in and check-out, upselling, and reviews – across all channels. Hotels including Kabannas, Macdonald Hotels & Resorts, and Hotel Gran Bilbao run automation rates of 90% and above. The remaining conversations are routed to staff, pre-prioritised by urgency, so nothing high-stakes is missed.

How accurate is HiJiffy's AI, and can it give guests wrong information?

HiJiffy is built to prevent wrong answers. Its Aplysia model uses anti-hallucination guardrails that stop the AI from answering beyond your verified knowledge base or brand guidelines – so it will not invent a cancellation policy or an amenity you don’t offer. HiJiffy gives you per-source visibility into every answer the AI provides, directly inside the Inbox, so you can see exactly where each response came from. Reports resurface partially answered questions and knowledge gaps, so you can improve coverage over time. You always know what your AI is doing and why.

Can I trust the same AI across multiple properties without it going off-brand?

Yes. HiJiffy is built for multi-property hotel groups. Knowledge updates made at company level propagate automatically to every property, while the AI narrows context to each property’s specific details and brand nuances. This keeps answers consistent and on-brand across your entire portfolio, and turns every conversation into a cross-sell opportunity across the group.

What happens when the AI can't answer a guest's question?

When a question falls outside its verified knowledge, HiJiffy’s AI does not guess. It escalates the conversation to the right team automatically, passing along full context and conversation history, and flags urgency using real-time sentiment and intent detection. Guests always reach a human when they need one, and staff arrive prepared.

Is guest data handled in compliance with GDPR and security standards?

Yes. All communication through HiJiffy is encrypted and fully GDPR-compliant, and hotels retain full ownership and control of their guest data. Aplysia speaks only from verified information, safety systems check every reply for accuracy and brand alignment, and full technical and security details are published at hijiffy.com/security-and-compliance.

Which channels does HiJiffy support?

HiJiffy centralises guest communication across webchat, WhatsApp, Instagram, Messenger, Telegram, email, voice, and OTA native messaging, including Booking.com, Expedia and Airbnb – all in one Console. Its Booking.com and Expedia integrations are native and fully automated, covering the guest journey from reservation to 66 days post-stay with no manual steps from your team.

Which systems and PMS does HiJiffy integrate with?

HiJiffy integrates with 100+ hotel systems, including leading property management systems (PMS), booking engines, CRMs, and other hospitality tools, so guest data and messaging stay connected. PMS integration lets the AI use real context – arrival dates, room type, stay status – to give guests accurate, personalised answers and trigger automated campaigns.

Can HiJiffy help drive direct bookings and reduce OTA dependency?

Yes – it’s a core reason hotels choose HiJiffy. The AI booking assistant guides website visitors to book direct, webchat campaigns convert lookers before they leave for an OTA, and OTA native messaging brings guests who booked via Booking.com into a direct WhatsApp relationship for future stays. Hotel l’Elysee Val d’Europe tripled direct bookings in 2024 using HiJiffy.

Can HiJiffy send proactive campaigns, not just answer questions?

Yes. HiJiffy runs proactive webchat and WhatsApp campaigns across the full guest journey – welcome messages, pre-arrival, in-stay upselling, satisfaction surveys, and post-stay offers. Campaigns run on pre-built hospitality flows set up once, with no marketing expertise required, and achieve open rates above 80%, compared with roughly 20% for email.

How is HiJiffy different from other hotel chatbots and guest-experience suites?

HiJiffy is purpose-built around reliable AI automation and proactive communication, not a chatbot bolted onto a broader suite. Compared with basic chatbots, it adds anti-hallucination guardrails, per-source reporting, and multi-property governance. Compared with guest-experience suites where messaging is one feature among many, HiJiffy goes deeper on AI automation, full-channel coverage, and campaigns that drive direct revenue.

What results do hotels see with HiJiffy?

Hotels using HiJiffy report up to 90%+ automation of guest queries, 80%+ WhatsApp campaign open rates, and measurable revenue and efficiency gains: GHT Hotels generated €733,000, AutoCamp over $1.6 million, Lub d a 7.9x ROI, Entourage sur-le-Lac saved 440 staff hours, and Hotel Gran Bilbao grew online check-ins by 200%. HiJiffy is trusted by 2,600+ hotels and rated 4.5/5 on HotelTechReport.

One Platform for Every Guest Conversation.

Reliable Automation and Engaging Campaigns Across the Full Guest Journey