More revenue, less repetitive tasks

Guest Communications Hub for

Hotels Resorts Hostels

Provide instant answers in 130+ languages to your guests on their favourite social media, messaging apps & more.

1,800+ hotels worldwide use HiJiffy’s AI-powered solutions

Improve your guest journey

The right message, at the right time, on the right channel

Answering FAQs

A virtual assistant powered by conversational AI specialised in hospitality provides information requested by prospective guests.

Chat-based booking

AI virtual assistant guides users through the booking process.

Welcome message

Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.

Digital check-in

Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible.

In-house requests

An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.

Upsell and cross-sell campaigns

Send automated messages to suggest personalised upselling and cross-selling campaigns.

Satisfaction surveys

Send guest surveys to measure satisfaction during the stay.

Check-out campaigns

Send automated messages to facilitate the check-out process.

Guest reviews campaigns

Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.

86%

Guest queries automation

98%

WhatsApp open rate

70%

Reduction in
incoming calls

92%

Customer satisfaction score

CLIENTS’ REAL METRICS

Do more, with less

With HiJiffy’s AI-powered solution, you can also start automating tasks with a human touch. Relieve your teams from repetitive tasks while increasing revenue and guest satisfaction.

Customer experience managed in one place

Centralise, automate and measure your customer care and communications in a single powerful platform.

Quick setup, simple to use

We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.

Customisable interface, adaptable flows

Make it yours. Personalise the image and tone of voice to fit your guidelines and provide a seamless brand experience. On top, HiJiffy’s solution also can be adapted to your sales flow.

Easy integrations with the leading hospitality systems

Ready to boost your direct bookings?

See how your hotel can maximise revenue and guest satisfaction.

Why HiJiffy?

See what our customers say about us on HotelTechReport

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Magic Costa Blanca

“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.

Francisco Javier Garcia Cuenca

Vice President

Macdonald Hotels & Resorts

“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings”.

David McLean

Head of Digital

Bahia Principe Hotels & Resorts

“HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus in what’s most important for us, our guests.”

Roberto Martin

Digital Guest Experience Manager

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Finn Lough

"Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy’s personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service."

Michael Beare

Director

Victoria-garden

Victoria Garden

“With HiJiffy’s Booking Assistant we were able to optimize our resources and improve our overall service. The team was able to automate repetitive requests that were incoming through the website or other channels, and at the same time they could focus on more challenging tasks”.

Hadrien Ormieres

Operations Manager

HiJiffy highlighted in the media

Check what top newspapers and magazines are saying

“(…) provides hotels with a central console through which can manage guest communications before during and after their stay”

“(…) help automate the process of booking and handling customer queries by delivering immediate responses”

“(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems”

“a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department”

Resources Centre

Access the best content about guest communications, hotel marketing and more:

What’s New: Refreshed Console and Updated Plans

Explained: How the new version of Aplysia uses GPT

Six trends in guest communications for hoteliers to consider in 2023

Discover how 1,600+ hotels use HiJiffy’s guest communication hub to boost revenue