Managing multiple hotel properties can be tough, but a solid multi-property management system makes it simpler. It brings communications, bookings, and day-to-day processes into one place. Instead of juggling different tools and scattered data, your team gets a clear, organised overview.
This kind of system is essential for bigger hotel chains. With operations becoming more complex and guest expectations higher than ever, staying organised and efficient is key. A good multi-property management system helps your team save time, stay on top of tasks, and deliver a better experience for your guests.
Managing multiple hotel locations can get complicated fast. Many hotel groups struggle with juggling different systems and processes, which can quickly lead to inefficiencies. On average, a hotel uses about 20 different systems – resulting in fragmented data and clunky operations. This not only slows down day-to-day tasks but also impacts the guest experience.
Streamlining multi-property management by bringing these systems together under one clear, centralised approach is a solution adopted by the most efficient of hotel chains. It’s about making tasks simpler for your team and delivering a smoother, better experience for your guests.
Some of the most common challenges include:
A good property management system can make a big difference. It brings all your data together in one place and automates tasks to simplify management across multiple locations. But that’s just the start. There are plenty of other digital tools available to help hotel groups streamline their processes and improve what they offer to both staff and guests.
Let’s take a closer look at which areas make sense to centralise and where it can bring the most value.
The solution to these challenges is centralisation. Modern technology makes it possible to bring all key areas together in one system. Multi-property management software is especially useful, connecting different locations while streamlining daily tasks for smoother operations.
The classic and indispensable choice. A central PMS brings together bookings, availabilities, and housekeeping status of all properties onto one platform. This avoids duplicate work, keeps everything organised, and allows management to act proactively – no matter how many locations are involved.
Guests today expect a personalised approach, even when staying at different hotels within the same group. A shared CRM collects guest data, preferences, and history in one place. The result: better service, more targeted offers, and consistent hospitality across all properties.
Every hotel provides valuable data, but only a centralised and consolidated analysis shows how the entire group is truly performing. A central reporting system makes trends clearly visible, enables comparisons between individual properties, and supports quick, informed decisions.
Updating room rates and availability for each location doesn’t have to be a manual headache. With a central channel management system, hotels can easily manage all their distribution channels from one place. This tool gives you full control, making it simple to adjust pricing strategies across all locations and keep everything aligned.
An area often underestimated but crucial in the world of multi-property management. Different teams, changing points of contact, and various tools can quickly lead to inconsistent guest communication. A centralised solution that consolidates enquiries, chat histories, and automations ensures that all hotels communicate clearly, consistently, and transparently. This guarantees seamless and efficient communication that directly addresses guests’ needs.
Reviews matter and have a direct impact on your bookings. When each property manages its online reputation separately, important feedback can get overlooked. Taking a centralised approach helps you stay on top of guest comments, identify recurring trends, and focus on improving the areas that matter most.
The result? Increased efficiency, streamlined processes, and a unified overview of operational workflows.
Guest communication is often overlooked, especially in multi-property setups, but it’s one area where hotels can truly stand out. Nail it, and you’ll save time, deliver more personalised guest experiences, and build stronger brand loyalty. But many hotel groups face common hurdles:
Too Many Channels, Too Much Chaos
Guests reach out through WhatsApp, emails, booking platforms, or social media. Without a centralised system, managing these channels can feel like a juggling act – messages get missed, and response times suffer. A single solution to bring all channels together makes life simpler and ensures no guest is left waiting.
Inconsistent Communication Styles
Different teams often use different tones or approaches, creating a disjointed experience for guests and weakening the brand’s identity. A central approach with clear communication guidelines and pre-set templates ensures a consistent and professional guest experience every time.
No Big-Picture View
Without a clear overview of guest interactions, it’s hard to track unresolved issues or spot recurring problems. A centralised dashboard solves this, offering insights that help fine-tune operations and catch bottlenecks early.
Here’s how a centralised guest communication solution makes a difference:
To tackle these challenges, it’s crucial to have a tool that brings all communication channels together into one platform. This approach simplifies communication for your team while ensuring every guest feels heard, valued, and taken care of. It’s a win-win for your staff and your guests.
HiJiffy simplifies guest communication for hotels. Designed specifically for the hospitality industry, our platform brings all your communication channels – email, live chat, social media, and messaging apps – into one easy-to-manage system. This means faster responses and smoother operations for your team.
With the multi-property feature, incoming messages are automatically sent to the right location or department, saving time and reducing manual errors. Powered by AI, the system analyses messages and provides personalised replies, even for complex guest requests, ensuring every interaction feels thoughtful and efficient.
The central dashboard gives hotels a real-time overview of all customer interactions, helping staff stay on top of enquiries and respond quickly. Whether you’re running a boutique hotel or managing a large chain, HiJiffy integrates effortlessly with existing systems like PMS or CRM, so there’s no need for major changes to your current setup.
HiJiffy also provides detailed analytics to track response times, enquiries, and conversions. These insights help hotels make informed decisions and continuously improve their service. For multi-property hotel chains, the platform offers a centralised way to manage all locations with ease.
Flexible and customisable, HiJiffy fits the needs of any hotel, making it a reliable solution for delivering great service and staying ahead in today’s competitive hospitality landscape.
HiJiffy’s technology makes life easier for your team, especially with its practical multi-property function. Here’s how it helps:
HiJiffy delivers real results you can count on. Just ask Lake District Hotels – they saw a 70% drop in calls and higher booking rates after using our multi-property management software. It’s a smart solution that saves time for your team and boosts bookings for your business.
Keeping track of multiple hotels can get overwhelming fast. That’s where multi-property management systems come in – they bring structure and improve day-to-day efficiency. At the same time, clear and centralised guest communication is key to creating a better guest experience and building a strong brand.
HiJiffy offers a smart, simple platform designed to make managing multiple properties easier. Stay organised, keep your guests happy, and gain better visibility across your operations.
Ready to simplify your processes? Book a demo today and see how HiJiffy can help.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
