Luxury Hotels increase guest conversations by 47%
Main benefits of HiJiffy solutions for Luxury Hotels
Maximise profit across all steps of the guest journey, including an increase in the number of direct bookings, perfectly-timed room upgrade offers, and upselling opportunities.
Keep an overview of the efficiency of your teams and collect actionable insights to reduce operating costs by optimising processes.
Boost Guest Satisfaction
Increase the guest satisfaction score, improve customer retention, and receive a higher number of positive reviews and referrals by delivering memorable experiences and stellar customer service.
Improve Guest Experience
Surprise and delight your guest with an engaging experience. Exceed their expectations by providing customised and instant replies, and offering bookings through your guests’ favourite channels.
AI-powered solution for Luxury Hotels
Check what Luxury Hotels are saying on HotelTechReport
"Saving the customer journey"
HiJiffy was very easy to set-up starting with the most common customer queries and either directly answering the query or directing customers to the most relevant web pages. As we learn and grow we are constantly adding new answers to customer questions that we have never considered. This has reduced the pressure on our call centre & customer service teams to answer repetitive questions, freeing them for more complex queries. Since launch, we have prevented potential guests searching for their answer on an OTA website and generated a significant increase direct website revenue.
Exceptional service. User friendly extranet. Respond quickly to outstanding question. The training and introductory presentations were created well. Very happy with this product and team
"Essential asset to our digital communication"
HiJiffy solution is an essential asset to our digital communication landscape since it improved our time and quality of requests from clients. The results since the integration are almost instantaneous, reaching nowadays an 80% automation rate, and the team is quite keen on receiving feedback and improvements.
Bahia Principe Hotels & Resorts
Digital Guest Experience Manager
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