September 2020 – June 2021
How Finn Lough is solving 90% of the online queries in less than 7 minutes with HiJiffy's automated chatbot
7m
average resolution time
40,600+
conversations
90%
automation
82%
satisfaction
400+
CSAT replies
Profile
Finn Lough does things differently, with an emphasis on original design and unassuming service. They are committed to protecting the surroundings they occupy with sustainable practices and spaces that meld in. Considered luxury, is the perfect destination for those who know how precious their time is and how to spend it wisely.
Challenges
Finn Lough needed a solution that could help increase direct sales. They didn’t want to overload the team, in fact, they wanted to relieve them from repetitive tasks. They were also looking to keeping the costs modest or even decreasing them. These hoteliers needed a solution that could help them automate some tasks while keeping or increasing the quality of the service.
Solution
HiJiffy’s AI-Powered technology was utilized to transform Finn Lough’s sales and customer care. HiJiffy’s Booking Assistant work with an optimized compilation of personalized instant responses, AI-machine learning, designated decision trees, and availability in over 100 languages. HiJiffy’s Booking Assistant helped them to focus on increasing sales whilst enabling guests to have answers to their FAQs instantly and 24/7.
Review
“Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy’s personalisable chatbot we are able to get closer to our guests and to improve our overall hospitality service.”
Michael Beare
Director
Finn Lough
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