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MEWS integration with HiJiffy

Description

The integration between HiJiffy and Mews connects one of hospitality’s leading cloud platforms directly to HiJiffy’s guest communication tools. Hotels using Mews as their PMS or Booking Engine can automate guest communication, handle direct bookings through the chat, and manage upselling and check-in flows across the entire guest journey. With four distinct integration types available, the connection covers everything from the first website visit through to post-stay follow-up.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

More direct bookings through the chat

Guests can check availability, compare rooms and complete a reservation without leaving the conversation. Real-time pricing, room details and availability are pulled directly from Mews, and guests are redirected to the booking page with all parameters pre-filled.

Automated communication across the full guest journey

From pre-arrival reminders to in-stay support and post-stay review requests, campaigns are triggered automatically based on live reservation data from Mews, with no manual work required from the team.

Faster, easier check-in

Personalised Mews check-in links are sent automatically to guests via WhatsApp before arrival, encouraging online pre check-in and reducing queues at the front desk.

Automated upselling without added workload

Available add-ons such as late check-out, breakfast or parking are retrieved directly from Mews and presented to guests in the chat. When a guest confirms a purchase, the order is created and processed in Mews automatically.

AI handling the majority of guest queries

With AI managing around 80% of questions without staff involvement, front desk teams spend less time on routine enquiries and more time on guests who need direct support. Conversations are supported in over 130 languages.

HiJiffy is a Mews Preferred Partner

HiJiffy has been recognised by Mews as a Preferred Partner, making it a go-to guest communication solution for hotels running Mews as their PMS.

Guests Benefits

Book a room directly from the chat

Guests can search for availability, view room options with photos and pricing, and move straight to booking without switching channels.

Personalised check-in link via WhatsApp

Each guest receives their own Mews check-in link automatically, allowing them to complete pre check-in from their phone before arrival.

Easy access to services and add-ons

Guests can browse and purchase extras such as breakfast, parking or late check-out directly in the chatbot, at any point during their stay.

Support in their own language

With conversations handled in over 130 languages, guests can get help and information in the language they are most comfortable with.

Faster responses, any time

Queries are answered promptly through familiar messaging channels such as WhatsApp, without guests needing to call or visit reception.

How the Integration works?

The Mews integration with HiJiffy covers four connected areas:

1. Booking Engine

A guest opens the chat on the hotel website and asks about room availability for specific dates and guest numbers.
HiJiffy queries Mews in real time and displays available rooms in a carousel, including descriptions and pricing.
The guest selects a room and is redirected to the Mews booking page with all details pre-filled, ready to confirm and pay securely.

2. Property Management System (PMS)

Live reservation data from Mews feeds into HiJiffy’s Campaign Manager.
Automated messages are triggered at key moments, including pre-arrival reminders, check-in instructions, in-stay support and post-stay review requests.
During the stay, guests can make requests and ask questions through WhatsApp, with AI handling the majority of interactions automatically.

3. Digital Check-In

HiJiffy retrieves each guest’s personalised Mews check-in link in real time.
The link is sent automatically to the guest via WhatsApp ahead of arrival.
If a link is not yet active, the system sends a fallback message automatically.
Setup is handled through a pre-configured Mews plugin, requiring no additional configuration from the hotel team.

4. Upsell

HiJiffy connects to the upsell products available in Mews and retrieves current add-on options such as late check-out, breakfast or parking.
These options are presented to guests directly in the chatbot.
When a guest confirms a purchase, the order is created and processed in Mews automatically, with no manual steps required from staff.

About Mews

Mews is a cloud-based hospitality platform and market leader in property management technology. Its suite of tools covers operations, reservations, payments, point of sale and portfolio management, making it a comprehensive solution for properties of all types and sizes. With offices across Europe, Australia and beyond, Mews serves hotels worldwide and is available on the Mews Marketplace, where the HiJiffy integration can be activated directly.

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