MEWS integration with HiJiffy

HiJiffy is now integrated with MEWS, which means that hotels using MEWS as their Property Management System (PMS) or as their Booking Engine now have instant access on the MEWS Marketplace to an all-in-one communication platform that automatically answers common customer requests, helps increasing sales on direct channels and decreases contacts response time.

MEWS is a cloud-based property management software that helps hotels and hostels automate their operations so they can focus on their guests, servicing worldwide with offices in Paris, London, Barcelona, Sydney, Amsterdam, Munich, and Prague.

With HiJiffy’s chatbot directly connected to MEWS, hotels can boost the conversion rate by increasing the interaction with users on the website or other instant communication channels such as WhatsApp and Facebook Messenger through a powerful AI-solution that is able to reply to more than 120 different hospitality topics, make real-time quotation, show availability or even cancel or change reservations.

>See Also: The hotel customer journey – what it looks like

Hotels using the integration between MEWS and HiJiffy can now easily improve the customer journey, in several phases of the guest journey.

• Consideration phase: Hotels can increase their direct bookings through the possibility of booking a room inside the chat widget, which makes simpler for mobile and desktop users buy their room with instant quotations, photos of their chosen rooms, or even just reply to the questions about topics such as the amenities that the hotel as to provide, the near attractions, etc. The payment continues to be secure due to being concluded inside the MEWS reservation system;
• Pre-stay: Hotels can now send SMS with information about the check-in and guests have the possibility to change the dates of a reservation or even cancel it. At this stage, it’s also possible to book services or even send requests such as a room upgrade or a change in the bed type of the room;
• During-stay: Guests can book services during their stay through their favorite messaging app, and tasks will be automatically created in MEWS to the right team in the hotel.
• Post-stay: Hotels can send check-out SMS, asking for a review in the different platforms such as TripAdvisor or event just trying to get feedback about the stay.

>See Also: How HiJiffy makes your customer care efficient

Main advantages of the integration between MEWS and HiJiffy:

• Know exactly how much a room will cost for a specific date, for a certain number of people and how the price differentiate depending on the ages of the guests (if adults and children have different prices). Is also possible to change the dates from a reservation or even cancel it;
• Possibility of getting and leverage Guest Data (GDPR compliance) and transfer it directly to the PMS of the hotel. For example, the guest can now request to change the type of bed;
• Show all available rooms with the characteristics that the guests are looking for and/or rates to help boost the upselling of superior products.
• Allowing the utilization of promo codes from loyal customers;
• After presenting the price, provide customers with a link to click to make the booking easier. The payment of the reservation is made in the MEWS distributor, to ensure security to the guest.
• Send SMS on the check-in and/or check-out asking for feedback about the stay or to request a review in some platform (e.g. an OTA or TripAdvisor).

‍

‍