You can now access Expedia Group messages in the HiJiffy Console π
Mews hospitality cloud is an innovative platform, market leader in the hospitality sector. Mews has several modules available and intends to have a solution for each of the hotel needs: operations, booking, payments, portfolio management, point of sale and others. Mews has offices in Paris, London, Barcelona, Sydney, Amsterdam, Munich, and Prague and services clients worldwide and is adaptable to all property types.
HiJiffy’s integration with Mews is a double one, meant to enhance the guest journey in different moments. Hotels using MEWS as their Property Management System (PMS) or as their Booking Engine now have instant access on the MEWS Marketplace to an all-in-one communication platform that automatically answers common customer requests, helps increasing sales on direct channels and decreases contacts response time.
HiJiffy has two different integrations with Mews:
Through the integration between HiJiffy and Mews, the visitor experiences a seamless accommodation search, directly on the hotel’s website. Visitors can engage with HiJiffy’s chatbot to inquire about room availability for specific dates and guest numbers.
The integration with the Booking Engine allows HiJiffy to showcase available rooms in a carousel, showcasing descriptions and pricing details. Subsequently, the client can proceed to the booking engine page, where the parameters are pre-filled, to effortlessly complete the reservation.
Hotels can, this way, boost the conversion rate by increasing the interaction with users on the website or other instant communication channels such as WhatsApp and Facebook Messenger through a powerful AI-solution that is able to reply to more than 120 different hospitality topics, make real-time quotation, show availability or even cancel or change reservations.
Through the integration of Mews and HiJiffy, hoteliers can ensure support for their guests during the Arrival phase as well as throughout their stay. HiJiffy’s console allows the setup of campaigns to remind guests of their arrival date, check-in procedures, hotel amenities, and more.
During the in-stay phase, conversations happen mainly through WhatsApp, enhancing the overall guest experience by ensuring prompt responses to any inquiries. With the aid of AI, approximately 80% of all questions are answered without the need for staff intervention, increasing efficiency and improving the experience, as conversations can be conducted in over 130 languages.
HiJiffy was recognized by Mews as a Preferred Partner, and is now a main provider for hotels using Mews as their PMS! Do you have Mews and your searching a Guest Communications Hub provider? Contact us!