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MEWS integration with HiJiffy

Description

The integration between HiJiffy and Mews connects one of hospitality’s leading cloud platforms directly to HiJiffy’s guest communication tools. Hotels using Mews as their PMS or Booking Engine can automate guest communication, handle direct bookings through the chat, and manage upselling, check-in flows and maintenance requests across the entire guest journey. With five distinct integration types available, the connection covers everything from the first website visit through to post-stay follow-up.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

More direct bookings through the chat

Guests can check live availability, browse room options with images and descriptions, and move straight to a pre-filled booking page, all without leaving the conversation. Real-time pricing and availability are pulled directly from Mews.

Automated communication across the full guest journey

Thanks to advanced event-based technology, HiJiffy is updated the moment a reservation is made, changed or cancelled in Mews. This keeps campaigns accurate and ensures the right message reaches the right guest at exactly the right moment, from booking confirmation through to post-stay follow-up.

Faster, easier check-in and check-out

Personalised Mews check-in and check-out links are sent automatically to guests via WhatsApp. The system validates each link in real time and sends a fallback message if a link is not yet active, reducing queues and front desk workload without any manual steps.

Automated upselling without added workload

Available add-ons such as late check-out, breakfast, parking, a bottle of champagne or other in-room extras are retrieved directly from Mews and presented to guests in the chat. When a guest confirms a purchase, the order is created and processed in Mews automatically, updating their bill and reservation instantly. The integration also supports the delivery of digital keys for a fully keyless stay.

Maintenance and room service requests handled instantly

When a guest submits a maintenance or room service request through the chat, HiJiffy alerts the relevant team through Flexkeeping straight away. Requests are digitised, response times improve and staff always know what is needed and when.

AI handling the majority of guest queries

With AI managing around 80% of questions without staff involvement, front desk teams spend less time on routine enquiries and more time on guests who need direct support. Conversations are supported in over 130 languages.

Built for multi-property groups

The integration supports complex setups, including routing guests to different digital assistants based on their room location or which floor they are on, making it straightforward to manage at scale across multiple properties.

HiJiffy is a Mews Preferred Partner

HiJiffy has been recognised by Mews as a Preferred Partner, making it a go-to guest communication solution for hotels running Mews as their PMS.

Guests Benefits

Book a room directly from the chat

Guests can search for availability, view room options with photos and pricing, and move straight to booking without switching channels or re-entering their details.

Skip the queue at check-in and check-out

Each guest receives their own personalised Mews check-in or check-out link automatically, allowing them to complete the process from their phone before they even reach the lobby. No queuing, no waiting at the front desk.

Easy access to services and add-ons

Guests can browse and purchase extras such as breakfast, parking, late check-out, a bottle of champagne or in-room services directly in the chatbot, at any point during their stay.

A truly keyless stay

With digital key support built into the upsell flow, guests can access everything they need from their phone, without stopping at reception.

Instant help with maintenance and room requests

Guests can report an issue or request a service through a simple form in the chat, with the hotel team notified straight away through Flexkeeping.

Support in their own language

With conversations handled in over 130 languages, guests can get help and information in the language they are most comfortable with.

Faster responses, any time

Queries are answered promptly through familiar messaging channels such as WhatsApp, without guests needing to call or visit reception.

How the Integration works?

The Mews integration with HiJiffy covers five connected areas:

1. Booking Engine

  1. A guest opens the chat on the hotel website and asks about room availability for specific dates and guest numbers.
  2. HiJiffy queries Mews in real time and displays available rooms in a carousel, including images, descriptions and pricing.
  3. The guest selects a room and is redirected to the Mews booking page with all details pre-filled, ready to confirm and pay securely.

2. Property Management System (PMS)

  1. Live reservation data from Mews feeds into HiJiffy’s Campaign Manager using event-based technology, so any reservation change or cancellation is reflected instantly.
  2. Automated messages are triggered at key moments, including pre-arrival reminders, check-in instructions, in-stay support and post-stay review requests.
  3. During the stay, guests can make requests and ask questions through WhatsApp, with AI handling the majority of interactions automatically.

3. Digital Check-In and Check-Out

  1. HiJiffy retrieves each guest’s personalised Mews check-in or check-out link in real time.
  2. The link is sent automatically to the guest via WhatsApp at the appropriate moment.
  3. The system validates each link before sending. If a link is not yet active, a fallback message is sent automatically.
  4. Setup is handled through a pre-configured Mews plugin, requiring no additional configuration from the hotel team.

4. Upsell

  1. HiJiffy connects to the upsell products available in Mews and retrieves current add-on options such as late check-out, breakfast, parking, a bottle of champagne or other in-room extras.
  2. These options are presented to guests directly in the chatbot at the most relevant moments during their stay.
  3. When a guest confirms a purchase, the order is created and processed in Mews automatically, with the guest’s bill and reservation updated instantly and no manual steps required from staff.
  4. The integration also supports the delivery of digital keys, giving guests a fully keyless experience from check-in through to departure.

5. Maintenance and Room Service (via Flexkeeping)

  1. A guest submits a maintenance or room service request through a simple form in the chat.
  2. HiJiffy sends an instant alert to the relevant hotel team via Flexkeeping.
  3. Staff receive the notification straight away, allowing them to respond and resolve the request without delay.
  4. With 24/7 availability, guests can submit requests at any time, ensuring issues are logged and acted on regardless of the hour.

About Mews

Mews is a cloud-based hospitality platform and market leader in property management technology. Its suite of tools covers operations, reservations, payments, point of sale and portfolio management, making it a comprehensive solution for properties of all types and sizes. With offices in Amsterdam, London, Paris, Barcelona, Prague, Munich, Sydney and beyond, Mews serves hotels worldwide. The HiJiffy integration is available directly through the Mews Marketplace.

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