Hotel Intelligence
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The power of Intelligence for Hospitality
Automation
Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction
All-in-one Communication
Centralised inbox for all communication channels
Metrics & Reports
Knowledge base centre to retrieve guest data and feedback
Increase sales
Management tools to optimise your selling opportunities
Automation
All-in-one Communication
Metrics & Reports
Increase sales
Hotel Intelligence: FAQ
Why is hotel intelligence important in the hospitality industry?
The hotel industry is highly competitive. It is likely there are dozens of other hotels in close proximity to your own. How do you set your hotel apart, to ensure that customers choose your establishment over that of your competition? You can offer amazing facilities, hire the best chefs for your restaurant, and ensure your staff is highly trained, but other hotels in the area will make similar efforts. To truly gain an advantage, hotel managers need some meaningful insights in order to make improvements and offer the best services, all at a competitive price, without adversely affecting revenue. That is why hotel intelligence is vital within the hospitality industry.
What type of hotel intelligence is out there?
There are many different hotel intelligence tools available. Investing time into researching them is important, not just to determine which systems get the best reviews, or offer the most for your money, but also because each system will offer something slightly different. The key to choosing hotel intelligence software is picking the product that is best suited to your own hotel. For example, some will be most appropriate for large chains with multiple locations while others will be tailored towards the needs of smaller independent hotels.
What are the benefits of using hotel intelligence?
The benefits of using hotel intelligence will differ from hotel to hotel, but some benefits are useful across the board:
Taking out the guesswork from your pricing structure
By gathering and collating data using hotel intelligence, you can compare room rates with your competitors and optimize your pricing. Based not only on this data but also on supply and demand which can be forecast using the hotel intelligence data. In essence, hotel intelligence goes a long way toward eliminating guesswork. You can make accurate predictions, and act accordingly.
Saving time and effort
Hotel intelligence should be able to generate clear reports showing the facts you need to take action. No more scrutinizing complicated spreadsheets for the information you need.
Making the right choice when selecting new partnerships
Additionally, hotel intelligence can be used to determine the best third-party businesses to partner with. A partnership with a complementary business, such as a taxi company, or an excursion operator can be beneficial if done right, but detrimental if you fail to choose the right partner and your guests are let down by a business you have recommended to them.
What are the biggest challenges of implementing hotel intelligence?
Perhaps the biggest challenge with implementing hotel intelligence is ensuring that your hotel intelligence software is properly integrated with your existing systems, in order to get all the data the system needs to be most useful. Also, the quality of the data in your system will determine the quality of intelligence generated in your reports. You should look for solutions that are able to do the most laborsome tasks for you, ideally powered by Artificial Intelligence.
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Virtual Concierge
Continuous support throughout the guest’s stay.
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A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest’s experience.
Why HiJiffy?
Check what over 1,600 hotels are saying
Bahia Principe Hotels & Resorts
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what’s most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest’s satisfaction.
Roberto Martin
Digital Guest Experience Manager
Baobab Suites
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy’s assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.
Eva Bascones
Sales Director
Finn Lough
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy’s personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.
Michael Beare
Director
Bahia Principe Hotels & Resorts
Roberto Martin
Digital Guest Experience Manager
Baobab Suites
Eva Bascones
Sales Director
Finn Lough
Michael Beare
Director
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