Hotel Intelligence

Customer experience managed in one place

Centralise, automate and measure your customer care and communications in a single powerful platform.

Console header hotel intelligence

The power of Intelligence for Hospitality

Manage and reply hotel intelligence

Manage and reply to conversations

Centralise ticketing system

Ticketing system hotel intelligence

Analyse results and metrics

Metrics hotel intelligence

How would it look like for you?

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Console Features

Unified omnichannel inbox

A one-stop solution for streamlining messages from the website chat and different social media and messaging apps, such as WhatsApp, Facebook Messenger, Instagram, Telegram, WeChat, Google My Business, as well as SMS and email.

Performance reports

Find opportunities for optimisation by easily accessing and browsing data, including conversion rate, number of conversations, automation rate, number of direct bookings, and CSAT score.

Assigning agents

Manage and distribute tasks across your team with one click.

User profile customisation

Add tags and notes to user profiles for segmentation and personalisation purposes.

Clear inbox tabs navigation

Jump directly to messages that need your attention thanks to intuitive tabs in the inbox.

Canned responses

Save time answering personalised questions by using pre-filled responses.

Integrated centralised ticketing system

Track the progress of any inquiry from start to close.

Individual agent metrics

Manage and support your team better thanks to insights into individual agents’ performance.

Sentiment analysis

Get an emoji representing the sentiment in each conversation to prioritise them accordingly.

Inbox messages prioritisation

Set a priority for individual conversations to communicate urgency to the rest of your team.

Automated translations

Automatic translation into 130+ languages to remove language barriers.

Conversation filters

Filter conversations per channel, type of request, and more.

Set a schedule by property

Define individual schedules for each property to adjust automation accordingly.

Prompts for FAQ answers improvement

The Console will identify and bring to your attention FAQs answers that require new or further development.

Hotel Intelligence: FAQ

The hotel industry is highly competitive. It is likely there are dozens of other hotels in close proximity to your own. How do you set your hotel apart, to ensure that customers choose your establishment over that of your competition? You can offer amazing facilities, hire the best chefs for your restaurant, and ensure your staff is highly trained, but other hotels in the area will make similar efforts. To truly gain an advantage, hotel managers need some meaningful insights in order to make improvements and offer the best services, all at a competitive price, without adversely affecting revenue. That is why hotel intelligence is vital within the hospitality industry.

There are many different hotel intelligence tools available. Investing time into researching them is important, not just to determine which systems get the best reviews, or offer the most for your money, but also because each system will offer something slightly different. The key to choosing hotel intelligence software is picking the product that is best suited to your own hotel. For example, some will be most appropriate for large chains with multiple locations while others will be tailored towards the needs of smaller independent hotels.

The benefits of using hotel intelligence will differ from hotel to hotel, but some benefits are useful across the board:

Taking out the guesswork from your pricing structure

By gathering and collating data using hotel intelligence, you can compare room rates with your competitors and optimize your pricing. Based not only on this data but also on supply and demand which can be forecast using the hotel intelligence data. In essence, hotel intelligence goes a long way toward eliminating guesswork. You can make accurate predictions, and act accordingly. 

Saving time and effort 

Hotel intelligence should be able to generate clear reports showing the facts you need to take action. No more scrutinizing complicated spreadsheets for the information you need. 

Making the right choice when selecting new partnerships

Additionally, hotel intelligence can be used to determine the best third-party businesses to partner with. A partnership with a complementary business, such as a taxi company, or an excursion operator can be beneficial if done right, but detrimental if you fail to choose the right partner and your guests are let down by a business you have recommended to them. 

Perhaps the biggest challenge with implementing hotel intelligence is ensuring that your hotel intelligence software is properly integrated with your existing systems, in order to get all the data the system needs to be most useful. Also, the quality of the data in your system will determine the quality of intelligence generated in your reports. You should look for solutions that are able to do the most laborsome tasks for you, ideally powered by Artificial Intelligence.

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue