Hotel Intelligence
Customer experience managed in one place
Centralize, automate and measure your customer care and communications in a single powerful platform.
The power of Intelligence for Hospitality
Manage and reply to conversations
Streamline messages from all your communication channels into a unified inbox. Assign agents, add notes and tags to guests’ user profiles, and remove language barriers thanks to automatic translations.
Centralize ticketing system
Keep a clear overview of all customer queries. Navigate through status tabs to track ticket progression, manage them with one click, and reply directly to messages.
Analyze results and metrics
Access reports and metrics easily to see how the chatbot is helping your manage guest queries. Use smart insights to improve your customer care, optimize your teamwork and boost productivity.
Console Features
Unified Omnichannel Inbox
Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation
Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents
Manage and distribute tasks across your team with one click.
Canned Responses
Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations
Add tags and notes to user profiles for segmentation and personalization.
Integrated centralized ticketing system
Track progress of any inquiries, from start to close.
Reports and global metrics
Use easily accessible data to find opportunities for optimization.
Team metrics
Manage and support your team better taking using team and individual insights.
Hotel Intelligence: FAQ
Why is hotel intelligence important in the hospitality industry?
The hotel industry is highly competitive. It is likely there are dozens of other hotels in close proximity to your own. How do you set your hotel apart, to ensure that customers choose your establishment over that of your competition? You can offer amazing facilities, hire the best chefs for your restaurant, and ensure your staff is highly trained, but other hotels in the area will make similar efforts. To truly gain an advantage, hotel managers need some meaningful insights in order to make improvements and offer the best services, all at a competitive price, without adversely affecting revenue. That is why hotel intelligence is vital within the hospitality industry.
What type of hotel intelligence is out there?
There are many different hotel intelligence tools available. Investing time into researching them is important, not just to determine which systems get the best reviews, or offer the most for your money, but also because each system will offer something slightly different. The key to choosing hotel intelligence software is picking the product that is best suited to your own hotel. For example, some will be most appropriate for large chains with multiple locations while others will be tailored towards the needs of smaller independent hotels.
What are the benefits of using hotel intelligence?
The benefits of using hotel intelligence will differ from hotel to hotel, but some benefits are useful across the board:
Taking out the guesswork from your pricing structure
By gathering and collating data using hotel intelligence, you can compare room rates with your competitors and optimize your pricing. Based not only on this data but also on supply and demand which can be forecast using the hotel intelligence data. In essence, hotel intelligence goes a long way toward eliminating guesswork. You can make accurate predictions, and act accordingly.
Saving time and effort
Hotel intelligence should be able to generate clear reports showing the facts you need to take action. No more scrutinizing complicated spreadsheets for the information you need.
Making the right choice when selecting new partnerships
Additionally, hotel intelligence can be used to determine the best third-party businesses to partner with. A partnership with a complementary business, such as a taxi company, or an excursion operator can be beneficial if done right, but detrimental if you fail to choose the right partner and your guests are let down by a business you have recommended to them.
What are the biggest challenges of implementing hotel intelligence?
Perhaps the biggest challenge with implementing hotel intelligence is ensuring that your hotel intelligence software is properly integrated with your existing systems, in order to get all the data the system needs to be most useful. Also, the quality of the data in your system will determine the quality of intelligence generated in your reports. You should look for solutions that are able to do the most laborsome tasks for you, ideally powered by Artificial Intelligence.
