Hospitality Chatbot

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.

The power of Chatbots in the Hospitality Industry

Omnichannel solution

Quick to install and easy to use

Customise your communication

How would it look like for you?

Let us show you.

Hospitality Chatbot Booking Assistant Features

AI agent for FAQs and direct bookings

AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload

Behavioural marketing campaigns

Push personalised messages according to specific pages on the website and interactions in the user journey.

Smooth handover to human agents

A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.

Request a quote

Travellers can request a personalised quote for their stay.

Widget personalisation

Customise the chatbot interface accordingly to your hotel’s brand guidelines.

Email to chatbot automation

Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.

Click to call

Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.

Price comparison

Activate the possibility to display the price comparison range of your rooms across various platforms.

Streamlined inbox for all your channels

Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat,, WhatsApp, SMS and email.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

CSAT score metrics

Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

Customised automated workflows

Customise workflows that are triggered throughout the booking process.

Chatbots for Hospitality: FAQs

Chatbots in the hospitality industry are deployed to mimic meaningful interactions with the guest, through AI powered technology, that a real employee or assistant usually mimics. Hospitality chatbots, in the majority of the situations, works as the digital customer-service agent who will:

  • Respond to all guest queries in seconds
  • Provide a tailored and personalised assistant
  • Maximise upselling opportunities for the hotel.

Chatbots respond by understanding, interpreting, analysing customer interactions and, in the end, providing the answers to all the guest queries. Chatbots in the hospitality industry can be integrated into multiple social media platforms used by guests, such as WhatsApp, Facebook, E-mail, etc.

Multiple advantages come with the use of chatbots in the hospitality industry and here are some of the main advantages and benefits for hoteliers:

  • Increase revenue (direct booking and upselling)

The increase in the revenue of the hospitality industry is one of the significant factors behind the increasing use of chatbots. The AI powered chatbots allow guests to get fast answers and make a decision. As a result, chatbots for hospitality also persuade guests to buy additional services through tailored marketing campaigns. 

  • Increase efficiency and improve internal processes

Chatbots for the hospitality industry increase efficiency by preventing chaos and confusion among the employees and faster customer query solutions. For example, when a guest asks about the price for different rooms, staff or receptionists may not remember all the information. However, the chatbot will answer quickly with the help of pre-stored data. 

  • Overcome lack of staff

Hospitality is a labour-intensive industry and oftentimes hotels face a staff shortage. Chatbots in the hospitality industry help overcome this problem by automating boring and repetitive front-office tasks.

  • Create better and more personalised guest experiences

Hospitality chatbots create better customer experiences with precise information and quickness addressing guest queries. These chatbots use high-tech techniques to improve services in the hospitality industry, preventing chaos and confusion.

No, not at all. 

Not only is it a quick process, but also quite easy to implement. While many hotels think implementing a hospitality chatbot is challenging, it is not the reality as they are effortless to execute. 

It is all about integrations and the capability of integrating with the various different systems the hotels are already using. It can be integrated with the existing CRM (customer relationship management) tool, Property Management System (PMS), Booking Engine, and Housekeeping systems.

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue