Hospitality Chatbot
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of Chatbots in the Hospitality Industry
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels to provide a better overview and coordination of all traveler’s demands.
Customise your communication
Make it yours. HiJiffy’s booking assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your booking assistant to fit your brand.
Booking Assistant Features
Direct Booking AI agent
An artificially intelligent virtual assistant that guides users through the booking request.
Booking Recovery Campaigns
Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns
Push personalized messages on the website according to the specific page the user is visiting.
Email to Chatbot Automation
Automate your email point of contact by offering a chatbot solution to solve their queries instantly.
Smooth handover to human agents
When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call
Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification
Understand better the travellers and identify the potential customers that can generate higher revenue.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various different platforms.
Interface personalization
Customize the chatbot interface accordingly to your hotel’s brand guidelines.
Chatbots for Hospitality: FAQs
What is an hospitality chatbot?
Chatbots in the hospitality industry are deployed to mimic meaningful interactions with the guest, through AI powered technology, that a real employee or assistant usually mimics. Hospitality chatbots, in the majority of the situations, works as the digital customer-service agent who will:
- Respond to all guest queries in seconds
- Provide a tailored and personalised assistant
- Maximise upselling opportunities for the hotel.
How does a hospitality chatbot work?
Chatbots respond by understanding, interpreting, analysing customer interactions and, in the end, providing the answers to all the guest queries. Chatbots in the hospitality industry can be integrated into multiple social media platforms used by guests, such as WhatsApp, Facebook, E-mail, etc.
What are the main advantages of implementing a specialised chatbot for hospitality?
Multiple advantages come with the use of chatbots in the hospitality industry and here are some of the main advantages and benefits for hoteliers:
- Increase revenue (direct booking and upselling)
The increase in the revenue of the hospitality industry is one of the significant factors behind the increasing use of chatbots. The AI powered chatbots allow guests to get fast answers and make a decision. As a result, chatbots for hospitality also persuade guests to buy additional services through tailored marketing campaigns.
- Increase efficiency and improve internal processes
Chatbots for the hospitality industry increase efficiency by preventing chaos and confusion among the employees and faster customer query solutions. For example, when a guest asks about the price for different rooms, staff or receptionists may not remember all the information. However, the chatbot will answer quickly with the help of pre-stored data.
- Overcome lack of staff
Hospitality is a labour-intensive industry and oftentimes hotels face a staff shortage. Chatbots in the hospitality industry help overcome this problem by automating boring and repetitive front-office tasks.
- Create better and more personalised guest experiences
Hospitality chatbots create better customer experiences with precise information and quickness addressing guest queries. These chatbots use high-tech techniques to improve services in the hospitality industry, preventing chaos and confusion.
Is it difficult to implement a hospitality chatbot solution?
No, not at all.
Not only is it a quick process, but also quite easy to implement. While many hotels think implementing a hospitality chatbot is challenging, it is not the reality as they are effortless to execute.
It is all about integrations and the capability of integrating with the various different systems the hotels are already using. It can be integrated with the existing CRM (customer relationship management) tool, Property Management System (PMS), Booking Engine, and Housekeeping systems.
