Hospitality Chatbot

Connecting

Hotels

with travelers

Join +1,600 hotels using HiJiffy's chatbot for hospitality to take a step forward into the future of the industry.

Connecting travelers with their favourite hotels
Bahia Principe
Marriot
Accor
Pestana
Finnlough
Sun Syam

The power of Chatbots in Hospitality Industry

Automation

Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Chatbots for Hospitality: FAQs

What is an hospitality chatbot?

Chatbots in the hospitality industry are deployed to mimic meaningful interactions with the guest, through AI powered technology, that a real employee or assistant usually mimics. Hospitality chatbots, in the majority of the situations, works as the digital customer-service agent who will:

  • Respond to all guest queries in seconds
  • Provide a tailored and personalised assistant
  • Maximise upselling opportunities for the hotel.

How does a hospitality chatbot work?

Chatbots respond by understanding, interpreting, analysing customer interactions and, in the end, providing the answers to all the guest queries. Chatbots in the hospitality industry can be integrated into multiple social media platforms used by guests, such as WhatsApp, Facebook, E-mail, etc.

What are the main advantages of implementing a specialised chatbot for hospitality?

Multiple advantages come with the use of chatbots in the hospitality industry and here are some of the main advantages and benefits for hoteliers:

  • Increase revenue (direct booking and upselling)

The increase in the revenue of the hospitality industry is one of the significant factors behind the increasing use of chatbots. The AI powered chatbots allow guests to get fast answers and make a decision. As a result, chatbots for hospitality also persuade guests to buy additional services through tailored marketing campaigns. 

  • Increase efficiency and improve internal processes

Chatbots for the hospitality industry increase efficiency by preventing chaos and confusion among the employees and faster customer query solutions. For example, when a guest asks about the price for different rooms, staff or receptionists may not remember all the information. However, the chatbot will answer quickly with the help of pre-stored data. 

  • Overcome lack of staff

Hospitality is a labour-intensive industry and oftentimes hotels face a staff shortage. Chatbots in the hospitality industry help overcome this problem by automating boring and repetitive front-office tasks.

  • Create better and more personalised guest experiences

Hospitality chatbots create better customer experiences with precise information and quickness addressing guest queries. These chatbots use high-tech techniques to improve services in the hospitality industry, preventing chaos and confusion.

Is it difficult to implement a hospitality chatbot solution?

No, not at all. 

Not only is it a quick process, but also quite easy to implement. While many hotels think implementing a hospitality chatbot is challenging, it is not the reality as they are effortless to execute. 

It is all about integrations and the capability of integrating with the various different systems the hotels are already using. It can be integrated with the existing CRM (customer relationship management) tool, Property Management System (PMS), Booking Engine, and Housekeeping systems.

Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin
Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones
Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.

Michael Beare
Director

Quick installations.  No delays.

HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.

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