Google Chatbot for Hotels
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's hospitality chatbot for Google to take a step forward into the future of guest messaging.
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's hospitality chatbot for Google to take a step forward into the future of guest messaging.
Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction
Centralised inbox for all communication channels
Knowledge base centre to retrieve guest data and feedback
Management tools to optimise your selling opportunities
A Google chatbot is an AI-powered conversational solution that communicates with guests in an automated way through the Google My Business channel. The use of a conversation bot for Google chat in an industry where human correspondence was previously imperative has given birth to a whole new era in guest management, helping hoteliers provide a more customised experience for each client.
A Google chatbot can be accessed through the Google maps feature or an organic Google search. The conversation takes place through the Google messaging surface on an android or iOS device.
When a potential customer clicks on the chat icon, they start messaging with a digital front-office agent that represents the hotel. Then, when a customer opens the chat box, they are usually greeted with an automated message system and then can proceed with their specific queries.
Hotel chatbots can be of two types, AI-based and rule-based. Rule-based chatbots are very basic and usually operate around if/else questions. Compared to them, AI chatbots are much more sophisticated because they can understand written communications and complex languages. That's the case of HiJiffy's Google Chatbot, the most powerful AI-powered solution for the hospitality industry.
The primary benefits and problem-solving qualities of chatbots when it comes to the hotel business are:
Apart from the problem-solving abilities, HiJiffy's Google My Business Chatbot includes several features that can increase hotel revenue:
Since chatbots can have many features, it can become a bit difficult for hoteliers to understand what kind of functionalities can lead to better results. To make it easier, below there's some key features that all hotels must consider before setting up a Google My Business chatbot:
Increase direct bookings and automate tasks with a human touch.
Allow guests to book anytime and anywhere
HiJiffy’s AI-powered conversational virtual agent is an omnichannel solution available to provide instant replies, streamline queries and perform bookings wherever your guests are.
Continuous support throughout the guest's stay.
Boost your guest’s satisfaction and upselling opportunities
A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest's experience.
Check what over 1,600 hotels are saying
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.
HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.
Connect with travelers today and increase your booking opportunities.
Join the new era of hospitality