Concierge Software for Hotels
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's Concierge Software for Hotels to take a step forward into the future of hospitality.
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's Concierge Software for Hotels to take a step forward into the future of hospitality.
Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction
Centralised inbox for all communication channels
Knowledge base centre to retrieve guest data and feedback
Management tools to optimise your selling opportunities
As the number of guests at a hotel scales dramatically, it becomes quite difficult for the front desk and concierge services to coordinate and efficiently meet all the guests’ requests and needs. This is where concierge software solutions come into play.
The hotel concierge system helps by automating various redundant tasks enabling front-desk and concierge employees to be able to register requests and deploy solutions drastically faster. It serves as a singular location for all guest requests and communication to be registered. Common requests such as sightseeing information or hotel services can be automatically handled by the software with no need for hotel employee intervention at all.
A concierge is a job that requires an extremely well-educated, well-spoken, and professional individual. The job will deservingly demand a decent salary and it can hence become quite expensive for a hotel to maintain a concierge.
A virtual concierge is a cost-effective solution to this problem. A virtual concierge, also commonly referred to as a digital concierge, is a guest-facing technology that is backed by powerful AI that provides assistance to hotel guests.
Also, when online reviews or customer feedback indicate a dip in hotel performance, it may be indicative of the hotel being overburdened by too many guests. This is the right time to consider concierge software solutions as they can help you deliver better, more efficient, and more personalized services to your guests. Redundant and repetitive tasks being automated ensures that hotel staff is able to resolve customer requests as fast as possible.
A record of requests for all reservations, transportation, packages, wake-up calls, lost & found, and any other service are maintained as well as documentation on whether the request was resolved or not.
The hotel concierge system provides services for shared calendars, reminders, and internal notes to ensure that guests’ requests are being relayed to the most relevant service team. For example, if a guest makes a request for more towels, this must be quickly relayed from the front desk to the room service team.
By maintaining a huge database on the most common issues guests faced and how quickly they were resolved, the software provides valuable information on what services guests are most commonly requesting. The hotel can then arrange for such services to be automatically provided without the need for guest complaints. They can also automate solutions for common tasks to provide quicker service.
Information, times, dates, and locations for events or activities are all maintained on the platform. This allows the concierge to offer real-time information by phone or in person, just by looking at the information on the software platform, eliminating waiting time for the guest.
As we navigate through these new COVID restricted times, creating contact-less customer services as far as possible is highly in demand. Concierge software allows customers to book activities and register requests without having to go to the hotel lobby. Guests can view all events organized by your hotel through your website and book services directly through the app or connect with the concierge through the phone.
HiJiffy provides a hotel virtual concierge that is available to your guests 24/7 from prior to their stay right until departure. Its services allow guests to check-in, checkout, make requests for personalised services, and much more all from their mobile phones. It serves as a platform for you to communicate with your guests and service their needs throughout their stay, making their experience as pleasant and hassle-free as possible.
The AI-backed concierge solution is tailored around connecting with guests at all points during their visit via whatever communication platform is most comfortable for them. Options are arranged for communication via text, call, WhatsApp, or whatever other platforms the customer prefers. Hotels can make the most out of previously recorded guests’ preferences and requests and automatically offer exclusive and personalised services. Integration with the traditional hotel PMS system allows all data to be directly recorded in their PMS to improve customer experience and make employee tasks easier.
Increase direct bookings and automate tasks with a human touch.
Allow guests to book anytime and anywhere
HiJiffy’s AI-powered conversational virtual agent is an omnichannel solution available to provide instant replies, streamline queries and perform bookings wherever your guests are.
Continuous support throughout the guest's stay.
Boost your guest’s satisfaction and upselling opportunities
A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest's experience.
Check what over 1,600 hotels are saying
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.
HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.
Connect with travelers today and increase your booking opportunities.
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