MEWS integration with HiJiffy

What is Mews?

Mews hospitality cloud is an innovative platform, market leader in the hospitality sector. Mews has several modules available and intends to have a solution for each of the hotel needs: operations, booking, payments, portfolio management, point of sale and others. Mews has offices in Paris, London, Barcelona, Sydney, Amsterdam, Munich, and Prague and services clients worldwide and is adaptable to all property types.

Mews Integration with HiJiffy

HiJiffy’s integration with Mews is a double one, meant to enhance the guest journey in different moments. Hotels using MEWS as their Property Management System (PMS) or as their Booking Engine now have instant access on the MEWS Marketplace to an all-in-one communication platform that automatically answers common customer requests, helps increasing sales on direct channels and decreases contacts response time.

How does it work?

HiJiffy has four different integrations with Mews:

1) Booking Engine

Through the integration between HiJiffy and Mews, the visitor experiences a seamless accommodation search, directly on the hotel’s website. Visitors can engage with HiJiffy’s chatbot to inquire about room availability for specific dates and guest numbers.

The integration with the Booking Engine allows HiJiffy to showcase available rooms in a carousel, showcasing descriptions and pricing details. Subsequently, the client can proceed to the booking engine page, where the parameters are pre-filled, to effortlessly complete the reservation.

Hotels can, this way, boost the conversion rate by increasing the interaction with users on the website or other instant communication channels such as WhatsApp and Facebook Messenger through a powerful AI-solution that is able to reply to more than 120 different hospitality topics, make real-time quotation, show availability or even cancel or change reservations.

2) Property Management System (PMS)

Through the integration of Mews and HiJiffy, hoteliers can ensure support for their guests during the Arrival phase as well as throughout their stay. HiJiffy’s console allows the setup of campaigns to remind guests of their arrival date, check-in procedures, hotel amenities, and more.

During the in-stay phase, conversations happen mainly through WhatsApp, enhancing the overall guest experience by ensuring prompt responses to any inquiries. With the aid of AI, approximately 80% of all questions are answered without the need for staff intervention, increasing efficiency and improving the experience, as conversations can be conducted in over 130 languages.

3) Digital Check In

This integration connects the Mews check in feature with HiJiffy’s messaging platform, allowing hotels to automatically send each guest their personalised Mews check in link through WhatsApp. It helps speed up the arrival process by encouraging online pre check in, reducing queues and lowering the workload at the front desk. The system validates each link in real time and sends a fallback message when the link is not active. Setup is straightforward thanks to a pre configured Mews plugin that allows hotels to start sending check in links without additional effort.

4) Upsell

HiJiffy now connects directly with the upsell products available in Mews, giving hotels a simple way to increase revenue without adding manual tasks for the team. The integration retrieves available items such as late check out, breakfast or parking, and guests can buy these add ons directly in the chatbot. Once confirmed, the orders are created and processed automatically in Mews. Everything runs through the Property Connector and related plugins, keeping the entire process fully automated.

>See Also: The hotel customer journey – what it looks like

Hotels using the integration between MEWS and HiJiffy can now easily improve the customer journey, in several phases of the guest journey.

• Consideration phase: Hotels can increase their direct bookings through the possibility of booking a room inside the chat widget, which makes simpler for mobile and desktop users buy their room with instant quotations, photos of their chosen rooms, or even just reply to the questions about topics such as the amenities that the hotel as to provide, the near attractions, etc. The payment continues to be secure due to being concluded inside the MEWS reservation system.
• Pre-stay: Hotels can now send SMS with information about the check in, and guests have the possibility to change the dates of a reservation or even cancel it. At this stage, it’s also possible to book services or send requests such as a room upgrade or a change in the bed type of the room. With the Digital Check In integration, guests also receive their personalised Mews check in link automatically through WhatsApp, helping speed up the arrival process and reduce queues on the day.
• During-stay: Guests can book services during their stay through their favourite messaging app, and tasks will be automatically created in Mews for the right team in the hotel. With the Upsell integration, guests can also purchase add on products such as late check out, breakfast or parking directly in the chatbot, with confirmed orders created in Mews without any manual steps for staff.
• Post-stay: Hotels can send check-out SMS, asking for a review in the different platforms such as TripAdvisor or event just trying to get feedback about the stay.

>See Also: How HiJiffy makes your customer care efficient

Main advantages of the integration between MEWS and HiJiffy:

• Know exactly how much a room will cost for a specific date, for a certain number of people and how the price differentiate depending on the ages of the guests (if adults and children have different prices). Is also possible to change the dates from a reservation or even cancel it;
• Possibility of getting and leverage Guest Data (GDPR compliance) and transfer it directly to the PMS of the hotel. For example, the guest can now request to change the type of bed;
• Show all available rooms with the characteristics that the guests are looking for and/or rates to help boost the upselling of superior products.
• Allowing the utilization of promo codes from loyal customers;
• After presenting the price, provide customers with a link to click to make the booking easier. The payment of the reservation is made in the MEWS distributor, to ensure security to the guest.
• Automatically send personalised Mews check-in links through WhatsApp to encourage online pre check in.
• Send SMS on the check-in and/or check-out asking for feedback about the stay or to request a review in some platform (e.g. an OTA or TripAdvisor).
• Automate upsell opportunities by retrieving available add-ons from Mews and creating orders automatically when guests confirm.

HiJiffy is a Mews Preferred Partner!

HiJiffy was recognized by Mews as a Preferred Partner, and is now a main provider for hotels using Mews as their PMS! Do you have Mews and your searching a Guest Communications Hub provider? Contact us!