Hotel Online Registration
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
The power of an innovative Hotel Online Registration solution
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Digital Check-in
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaings
Send automated messages to communicate personalized upselling campaigns.
Automated workflows
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Retention Campaigns
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Hotel Online Registration: FAQ
What is hotel online registration and why is it important?
Hotel online registration is a method of checking in to a hotel via the Internet. This is increasingly important as we all become more accustomed to using online processes for such tasks. While currently such a system might not be a common service, we are on the cusp of this type of system becoming the norm. If your hotel does not offer online registration yet, it is a good time to explore available solutions that may help you stay ahead of the curve.
How do hotel guests benefit from online registration?
Digital registration for hotels comes with many benefits for your guests. It enables them to check in without having to queue at a reception desk, so it is a good time-saver, particularly at busy times. Guests can check in at a time that is convenient to them, perhaps while in a taxi traveling to your hotel, then they can simply get straight to their room. After a day of traveling, anything that speeds up the check-in process will be most welcome.
A good hotel online registration system will also issue the guests with a digital room key, allowing room access via the mobile app. This completely eliminates having to visit reception to check in to a room, and there is no key to return after their stay.
What are the advantages for hotels for implementing digital registration processes?
By implementing online registration for hotels, you are adding great benefits for your guests. Keep your guests happy and they are more likely to make a return visit or recommend your establishment to others. When guests can check in via a mobile app, multiple guests can all check in at once and they can fill out forms in their own time, which frees up your staff for other tasks, and reduces queues.
Online registration also cuts down on the interaction required with guests. This makes implementing social distancing much easier should you need to. With a hotel online registration system in place, you can very quickly ensure contactless check-in, making it easy to comply with any regulations that may be brought in.
What do I need to consider when implementing hotel digital registration?
Hotel online registration is a valuable asset to your business, but it is not one you should rush into. With some good planning, you will have a system that works well for you, avoiding any costly mistakes. You need to ensure that the hotel digital registration process is simple and straightforward, so your guests will easily engage with it. It must integrate seamlessly with your booking system, and your staff should be fully trained so they make the best use of the system at their end and can also help guests with any questions they may have about the process.
