Hotel Online Registration
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
The power of an innovative Hotel Online Registration solution
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Hotel Online Registration: FAQ
What is hotel online registration and why is it important?
Hotel online registration is a method of checking in to a hotel via the Internet. This is increasingly important as we all become more accustomed to using online processes for such tasks. While currently such a system might not be a common service, we are on the cusp of this type of system becoming the norm. If your hotel does not offer online registration yet, it is a good time to explore available solutions that may help you stay ahead of the curve.
How do hotel guests benefit from online registration?
Digital registration for hotels comes with many benefits for your guests. It enables them to check in without having to queue at a reception desk, so it is a good time-saver, particularly at busy times. Guests can check in at a time that is convenient to them, perhaps while in a taxi traveling to your hotel, then they can simply get straight to their room. After a day of traveling, anything that speeds up the check-in process will be most welcome.
A good hotel online registration system will also issue the guests with a digital room key, allowing room access via the mobile app. This completely eliminates having to visit reception to check in to a room, and there is no key to return after their stay.
What are the advantages for hotels for implementing digital registration processes?
By implementing online registration for hotels, you are adding great benefits for your guests. Keep your guests happy and they are more likely to make a return visit or recommend your establishment to others. When guests can check in via a mobile app, multiple guests can all check in at once and they can fill out forms in their own time, which frees up your staff for other tasks, and reduces queues.
Online registration also cuts down on the interaction required with guests. This makes implementing social distancing much easier should you need to. With a hotel online registration system in place, you can very quickly ensure contactless check-in, making it easy to comply with any regulations that may be brought in.
What do I need to consider when implementing hotel digital registration?
Hotel online registration is a valuable asset to your business, but it is not one you should rush into. With some good planning, you will have a system that works well for you, avoiding any costly mistakes. You need to ensure that the hotel digital registration process is simple and straightforward, so your guests will easily engage with it. It must integrate seamlessly with your booking system, and your staff should be fully trained so they make the best use of the system at their end and can also help guests with any questions they may have about the process.