Hotel Online Registration


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Hotel Online Registration: FAQ

Hotel online registration is a method of checking in to a hotel via the Internet. This is increasingly important as we all become more accustomed to using online processes for such tasks. While currently such a system might not be a common service, we are on the cusp of this type of system becoming the norm. If your hotel does not offer online registration yet, it is a good time to explore available solutions that may help you stay ahead of the curve.

Digital registration for hotels comes with many benefits for your guests. It enables them to check in without having to queue at a reception desk, so it is a good time-saver, particularly at busy times. Guests can check in at a time that is convenient to them, perhaps while in a taxi traveling to your hotel, then they can simply get straight to their room. After a day of traveling, anything that speeds up the check-in process will be most welcome. 

A good hotel online registration system will also issue the guests with a digital room key, allowing room access via the mobile app. This completely eliminates having to visit reception to check in to a room, and there is no key to return after their stay.

By implementing online registration for hotels, you are adding great benefits for your guests. Keep your guests happy and they are more likely to make a return visit or recommend your establishment to others. When guests can check in via a mobile app, multiple guests can all check in at once and they can fill out forms in their own time, which frees up your staff for other tasks, and reduces queues. 

Online registration also cuts down on the interaction required with guests. This makes implementing social distancing much easier should you need to. With a hotel online registration system in place, you can very quickly ensure contactless check-in, making it easy to comply with any regulations that may be brought in. 

Hotel online registration is a valuable asset to your business, but it is not one you should rush into. With some good planning, you will have a system that works well for you, avoiding any costly mistakes. You need to ensure that the hotel digital registration process is simple and straightforward, so your guests will easily engage with it. It must integrate seamlessly with your booking system, and your staff should be fully trained so they make the best use of the system at their end and can also help guests with any questions they may have about the process.

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Bahia Principe Hotels & Resorts

Roberto Martin

Digital Guest Experience Manager

Baobab Suites

Eva Bascones

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Michael Beare


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